DJ MJ

Love this place usually order twice a week but haven’t in a while. I work in the restaurant business myself and know times are tough but wow have they downsized. Receive half a rice bowl. I received one scoop of rice , , ,one chicken, and very little of everything else. When I made a comment they said this was standard. I then asked for the fountain drink and got this size. $15 for this is insane. Really hoping it was the workers that are this bad and not the restaurant.

W

Refuses to maintain their sidewalk in the winter. McDonald’s can why not Rachel’s?

Julian Coleman

HORRIBLE experience. I ordered Greek fries with chicken; Everytime I order it, I’m charged a different price. This particular time, the young girl working charged me for 3 sides, to account for the chicken I guess; then refused to give me a refund when I felt like I was overcharged. I ended up speaking with Management at a different location & got a refund. Never again at Niagara Falls Blvd.

Sam

We ordered and were waiting for them to charge us and the lady at the counter had an issue, some guy came in and literally punched the system aggressively and that kinda spooked us. I hate the fact that they can’t communicate properly with the customers as well. And the food was mid!

Stan B

Hello, I had a horrible express at  Rachels at  1395 Niagara Falls Blvd, Buffalo, NY 14226. I had to call the original location to get assistance.  The manager overcharged me after being very nasty to me. He charged me $8 for extra meat (the receipt said 16oz of chicken) He was very rude very disrespectful, and not willing to help. I hadn't left the store yet or opened my food I called the original Rachels on main street right away and the lady at the original Rachels location was very supportive!!!. The other worker at Niagara falls blvd location even said "yeah he shouldn't have charged you that much" They wanted me to leave the food and recipe and stated I would get a refund in 2 weeks !!!! and that didn't sound right to me. When the manger first cashed me out he didn't even tell me how much the order was I had to ask but only to see on my receipt he charged me $8 dollars extra on top of my 14.99 bowl when extra meat is usually$3-4 dollars . i would leave a 0 if i could .... the lady from the orginal Rachels said she would contact cooperate.... why is there no customer service number and the email online doesn't work for customer service either

Amber Love

I went in at 150 pm and it was dead. Got my food and it looked good! However, the food was the worst it’s ever been. I have gotten hard rice from Rachel’s in the past and I just figured it was an off day but this time!!! YUCK! In addition to that, the tzatziki was disgusting. Like the only thing I could think of is the smell of a dirty mop but in your mouth! I gagged! This place is going down hill! Also, i understand covering the food but doing it with metal lids so the customers can’t view it to see what looks fresh is odd. Rachel’s bowls are not cheap and I am so disappointed that this is what I was served despite it “looking good”.

peter fornasiero

Consistently inconsistent. Ordered online for in-store pickup. No sauces on either bowls. Paid for double protein, chicken and gyro. Only received gyro and it was a laughable amount. I wish this was a one off occurrence, but it isn't. Rachel's food is amazing, but I'm always hesitant to recommend it to anybody, bc you never know what you are going to get. Quality has tanked as more locations open.

Zara Xoxo

Ordered my food online. 1. Food didn’t come with a lid. It was wrapped up with aluminum foil. 2. Food came in a plastic bag (not the Rachels bag.) 3. No silverware, napkins, or sauce was provided. 4. Bowl was barely full. Zero stars! Terrible!!!!!

Lindsey Farrell

We love coming here to get food but this is the second time they have forgotten my dressing. The first time I picked them up but I'm not driving 20 minutes to pick up dressing that should of been in the bag. I called and I got told they can't do anything for me but be more careful next time. I don't think I'm going back for awhile.. Well we went back tonight after 5 months of not going well, I ordered steak and got chicken, neither one of the salads had cheese. The fries are nasty and look like they have been sitting for awhile. I called to tell them about us getting chicken instead of steak. There answer was they had no steak in the building. I asked why they didn't say anything when it was picked up and he had no answer for that. I will no be going back here. I am done with the food not being what I ordered and then them not doing anything about it.

Tomas Geise

So i did like this place. Always get the same thing everytime. This was my bowl i got today. Absolutely ridiculous. Had someone pick it up for me so theu had no idea how much was supposed to be in there bit this is getting really cheap with prices going up.

Jeff McClain

ONE star for the sloppy wrap that you employee made for the 4th time in 2 weeks. The manager said it is hard to hire good employees. Train them, you have good food but I will not be back because of the poor attention to detail that your employees have at this location. The attitude of I am wasting thier time coming in today; is a waste of my time, money and business.