Philippa Grosse

First timer here: We were served by D'Isaac who was super lovely and very welcoming. Chicken spicy deluxe burger was delicious, not too oily and was a moist chicken breast. Waffle fries were cooked perfectly and the shake I got, while too thick for my preference was still nice. Would recommend

Sarah Sun

Finally got to try their chicken after hearing all the hype about it. I did a mobile order for pickup to avoid any lines although there wasn't that many people because it was the weekday. I got the 4 pc chicken tenders ($7.99) with the Chick Fil A sauce. It was ready in about 10 minutes and they have a nice pickup area with a window. It was pretty crispy but I couldn't tell if there was seasoning on it. It is a bit more overpriced compared to other chicken tenders but I could kind of see why because the quality is pretty good. Nice and juicy.

Ti Mao

Great service! Very happy they open one in Santa Anita Mall.

Sasha Snaith

We ordered nuggets, and other things. But the waffle fries were absolutely bad. The were like the last ones, small, full on oil, greased , not like the one on the advertising. Really bad. Unfortunately we finding out when we got home. 😒

Anthony

This place sucks it’s not even busy at all it’s 10:44 and I’ve been waiting for 10+ min for my order, I have to get back to work and this is a waste of Time.

Seung Eun Lee

There were not many people. I had 3 or 4 people in front of me. I just ordered a wrap. The cashier told me it would like take less than 5 minutes. Eventually it took more than 20 minutes. I saw who ordered even after me received thier order. I had to run but I was late for my work. A lady who is packing and calling people was not polite. I knew they forgot my order and were making it late. Very terrible experience.

Jeffrey Juarez

Julia is so rude and doesn’t have good customer service. She messed up on my order and didn’t apologize. Instead she was talking to another employee and making excuses. I felt disrespected from Julia the girl with red hair

Nasim Wang

Today which is October 21st, 2024 we stopped by with my children to order some food for them after school, but we were forced to leave by the inconsiderate employee. This location does not have a drive through anymore, but they have designated parking spots for chick fil a customers who use mobile app. I was not able to find any parking, and parked my car in those slots, there are at least 8. That were all open except one. I got out of the car and told the employee who was waiting outside if I can park there since there is no other parking and once o pick up the food I would leave; the employee in a very impolite manner told me that I have to leave and can not use the spot. One of the reasons I go to chick fila is the nice customer service and convenience however this location lacks both. I do not recomend this store at this location. I then drove all the way to pasadena and bought the food. Eventhough I had to drive more, I was happier to give the business to a location that cares about the customer.

Jordan

I literally just came in not even 20 minutes ago Im just getting off of work and I havent ate anything in 7 hours and I just wanted a chicken sandwich with fries and Mac and cheese. How hard is it to just get the order correct. How do you put small fries in a bag when you charge me for mac and cheese and don't give me my mac and cheese. My whole mood is ruined now and I wasted $20 on food I'm no longer going to eat.

Jr Ortega

Horrible customer service to all guests! I asked a few guests their opinion and they 100% agreed. Plus super slow. The location on Colorado blvd next to pcc college excellent customer service and very fast and friendly with smiles! Apparently lots of employees unhappy at their jobs so they must quit no excuse! Unacceptable treatment to all quests! I just read lots of comments and this place is a joke. Close it down!