Unknown Inc.

First time having Jack, quite disappointing. We make our pick-up order in our car when we got there. Went inside, used the bathroom, sat down while we waited for our meal. There was trash on the tables from past customers. The drive through wasn’t busy when we made our order and there was no-one in the lobby, however it took us 30 minutes to get our food (just 2 meals). The workers were not moving with any sense of urgency. It was obvious the place is not cleaned well enough — there were cobwebs in the light fixtures. Just a let-down.

This place really is going down in terms of service. They messed up my order as I was asking for Roost fries and they gave me curly fries. They don't even show that they have the fries on their menu, but many others do. I did ask twice if they got the order, roost fries - and the cashier said yes! Also ordered a seasonal girls scout chocolate caramel cookie shake-it was not at all like the picture on their menu despite SHOWING THEM the picture-just a vanilla shake and on top, two cookies! Bad impression for me and not returning there they don't care about taking and making orders right. They should be ashamed to see this while I eat this botched order and I review at the same time!

The worst or the worst!!! Teresa was VERY rude. And she does not know how to run a business. She’s “acting” manager because they’re was no manager on sight she said and is re heating food in the microwave that have already been in the fryer. I use the work at jack in the box and this isn’t how it’s supposed to taste. I barley had time to go back (I was on lunch break) for them to correct my order and gave me attitude and started talking bad about me in Spanish in front of me. Assuming I don’t know Spanish in front the employees implying she didn’t care. I will NEVER go here again. Very disappointed. Other employees tried talking over me as I asked for manager and corporate phone number. Witch they didn’t even give me. She should be fired and employees should be retrained!!!

Dallas

I just ordered from Uber eats and when my order arrived I tried to put my straw into my soda only to discover someone had stuffed a plastic bag indy the cup, covered it with ice and soda, and sent it along. I'm working on getting my refund from the app right now, but literally nobody could even be bothered to answer the phone when I called the restaurant. Ordered from them a lot in the past but probably will be done with this place now. Fast food is already too expensive these days without them sending me LITERAL TRASH.

Vanguard

They don’t leave the lobby open for dashers. Where is the common courtesy for contractors that make money for the company?

Olivia

My friend and I attempted to order food here after a concert a few weeks ago. Their hours for this location on every website, Maps app, and on their OWN APP said open 24 hours. App even allowed me to place an order. We went to pick up, and the drive thru was blocked off, so we went to the door to get our food. An employee explained that they were no longer open, the hours posted everywhere are incorrect, and that we would not be getting our food that we had already paid for. They also refused to issue a refund and told us to contact the store online. I contacted the store for a refund and I was ignored. I left feedback that I was ignored, along with my phone number about a week later, and I was ignored again. Luckily my friend paid with a debit card and disputed with their bank, but I paid with Apple Cash and can’t dispute it, so I’m really glad that I basically flushed that money down the drain. I will not be back to this location or any others. Oh, and their hours are STILL incorrect everywhere :)

Javier Medina Mejía

I came to pick up my order and they simply told me that they are closed from the inside, they never came out to explain and in addition to that they blocked the drive thru with one of their cars. Totally disappointing!!!!

Rachel Samaniego

Soooo I think I got scammed, cause I went to get my food via drive thru, the guy takes forever to take my order then has my card in the machine for like 20 whole mins, and I had to ask for my card back, and then charged me for a ranch cup, and was like okay sure whatever but then I am missing food also! Horrible service first off, and then to be honest I bet they’re in there eating my food right now! And why did he take so long with my card?! Definitely gonna have to get a new card!

Nunya Biznis

It's Jack-in-the-Box what do you expect? The meat isn't real. The fries aren't real Just about everything this place serves is synthetically produced to maximize profit margins. While exploiting they're workforce by paying them absolutely dirt for what they do. Oh! and don't get it twisted. I worked for this corporation back in the day, trust me. it ain't nothing nice. You want to treat yourself like junk? Then eat here.

natasha parker

At Jack In The Box I've learned the trick to getting everything you've ordered & getting it correctly is to keep your order as minimal & as simple as possible.... Where's the fun in that! It's a shame cause they've got great menu items but you don't order them cause your afraid you'll pay for them & not have them when you get home & no I don't wanna call & go back or get a credit for the item (s) I want what I ordered now which is why I ordered it! I've even gone to different locations but it don't matter it's the same thing So until they can hire people who can do their job you'll need to keep it simple if you don't wanna be disappointed when you get home!

ranchnumber51

I like Jack in the Box, but this location sucks. The majority of the employees are extremely rude, they’ve messed up my orders multiple times (one time they FORGOT the beef patty in my burger!), and today, failed to be open at 4:30am when they are supposed to be 24 hours. I understand that sometimes staffing problems arise, but how about turning off online ordering? There were people there, the lights were on and employee cars in the lot, but drive thru sign was off and no response. They also did not answer the phone, as usual. Does the phone even work? I hope they don’t “make my food” later and charge me. No other close options for food in the area. Back home I go, empty handed. What a waste of my time.

DJ_asad_ 007

Bad service every time. Always serve cold food never accurate. This is worse location. I been there 3 time I’m not going back to this location any more. IN N OUT is best burgers at least they make fresh and accurate. I never have problem with IN N OUT. I ordered munchie meal after 9 pm they charge me $8 dollars instead of $6 dollars. What’s going on jack looks like your pocket is full of billions of dollars. U don’t care. What you selling out here. No more jack in the box. IN N Out here I come. I rather pay more money to IN N OUT. At least they make fresh hell ya.