Justin Wade

Really good coffee here but staff didn't give me a straw. I had to reach over the counter and grab my own. Other than that everything was good

Kary Peng

I understand that the red cup day will be go crazy. But the cashier was rude( the name start with letter J.)She told me that only order peppermint mocha can receive the red cup which is completely different from the app show me. The coffee quality was horrible.

+1

Juliana Wilson

It would be nice if this location was not closed 50% of the time that I try to get a coffee before work

R B

I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out. However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline. The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers. They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly. Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me. This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons. I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home. I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks. These baristas harm the brand. Sorry not sorry.

Is there no cashier? There are several employees here, but no one is taking orders…

Nicole Cali

This is the worst location in Staten Island . They always close the drive through for whatever reason . This is really the only Starbucks that CONSISTENTLY messes my drink up. The workers here put whatever measurements they want. So many times have I got handed a cup of creamer so much creamer that the coffee is almost white .

Winter Blizz

Google states Sat hours are 5am-2200pm .. its 6am , Google and SB app says open - meanwhile drive thru is closed and the store close fast well ... one staff member inside pretending like he has no idea what's going on , sad. Mind as well close this location

Alex Khafizov

I ordered a hot Americano, and they handed me a cup with three layers of cups, telling me it was hot. But inside, the coffee was completely cold. This happened at the drive-through, and I only realized after driving off. Honestly, this is the dumbest thing I’ve ever seen from a coffee shop. Worst coffee shop experience ever.

Christine Damico Puccio

This Starbucks is the absolute worst ever. Doesn’t open when it says it’s supposed to, coffee tastes burnt most days. It’s a real inconvenience because it’s the only one on my way to work in the morning. For a billion dollar franchise it’s a real disappointment. Maybe DD is the way to go after all.

Kelly Mcloughlin

You wait in a long line and cant even add a water at the window. Add this to do not come back too.

Emeel Faltas

bad service all Stauff rude and unrespect full for the customer today off the call from drive through and when I arrive to the window does not accept to take order by bad behavior and unrespect full, I can make a problem with them because it's their fault, but I didn't have a time because I have my work in Newyork city

Yajaira

I use to love this location! They always got my order right BUT recently they been getting my order wrong. The staff was very helpful and friendly and always putting the customer first but I guess they under a new manager but this staff are rude as hell and clearly don’t care about customer service. I won’t be going back

Maria

I used to love this Starbucks because it’s the closest one to my house but I don’t think I can go here anymore because they have been messing up my order a few times recently. I always order a grande iced white mocha, no wip, extra caramel drizzle and vanilla cream foam which I pay $1.25 for. They almost never give put extra caramel drizzle. And today they didn’t even put any vanilla cream foam in my coffee and I am very mad because I paid a dollar more for nothing because they couldn’t do their job. TRAIN YOUR WORKERS