Pizza Hut

Ghost Writer

I recently had an unfortunate experience at Pizza Hut that I feel compelled to share. As someone who has enjoyed their pizza in the past, my visit left a lot to be desired, primarily due to unprofessional attitudes and extremely slow service. During my visit, I was waiting for two DoorDash orders and quickly noticed that the staff were struggling to keep up with the demand. It was particularly concerning to observe an older woman working there who seemed overwhelmed and unable to manage the orders efficiently. Instead of teamwork and support, the atmosphere felt chaotic and disorganized, leading to long wait times that were frustrating for everyone involved. What was most upsetting, however, was witnessing a young employee—a kid—who accidentally dropped a pizza while trying to juggle multiple tasks. Instead of receiving constructive guidance and support, he was ridiculed by some of his coworkers. It was disheartening to see a young worker belittled for an honest mistake, especially when the pressure of the environment was clearly too much for him. After this incident, he was sent home, which only added to the negative atmosphere in the restaurant. Overall, my experience at Pizza Hut was disappointing. Professionalism and teamwork are critical in a fast-paced environment, and the lack of both here was evident. I hope management addresses these issues and fosters a more supportive atmosphere for both employees and customers in the future. Pizza Hut has potential, but they need to ensure that their team is well-trained and treated with respect to improve the overall experience.

Glenda White

We ordered a medium, thin Crust pizza, with mushrooms, pineapple and ham. It tastes like it had been setting for a long time! It was extremely dry and tasted like cardboard! Very disappointed!

talia ross

We placed an order for delivery and I don't think they got a single thing right. We ordered a Pepsi, they gave us Dr Pepper. We ordered a pineapple pizza with bacon and ham, they smothered it in onions and olives. They put our garlic cheese sticks and CINNAMON STICKS in the same box, which resulted in the cheese sticks being covered in cinnamon sugar which was absolutely disgusting. They also never gave us our 8 boneless wings. When we tried to call to get a refund we were met with a call center who transferred us to the actual store, and we were left on hold for TWENTY MINUTES. I tried calling again, and was on hold for ANOTHER 25 MINUTES. AN HOUR WASTED TRYING TO GET A REFUND. Which we NEVER got. Will never eat here again, I don't recommend it to anyone. Disgusting, cold, stale food that they can't even package properly.

Joanne Preston

Visited this "place of business " tonight to pick up an order. While I waited (for at least 26 minutes past pick up time) I saw the sweet, kind counter girl go into the back kitchen and try to communicate with the "lady" cooking pizzas. Two times this woman talked to the poor counter girl like she was an indentured servant. Kitchen lady told the girl to "shut up and get outta my face". Loud enough for all the customers (at least 5 of us) to hear. Counter girl says sorry, sorry ,sorry and comes back holding back tears. Eventually, mean kitchen lady comes to counter, dressed like a bum, with my order. As she enters, counter girl says something to her very quietly and kitchen lady responds with "you need to shut up and go away" I finally had enough of this sweet, quiet counter girl being abused by an older, nasty coworker and I said to kitchen lady " hey you shouldn't talk to her like that" . She quickly snapped back " I'm her momma and I'll say whatever I want to her"!!. Talk about shocking and honestly just sad. If she talks like this to her baby girl in public, at their place of work, how does she talk to her in private?!?? I then asked mean momma "what is your name" and she responded with "nunya" and strutted back to the kitchen like she owns the place. Also at the counter when this took place was "manager" Barbara. I asked her what was the name of mean lady and she refused to give me her name but finally told me her name is Melissa, after I repeated my question 3 times. She said this is something she (store manager) will "take care of" but never said a word to the verbally abusive kitchen lady the whole time she was going off on counter girl. I will be reporting this to corporate first thing Monday morning. Counter girl is being used as a verbal punching bag AT WORK and something needs to be done about it.

Jim Smith

Ordered 2 pppizas got 1 ordered bread sticks with 2 sace, ordered a Pepsi ask what size, wanted a single serve bottle, did not get it. Called got charged for a 2 litre so got that got no pizza cause now the are out of personal pan dogs, got my extra sauce, and more burnt bread sticks. If I could rate lower I would.

Lindsey Farris

For the third time now, we have had terrible service from this store. We ordered at 5:40 through the app which said it was successfully processed, but then I received an email stating the order was not processed. Since we were paying cash, I knew it wasn’t a payment processing issue, so I called the store, but instead got the call center. The call center representative picked up the phone and then immediately hung up and I was redirected back to hold music. I called again and after a wait an agent answered, but could not tell me why I received the email, what the problem was or how to fix it. He said I HAD to order through him. He confirmed the delivery time was 30 minutes. After taking my order, I informed him I wanted to use our rewards points on an item, and was only then told that reward points couldn’t be redeemed over the phone. As I was frustrated, I declined to put the order through via phone and decided to try ordering through the website. I finally got our order processed at 5:55, and received confirmation that our order would arrive at 6:25. Then, at 6:45, we receive a text saying that our order was outsourced to DoorDash and wouldn’t arrive until 7:11, over an hour after ordering. I called the store again, and again got the call center. The call center couldn’t answer any questions despite being the place you call to get answers, but they did patch me through to the actual store so I could speak with them. After waiting almost twenty minutes on hold, the store finally answered and after another ten minutes of back and forth they tell me that the call center patched me through to the wrong store! I call the right store, get the call center AGAIN, but can’t get anyone to answer. The order finally arrives at 7:09, and of course the breadsticks were overcooked and tough and the wings had hardly any sauce on them. After the third terrible experience we won’t ever be ordering from them via delivery again, and I’m forewarning others that it’s a waste of money, way too much money at that.

Renee Freeman

I ordered through the Pizza Hut website for delivery and I live .6 miles from their store. They use Door Dash for all deliveries apparently and the driver was sent to a completely different area of town. When I called the store they said it wasn't their problem once it is picked up by the delivery driver. When did responsibility, customer loyalty, and pride in your company's reputation stop mattering???

Chris Samalot

I placed an order for a stuffed crust pepperoni pizza, breadsticks and the Cinnabon cinnamon rolls. When I picked up the order I received the wrong pizza. It took over 20 minutes to get a replacement by that time my bread sticks were cold and when I got home I realized the cinnamon rolls were burnt and the glaze was old and discolored. as a professional cook it discusts me that they would serve that to a customer. The employees except for the guy at the counter seemed to not know what they were doing and the manager seemed more worried about talking then pushing orders out.

Katie Rupp

Last Night we ordered two family box and the cheese was bad and it smell bad and then we called and had them remake it and they said that their system is down and they wanted to give us a $ 15.00 dollars credit out of $52.00 dollars and we said make it or give me my money back , they finally said oh we can make it for you . And this is the finish product ..

Samer Zeitoun

Ordered a well done pizza I receive undercooked doughy pizza threw it away after first bite. Never again. Very inconsistent and rude driver.