Indiana James

This was Standard BK Fare , the place was spotlessly clean 🧼, the staff was friendly and they were also checking restaurant area for cleanliness. The food was quick (it is fast food after all) and tasted as it should , I personally believe that is much better than the Big Macs just because they use fresh salad I didn’t really enjoy the onion 🧅 rings I thought they were not as fresh as can be , but that’s the nature of fast food sometimes. I had a whopper.And onion rings All in all a really nice place ,clean , affordable and super friendly Staff

+2

BIG Kev G

Amazing food, super friendly staff. But took forever to get our meal. I had finished my milk shake time as the food came out. Which was crap as I wanted it with my food to wash it down. Got to say my Whopper double was a bit dry so needed a drink. My other half chicken Royal was amazing though

Fries weren't as salty as I'd like, overall decent especially for late night drives. Kinda has a diner from supernatural vibe at night it's nice but little to no places to sit because they put all the chairs up. Lovley to go when it's sunny id recommend a window seat

Daniel Callaghan

I will start with the positives. The external of the restaurant was clean and tidy with good signage and car parking facilities. I entered the store to find just two customers inside. Placed my order on the self serve kiosk and proceeded to wait for my order. My receipt confirmed the time of ordering as 17:43pm. After a short time I noticed my order moved to the collection stage on the screen, and then vanish. As did many other orders. It seemed staff were completing them almost immediately to potentially hit targets? I waited, waited and waited some more. 2 other customers raised how long they had been waiting with staff. Time went on and I took the time to soak in the surroundings of the restaurant while I waited. Whilst I appreciate these locations are quite high traffic it certainly wasn’t clean. Lots of rubbish on the floor, dirty tables. It didn’t even seem particularly busy? 18:04 - 21 minutes after ordering my food was ready! I confirmed my order was correct after seeing the lady before me return due to missing fries. All good here! The food was generally pretty good. The temperature was reasonable and the order correct. The staff appeared to be working hard, but the sync between them seemed to be the issue. Good staff, give them the support they need Burger King!

Steve Duffy

Well Jess was lovely but working far too hard running around to make up for the lack of staff on till and drive though to the point she slipped on the floor and laughed it off but in truth she should of had to be rush to this point that she falls. I feel sorry for all the staff as the stress mustn't be good for their mental wellbeing. The orders on the TVs just all disappeared and people adding more pressure with asking where their meals were and hero Jess running around to get them ready for them, she deserves a well done and a break! The restaurant layout is awful with people on top of people waiting for their orders, it's just chaos! This is my 3rd visit here and everytime it's been disappointing. Positives I had Wagyu burger which was delicious 😋 and gained a star for Jess being such a superstar. But you really need to look at this places layout and service (I looked in the kitchen and could see sooo much food in the heated pick up point just not enough staff to pick it) by the time I got mine it wasn't cold but also wasn't hot, warm we'll call it.

Paweł Szymański

This place is always dirty. Been here 3 times in last 2 months and every time looks the same.

+2

Went here about 9pm Wednesday night, ordered the food on the kiosk and added table service, entering "20" and picked up the corresponding table number. Waited over 10 minutes and two young woman get there food and were puzzled with the food order. The server could not even eead numbers! Their number was 05 yet he was giving our food to them. Thankfully the young ladies realised the mistake and approached us. One of the burger orders was wrong. Even though no bacon was added the order on the kiosk, it was not implemented. Going up the staff their attitude was very nonchalant. That made us angry, no sorry nothing. They made another order quickly, it's surprising how quickly they remake an order when they screw up. The replacement food was still wrong, no sauce was added but we we were hungry and wanted to eat. The chicken jalapeños sticks were overcooked, really dry. Lastly when we took some of the food as wrapped up, we realised that they gave fries with the kids meal. Food was lukewarm, wouldn't go here again, slow cold and at 9pm table as were closed off only leaving 2 tables free.

andycush1

Probably the worst Fast Food burger I have seen, as I certainly did not eat it.... I think I will go elsewhere in future.

Alan Smith

Gordon Ramsey must be short of money to get involved with these jokers. 20 minutes to prepare a cold burnt burger takes some doing, to top it off they forgot the fries. Utter disaster, unhelpful staff, why does anyone buy from them?

Olivia Phillips

Get orders wrong multiple times and do not refund the amount you paid online. Starting to think they do it on purpose! Would not recommend this specific restaurant.

We had been told be price at the screen and they increased the price at the pay centre, staff were unbelievably rude to myself and my partner, they had made a mistake but did not want to own up or rectify. Terrible service and still got the order wrong. Do not recommend and how we were treated was disrespectful.

Tony Montana

Called in for lunch Friday afternoon. Ordered via touch screen - no manned service available. Whilst waiting, called into the only toilet (the other was a locked disabled). The tap wasn’t working - unable to wash hands. I called for assistance and asked for them to open disabled so I could wash my hands. I said it’s very poor that in a place serving food that no handwashing facilities were available, but tbh they didn’t seem that interested. The food arrived and it was cold. A double bacon cheeseburger and upon lifting the top bun off, found a pile of what looked like raw bacon on it. Took it back and several minutes later a hot burger was brought out. Everything on the burger was hot and I suspect it had been microwaved. Absolutely awful place. Avoid at all costs.

Takes too long to give food, 20 minutes average, thought this is supposed to be a fast food restaurant… Took too long and it was cold. Staff dont tend the till so you’re also stood waiting to pay/order with cash. Poor

Fish Tank

The few times we ordered from here, it was never good. We ordered numerous times in 2024 when it was new, food was good the first time but went downhill very quickly. We were in the proximity a few weeks ago and decided to try it on a hunch it had improved - it had not. The interior is ridiculously small, no space anywhere and it’s dirty. I write the review now, as the numerous other Burger King locations are so much better than this one. We often visit the Cheshire Oaks branch which is considerably better.

Timothy Roberts

Just been instore.. queue of people waiting for food after ordering. You could see the food just sat there going cold. Lady In front shaking her head after her fries come out stone cold. God knows how long she’d been waiting. No one seemed to be doing anything. After 15 minutes of no apologies for the delay or no explanation of why the food was sat there a not being served to customers I asked for a refund and left. The guys in front of me had been waiting 25 minutes before they go there food. Yet drive-through order and just eat orders where coming and going. Absolutely services. Never going there again.