Today I wanted to use the restroom. They have 2 but DANIELLA the shift supervisor keeps 1 locked because she is too lazy to clean it.I had to wait on line for 10 minutes to use it.THIS IS UNACCEPTABLE FOR A STORE THAT IS SO BUSY.

Lora M

This is what was sent to me when I ordered online, an EMPTY cup, and another beverage that's not full. You're telling me you can't contact or refund the customer if something is out of stock?? Spend your money somewhere else.

talia

Unfortunately, the drink I received tasted off and the food was not the quality I expected from starbucks, and employees were rude and unprofessional. Worst Starbucks ever!!

Autism mom

This was one of the worst customer service experiences I’ve ever had at a Starbucks. The cashier Kim was giving me nasty looks while I was ordering. While choosing a drink, I noticed one of the juices was already open, so we put it back and grabbed a sealed one. Kim questioned me with attitude for absolutely no reason, and when I politely asked why she was speaking to me that way, she told me she had been working from 4 a.m. to 5 p.m. and was tired and had a rough day. Instead of correcting her behavior, she dismissed me with, “Just go and wait for the manager if you have a problem.” Completely unprofessional. (Kim clearly doesn't care about what the Manger would say) Then the barista Ensio came over and asked me to leave the store, (I was with my young kids), even though I stayed respectful the entire time. I was removed simply for asking not to be spoken to with attitude. No disrespect, just me trying to understand why I was being treated that way. This store is clearly mismanaged, and the staff are taking their frustration out on customers. I will never return, and I hope corporate seriously addresses what is happening at this location.Store #7555, 22-28 31st Queens

Anon

At this location, the garbage area is consistently overflowing with trash, the wait times are consistently out of control (for both mobile orders and in-person orders alike) and the employees look like they are running on empty because they are doing the jobs of 2-3 people at once. It is clear that Starbucks Corporate is intentionally keeping this location understaffed, which is the main reason why this cafe is running in such poor condition. When you understaff your cafe, don't pay your workers a living wage, and engage in union-busting practices, this is the end result. I encourage my fellow customers to support SBWU (Starbucks Workers United) and stop shopping here until the strike is over and the Starbucks workers get a fair contract. Both customers and workers all deserve a much better experience.

Amira leon

I arrived today at 3 AM in 40° weather for the new glass bear cup release (I have pic/video date and time stamp proving I was the first one there) and waited until 5 AM. Around 4:30AM, the employees arrived, locked themselves inside, bagged all the cups, and purchased them for themselves before opening the doors—violating Starbucks policy. When I asked about it, they were dismissive and told me to wait for the manager, who later turned out to be the same employee. After I mentioned what happened to another customer, I was told to leave. This behavior was dishonest and disappointing, especially from store leadership.

AJ C

This Starbucks always makes the worst drinks, matcha specifically. You can tell they don’t care. Every other Starbucks they make drinks perfect but here they have no shame delivering the bare minimum and inconsistent drinks. Get your beverages anywhere else.

Randy Rodriguez

I really wanted to like this Starbucks, but the inconsistency is beyond frustrating. Every visit feels like a gamble — one day the drink tastes perfect, the next it’s completely off. It’s as if no one follows the same recipe or even checks the order details. I’ve asked for simple modifications (like less ice or extra syrup), and somehow it’s ignored almost every time. It’s disappointing to pay premium prices for drinks that rarely come out right. The employees at the 31st Street Astoria location don’t seem to pay attention to order details or follow instructions properly, which makes the whole experience feel careless. Starbucks really needs to focus on training their staff at this location to make crafted drinks correctly and consistently. A little attention to detail and better training would make a huge difference for customers who expect their orders to be made right.

Michelle Katter

I wanted to bring to your attention an unfortunate experience I had at your store today. I stopped in while working and received a call as I walked in, so I paused briefly at the first available table to take it before placing my order. While still on the call, I was unexpectedly and loudly addressed by an employee from across the store, telling me I could not sit without purchasing something. I responded politely, stating I would be ordering shortly after finishing my call. She rolled her eyes and turned away. Moments later, the same employee began loudly criticizing me again, this time while I was still on the phone about to walk up to place my order. This occurred in front of other customers and staff. I addressed her directly, letting her know I found her behavior unprofessional and disrespectful, but she dismissed me again with an eye roll and walked away. At that point, no other employees stepped in to assist or take my order, despite being present. Additionally, the music in the store had been turned up noticeably loud, which further disrupted the experience. I understand policies must be enforced, but I believe there are appropriate and respectful ways to communicate with customers. This situation could have been handled much more professionally. I hope appropriate steps are taken to address this kind of conduct.

Maiden-Rock MaidenRock

Very bad service most of workers not nice ,, I asked for my regular coffee at 8:20 pm she refused to give me. The store close at 9:00 pm but the worker name Stephanie doesn’t follow the rules of the Starbucks campany ,, she chooses her own way . This the second times I got this issues with her ,, even though I’m a customer of this store for over 20 years,, since they were in the corner of Ditmars and 31 street. It’s giving this brand name a bad reputation.

Jessica Lee

Placed a mobile order here for pickup and was SHOCKED when I walked in. I almost thought I walked into the wrong place because it was SO dirty with trash everywhere and spills on the floor that weren’t bothered to be cleaned up. Trash overflowing from the neglected garbage cans . This is completely unacceptable for the brand and the Starbucks experience. Corporate would be very upset to see their locations operating in such a way.

+2