Sir Kumamon

Pretty classic dim sum spot. It had all the good dim sum food and all the good dim sum service. We got to eat all our favorite dishes. The atmosphere was cool too, with a lot of decorations. Though it is a pretty busy place during peak time, other than that it is not that loud.

+1

I like this place. This is a place that is in 'SF' but it won't gouge your wallet. Yet it's still got that canto flavor. \n\nThe staff were very friendly and fast and took away whatever empty dishes …

I like this place. This is a place that is in 'SF' but it won't gouge your wallet. Yet it's still got that canto flavor. \n\nThe staff were very friendly and fast and took away whatever empty dishe…

We always love the authentic food here. We got the porkchop over fried rice and beef chowfun as the main dish. Both dishes were excellent and the chow fun has (wok hei) which is a huge plus. Th…

We always love the authentic food here. We got the porkchop over fried rice and beef chowfun as the main dish. Both dishes were excellent and the chow fun has (wok hei) which is a huge plus. The di…

My family and I went to Koi Palace for dim sum on a weekend. It was crowded and we waited for 15 min. The place was very decorated. We ordered some traditional dim sum. The food was delicious and i…

Went here with a party of 9 on a. Saturday for lunch. The wait time was only 10 minutes and the workers were very nice! They gave us a few minutes while we planned our order and the food came by …

Koi Palace is the real deal. The place itself is a little old-school, but that's part of its charm--it's OG in all the right ways.\n\nWe ordered the walnut shrimp, roast duck, and a vegetable dis…

Koi Palace is famous across the Bay. Something about the melody of dim sum carts jingling, people talking in varied Chinese dialects, and the sound of water gushing into the seafood displays conjur…

Great food! We keep coming back. Discovering more on the extensive delicious menu...the vegetarian, the shrimp liver, the pork liver, all happy, and the wallet too!

Busy and bustling at lunchtime on a Friday afternoon. Clearly a place where locals bring their family for high quality dim sum and other Chinese specialties. Don’t be put off by the unassuming shoppi…

Guillermo Quezada

First time visiting this place, I got the recommendation from friends. The ambience is spacious with authentic Chinese food items. The duck was fantastic as well as the noodle and dim sum items. The place is a bit outdated, but I'm excited about the new location opening soon.

Sam

The original Koi Palace is great! Good food and great service! Highly recommend coming right at opening to avoid the lines.

+11

Clark Chan

The honey walnut shrimp was very good! The breading was thin and the shrimps were juicy and not overcooked. The sauce had traces of acidity, i am guessing from lemon juice — very much needed and often neglected in many honey walnut shrimp dishes. The baked cod was very good! This recent one was a tad overcooked. Thankfully because the cod had a high fat content, it was more forgiving, otherwise it would be totally dry inside. The marinade worked well, so was the dipping sauce. The lobster noodles were spot on! The lobster was cooked perfectly, so were the noodles. The sauce for the noodles was not too much, the noodles were perfectly soft. The beef cubes were excellent! The beef were cut a tad too big. The sauce worked, and was aromatic and semi sweet. The mushrooms and other veggies worked great to give the dish its vibrant color. Found a shrimp with the intestine still intact. Some inconsistencies here and there. I have been here many times.

Hilda Liu

The food is pretty nice. There is no dimsum if you go in the afternoon though 😢 Soup is great and service was good. The environment is okay with fish swimming in the middle. They do automatically charge you 18% for service fee so don’t double tip! Also…for weird reason it seems like the fish in aquarium are dead 😨

+3

Came here to celebrate a big birthday and went with the banquet course for 10 people. While the food keg coming, I will say they served some unfamiliar foods. \n\nTo start there was a shrimp ball and…

Came here to celebrate a big birthday and went with the banquet course for 10 people. While the food keg coming, I will say they served some unfamiliar foods. \n\nTo start there was a shrimp …

We visited Koi palace today, While the service remains excellent, I was disappointed by the quality of the dim sum, which did not meet your establishment's usual high standards. Specifically, the i…

The food is pretty good, but the organization of walk in and reservations are abysmal. Not a pleasant time trying to get seated. But the restaurant inside looks nice.

Have been back in a long while primarily because of long wait for weekend dim sum. But lately, we were able to avoid the wait, so gone back a few times on the weekend. A few dishes stand out fr…

On not particularly busy night, slow and confused service. Soup dumplings were good but buns were lacking as was a spare ribs entree that tasted like it came from your usual average American Chinese …

On not particularly busy night, slow and confused service. soup dumplings were good but buns were lacking as was a spare ribs entree that tasted like it came from your usual average Ameri…

On not particularly busy night, slow and confused service. Soup dumplings were good but buns were lacking as was a spare ribs entree that tasted like it came from your usual average American Chines…

On not particularly busy night, slow and confused service. soup dumplings were good but buns were lacking as was a spare ribs entree that tasted like it came from your usual average American Chin…

On not particularly busy night, slow and confused service. Soup dumplings were good but buns were lacking as was a spare ribs entree that tasted like it came from your usual average American Chin…

I am giving this place a 2 star review mostly because of their service. My cousin made a reservation for 18 people over a month ago. On the day of the reservation, they called her at 10:50am (our r…

I am giving this place a 2 star review mostly because of their service. My cousin made a reservation for 18 people over a month ago. On the day of the reservation, they called her at 10:50am (our…

I am giving this place a 2 star review mostly because of their service. My cousin made a reservation for 18 people over a month ago. On the day of the reservation, they called her at 10:50am (o…

Reservation system does not work well since the receptionist seemingly take on walk-in’s excessively such that everybody needs to wait. The good news is that food is good. The bad news is that the…

reservation system does not work well since the receptionist seemingly take on walk-in’s excessively such that everybody needs to wait. The good news is that food is good. The bad news is that the…

Reservation system does not work well since the receptionist seemingly take on walk-in’s excessively such that everybody needs to wait. The good news is that food is good. The bad news is that the…

Eric H

I can't help but feel a little sad from our most recent experience here at the koi palace. It's customary for the place to be extremely busy, there's nothing wrong with that. It does seem like the atmosphere and the quality of the food has changed since going through the pandemic. I recall when we would order chrysanthemum tea and it would be loose leaf tea with big flowers steeping in the pot. Now it's just a simple tea bag. There used to be tons of waitstaff driving around carts and you could pick from items that were brought directly to your table. Now they make you order everything in advance, it's nowhere near as fun. The bathrooms were really really dirty and fairly run down. I suspect they're not making any improvements or refurbishments to this location because apparently they're opening a new location close by. Maybe we'll try the new place and see how that one goes

Teresita S

If you want to avoid a long wait, either make a reservation or come on a weekday at lunch time. Parking is fairly easy, there's a free parking lot out front as well as in neighboring areas. Service was not good. The table greeters were great to get our drink orders but the server didn't grab our order ticket until 30 minutes after we were sat. We left it right at the edge of the table too. Food took a while to get out to us and while the flavor of the food was great, some of the items were cold. Our server never came back to our table, not even to give us our check, which we also waited a long time for. Thankfully, the hosts took care of processing our bill. I don't expect stellar service with a smile at restaurants but at the very least, check on your tables.

East Bay Area Resident

Still quite popular after 30 plus years, Koi Palace offers upscale and expensive Cantonese dim sum and seafood dining near Serramonte mall. Dim sum is one of their claims to fame, but I found the wrappings too soft and they fell apart when picking up a dumpling with chopsticks. Perhaps they added too much water to the four mix. Picky. The savory dishes were sweet, and the sweet items were too sweet. The recessed lighting and darker atmosphere adds a little sophistication, compared to the bright white LED lighting you find in most Chinese restaurants. The central dining area has nice lighting and higher ceilings. The area off to the side has lower ceilings and makes the noise level very high. Everyone has to yell to be heard. Many tables ordered their more expensive seafood items such as Lobster noodles, steamed crab, crab noodles, abalone noodles. Maybe that's the ticket. Service was good. Our waiter was quite friendly and accommodating. We weren't bothered by the rude and pushy guys in the dark suits with the earpiece. Koi Palace is a good place to go to if you want to splurge and or impress your family or friends with an expensive Chinese lunch or dinner. Just go on a weekday...if you want to be heard or even hear yourself talk.

+7

We had reservations here for a dinner on Sunday, walked in and were seated immediately, the place was packed as always, it's Koi Palace, everyone usually comes here for dinner. The Ambiance was as …

Food was flavorful, but portion size have gotten smaller. Is it even worth the price? Also, both the suckling pig and roast pork were sold out (I was so disappointed!). Tables were crammed together…

Food was flavorful, but portion size have gotten smaller. Is it even worth the price? Also, both the suckling pig and roast pork were sold out (I was so disappointed!). Tables were crammed togeth…

The food here is expensive and mediocre. I've eaten at better dim sums in remote areas of the US and didn't expect hit one that is just eh here in a very Asian area

Placed the orders over phone and 30mins ready for pick up. Customer service was pretty good. Yesterday I ordered the coffee pork ribs, greens, honey walnut prawns and deep fried oysters. My favorit…

Food use to be good ! That’s why it match the price ….. now … not so much ! Order a $370 pig but came with out legs … ask the sever why he said it was burned ! Beware of tips and service charge .. before check out

Kimberly Do

We came on a Sunday morning with a group of five and waited about 30 minutes, which was not too bad for weekend dim sum. The food was just okay. Some dishes tasted soggy and a bit old, and the restaurant overall felt worn and not very clean. Service was okay, nothing special. There is a big parking lot, but it still felt chaotic and hard to maneuver. There were also a lot of smokers outside, which was not pleasant while waiting. I got lucky and found a spot right away, but it looked tough for others. Overall, an average experience. I have had better dim sum elsewhere.

Douglas Aberdeen

We visited for the first time in about 3 years. Elements are the same, the bustling crowds, a great variety of dishes, the koi I'm the indoor pond, the chaotic reception area, the high noise level; but elements were different. The service was slow, about an hour for one of our dishes, the food was cold, and most important, it had lost refinement. The dumplings were all oversized, no care was taken with the XLB so they had all burst. The prices were also significantly higher than we remembered.

+8

Jean Tsou

Very disappointed about the food quality here. It was far from before. Service attitude improved. However, soup dumpling skin it’s thick and soup base tastes weird and salty. I can’t tell what is the stuffing for. It’s very mushy. Vegetable was over cooked. I used to love the dim sum here but from food presentation to quality is far behind from the past :(

+4

Dim sum is good but the service is not. Been there twice and both times servers looked "incovenienced" when I asked for something.

Dim sum is good but the service is not. Been there twice and both times servers looked "incovenienced" when I asked for something.

food POISONING ! \nWe had 4 large tables of people. Everyone at one of the four tables got severe food poisoning and had to go to the hospital. \n\nForgot to leave a review this happened Jan 12, …

This used to be my wife and I's favorite spot for dim sum from 2011 to 2022. We were willing to pay the higher prices when compared to other similar offerings, but frequent menu price increases o…

Their Yelp reservation system was a big FAIL. Upon arriving at their restaurant and checking in with the host, was told that my reservation "wasn't confirmed" despite what the app said. Was given…

Joyah Joyah

This restaurant serves very authentic Cantonese food — truly delicious and never disappointing when it comes to taste. It’s always busy and popular, which shows how good the food is. However, the atmosphere is not great. It’s crowded, dark, and doesn’t feel very clean, especially with the carpet flooring. Service is another downside. The staff seem busy and not very friendly — sometimes even a bit arrogant. It’s hard to get their attention, and only one server was really attentive during our visit. They also automatically charge an 18% service fee, even for small parties. Overall, amazing food but disappointing service and atmosphere. Worth visiting for the taste, but not for the dining experience.

Esther Yeoh

Horrible service YET CHARGES auto gratuity of 18%! I made a reservation and the host just ignored us and didn’t communicate when our table is ready. The delivery dim sum spilled on us and didn’t even bother to say sorry. The rudest people! Take your money to Hong Kong Lounge.

Angie Hong

I use to love this place, but my recent visit was a major letdown. The quality of the food and service has significantly declined. The table wasn't set up when we arrived, and there weren't any utensils or napkins. The overall cleanliness left a lot to be desired. Several of the dishes we ordered were subpar. Food takes forever to arrive, we waited over an hour for XLB and eventually had to cancel it. Crispy Fried Dough Rice Roll ( 0/5) - Soggy and flavorless, as if it were leftover from the previous day. Steamed Shrimp dumplings with XO sauce (1/5) - The Steamed Shrimp Dumplings were falling apart, with a soggy skin and an unappetizing appearance. The XO sauce didn't complement the shrimp, and the shrimp themselves were neither juicy nor tender. Soy Marinated Tofu Cubes (3/5) - Somewhat enjoyable, was cold when brought to the table. Sauce was a bit off. chicken feet, spareribs with diced Taro (4/5) - Probably the best dish but the portion is tiny. Mango crepe rolls (1/5) - Difficult to chew, and the mochi filling was tough instead of soft. The exterior was also overly soggy. Soft grilled black sesame filled cakes (3/5) - Mochi inside wasn't chewy although the sesame filling was satisfying. To add, when we received our bill, they hadn't crossed off a dish we had canceled. I won't be returning to this location again.

+3