El Pollo Loco

Sara O’Brien

Whenever we go to this location we always never seem to get something from our order whether it’s silverware, tortillas, and our sauces. The bowls are never filled to the top unlike other locations. We began avoiding this place due to the inconsistency.

Max F Tennies

Small, scrawny pieces of chicken. Not good value. I used to love Pollo loco and used to go all the time. Ordered the 2 piece combo. Now the pieces of chicken are so small and scrawny with barely any meat on them. It's good if you like little bird bones. Way too expensive for what you get now. Drive-thru service was good.

Dear Pollo Loco Owners: I dropped by your store in Alhambra (Commonwealth Ave) just past 9pm on a Monday evening to pick-up the Leg Lovers, and the nice young girl behind the counter informed me they didn’t have any. So, I said, “Isn’t it just 3 chicken legs, and you don’t have that?” She politely apologized and said, “Sorry, we don’t have any.” I was surprised AND disappointed at the same time. Reason for my review: I’m afraid that episodes like this are going to make you go out of business. You may want to review your product availability. I really want to see El Pollo Loco succeed, since I love your flame-broiled chicken, but if you don’t have 3 chicken legs available at 9pm, your business model is in real trouble…😐 PS: I also gave you only 4 stars for the food because your chicken portions are getting gradually smaller…or anemic, as one of my good friends describes it…🫣 I really hope someone from EPL reads this, takes it to heart, and makes improvements so that you can stay in business, and your loyal customers like me can continue to enjoy your delicious chicken…😋 Amen.

Vikki Vinyl

What does it take now a days to perform at an all time low level of customers service? Takes nothing, no skills, no experience, no knowledge. This is what you can expect here at the Alhambra drive thru. A recent experience with a Female worker, talking back with a bad attitude. Pollo Loco should relocate her away from customer engagement.

Mike

The worse El Pollo loco I've ever been crazy enough to try again. This place sold me a tamale 🫔 that was a week old it was so hard on the end I could've broke the glass to give it back to them I was so disappointed not once but twice. I ordered double the chicken tostada and they gave me three pieces of chicken and the rest was residue from the grill. I couldn't make this up. Look at the photos. Do not eat at this place you will be disappointed, I guarantee you they will not have everything you need to complete what you paid for if it's not salsa ,or even nachos onetime for the chicken nachos on the menu. The manager was nice about the situation but I felt with gas prices at the price they are I don't have gas to be wasting for someone else's neglect to do they're job right.

Brazil Combat

I wanted to get a dinner and decided to go with them. I had pollo loco from other locations, but this one was horrible. I see as a waste of my money, flavor was awful, food seems very past fresh, everything tasted funny. I did not want to call them back and make a scene, I had to throw all food away since it was that horrible. Waste of my money, food taste horrible and not fresh. Unfortunately I had to throw away, first time in my life and very disappointed as this was the only location that I threw away any food. Please take some actions before is too late.

Sanderson Montes

They take for ever to take your order and the flavor compare to other Pollo Loco not even close for Example south Pasadena Pollo loco is supper better been here waiting 20 minutes and no one takes my other. Is always dirty as well. DONT COME HERE IT SUCKS THE CUSTOMER SERVICE IS THE WORSE AND NOW THEY ARE TRYING TO FORCE U TO GET USE TO A NEW SYSTEM THAT MAKES IT WORSE TO ORDER ON SOME STUPID SCREEN.

+1

Downey Romero

Order #8521, "To Go - Kiosk" #8821010. Very disappointed in the quality of food order and customer service was disappointing. Jasmine addressed my Mother in a stressed and irritated tone. Our church's was soggy and oily. When I requested a new order the young lady rolled her eyes and asked, "So, do you want your money back or a new order?". I asked for a new order and again rolled her eyes and went to get a new order. Then when asked if I was able to use the restroom I was told if it's locked then its busy and had to wait. 15 mins or 20 mins later the door was still locked. When my Mother and another customer asked if she could the restroom she stated, "I just told you if it's busy, then you have to wait." After like another 5-10 mins later a young gentleman came out. An employee of Pollo Loco came out laughing. Time 5:15pm. Then he proceeded to work the drive through window. I don't think he washed his hands. When I looked at the sink it was dry. Like, not previously used. Unlike the toilet that had urine on the seat and feces all inside the toilet bowl. Then toilet had wads and wads of used toilet paper. The young man DIDN'T even flush. We regret visiting this place. The food was rushed, soggy, oily, and not throughly cooked. I thought timers were used during the cooking process. I understand this isn't a passion or dream job for most people, but please don't take it out on us. We just came to get a meal. 2 salads with water and soda. We paid was asked, and garbage was served. From service to food this was a let down. Don't spend your hard earn money here at this Pollo Loco Store #5917. Apparently, the staff/employees are doing this job as a hobby or just a paycheck while another "better" or "easier" job comes available. One last thing, please inform the employees the guest can hear them make fun of the customer. Especially, when they speak loudly and laugh. All around a bad experience. Corporate or the franchise owner should maybe take a look at this location and review cooking standards, and Health & Safety issues.

Juan P

The portion size of my family meal was low on my sides. I paid $37.00 dollars for a 12 piece chicken meal. My 3 sides were too low I want a refund back. Broccoli side was low, Macaroni was not to the top of the cup. Gravy sauce too low, and mashed potatoes side was also about half way but closer to the top but not to the top. Chicken was good but how are 6 people suppose to eat from these sides when they only feed 3. False advertisement I think on the menu for the side orders when it says feeds 6. Then they didn’t have No green guacamole salsa, No Pico de Gallo, no chipotle salsa. No corn tortillas. They only had jalapeño chili sauce in packets. They called me for my order kind of quick in about less than 5 minutes so that was good too. Update this Pollo Loco is the worsest they served me burnt, dried up chicken, and it was old must have been there on the grill all day.

Jasmine Del Real

I originally found a hair on my food and upon examining the food farther to take a picture. I see a DEAD BUG in my bowl. I’m so disgusted. My kids already ate their meal and now I’m worried if they consumed anything. do not come to this place.

+2

I should have learned from the few times going here and check the bag before I left. This time around a salad was left out. Before the visit today was a side of rice was missing. It was fairly busy todY Round 530pm. The initial concern was that they gave flour tortilla when One of the family members has gluten intolerance. For any future visitors. Please make sure your orders correct before you head out as well to ensure any food allergies as well as complete order because you cannot expect whoever leads this team to be honest in ensuring the order is correct

Andrew B

Do not buy your food here late, they will mess it up on purpose. We ordered the mash potatoes as a side and seems like the gravy was deliberately diluted with something else because it was soupy and tasted TERRIBLE. Been eating pollo loco for years, never had this problem. Went today 7/20/25 @10:30pm, didn’t want to bring this up to the drive thru because it felt like the guy did it deliberately because we showed up while they were cleaning up. Shame to throw away hard earned money. Chicken felt old as well. If I could post a video to show how diluted the gravy was I totally would but I’m only being allowed to upload a photo

Cindy Lopez

Horrible! One, the wait time is ridiculous. I ordered a curve-side pick-up and waited for 20 minutes. I called more than ten times, and no one picked up. I had to go inside the restaurant, and they could find my order. Then I get four small pieces of chicken in my bowl.