Got in line at 9:25 am and have only moved up one spot in 12 minutes and that’s only because one car left the line. Totally amazing that they can’t move people through here. 30 minutes to get your order. AVOID AVOID AVOID!

Spent 30 min in line they all seem dumbfounded and clueless, told us they needed a manager to get into the system. Maybe they were all new. Either way took forever for 1 drink

Barb Barrett

Shame on you for letting go of your manager she was a dedicated person

Nicole Heyduk

I ordered a latte. They gave it to me 3/4 full and said that's how it is. I also ordered a turkey breakfast sandwich that was disgusting and went inside and told the manager who told me she wouldn't let me exchange it for something else just because I didn't like it. Terrible customer service. Do not recommend this location.

Catrina Sulkowski

Some of the rudest staff I have ever encountered. I placed an order yesterday thru the app at 12:35 and was 5 miles away. I didnt walk out of the shop until 12:5y. They just started brewing the midnight coffee. There was no hello, no goodbye, have a nice day or a you too when I said it to them. Tried to get a word out of them and just rude. When I asked if they could just switch my coffee to the original brew. Didn't say anything to acknowledge they heard me. And when they made it she slammed it down on the counter. How is this okay?

Kelly

Why? Why are y'all still coming to this place for frozen donuts? Why are you fighting the traffic and drive thru for these crappy donuts? Go to Nik's Donuts for fresh made donuts. It's about a 1/4 mile away from this location. There is always parking and no traffic jams. The donuts are fresh, sometimes still warm. The coffee is from a local roaster. The service is always friendly. And it's a local, family owned business! Do better for yourself!

Jason Botsford

Always closes early, very poor customer service, acts like a Dunkin located in a really bad neighborhood. Overpriced coffee and food.

Steven Laskey

Worst experience from a Dunkin ever. Front counter was closed at 3pm. Don’t know why but there were at least two people working so why would the inside be closed. This occurs more that it should at this location. Then I ordered and they said they didn’t have something and I asked one question and the girl working gave me an attitude. Then a guy came over the drive though. He too gave me an attitude when I ordered. Then he came on asking me what donut I wanted and I said no donut. And yelled pull around. Normally I have patience with these issues but this was just rude and uncalled for. Avoid this location.

Kam Gallman

This Dunkin never has enough staff. The drive thru is always crowded and the front counter is closed. I will not be going here in the future. I would rather drive to Solon. It's about the same amount of time I would spend in there drive thru.

Todd Evans

Ordered a medium hot coffee in the Drive-Thru and asked for 2 creams to go on the side. I reluctantly took the coffee even though they put in more than 2 creams. I pulled away and took a sip and the coffee almost ice cold. How can a company that's core Business is coffee serve a product like this? Even if it is cold should have a process internally that prohibits this. Makes me wonder clean the kitchen is the.

Tara Martin

It took 23 minutes for a mobile order for a few orders of hash brown. It’s marketed as “skip the line”, and the drive-thru turned over multiple times as I sat. (They also didn’t have my order on their in progress board.) The woman working the pick up counter berated a customer for grabbing his items as they placed them on the counter - she scolded him they’d be on a different shelf when it was ready. Like a customer is supposed to know that. I can’t believe she spoke to him in such a condescending manner, when he was just waiting a long time for his paid food. Her demeanor was equally as negative to the other customers waiting. For a business that wants revenue, you shouldn’t treat paying customers this way.

Brandi Nonya

This is definitely the worst Dunkin I’ve ever visited. We ordered drinks and food -while waiting for the food, I could see the guy cooking it literally EATING while making it and I was so disgusted. I asked them to refund the food as I wasn’t going to eat it and they told me they couldn’t refund it. What!!?! I told them I saw the cook eating, like putting food to his mouth, while preparing my food and they didn’t even care. You don’t do refunds!?? I drove away before I got really angry, wasn’t worth the time or money to argue about it.

brittany puskarich

They don't take ordersfrom inside the store. I pulled up in a truck height 10'6. The manager says oh the truck will fit. YOUR HEIGHT CLEARANCE IS 9'. So rude. A box truck cannot fit through a drive thru. A pickup truck can. Unless you want damage to your drive thru. Talk about ridiculous.

Olivia Walker

i hate leaving bad reviews but every time my boyfriend and i come here, any customizations i add to my drink, for example add whipped cream/add cold foam etc, i very rarely receive what i asked for. if the cold foam was free i wouldn’t have too much of a problem, but it’s getting out of hand how frequently they don’t pay attention to the drink they are making :(

Jingshi Wang

I ordered four donuts in store. Not individually packed, four together threw into one paper bag. Frosting stick on the bag. This is my 1st time went into your store. These are just donuts not big deal, but you showed your attitude to me.

Rachael Fuller

This location randomly decided to become drive thru only. So now there is a line that wraps around the building and down the street no matter what time of day you visit. It is like this every day. Expect to wait at least 20-25 minutes if you decide to wait in line.