David Alvarez

horrible service can't even go inside to go eat at 10 and they close at 12 and they had an attitude

Nery Torres

I placed an online order for a cheese pizza and cheese breadsticks at 6:13 PM. The confirmation stated my order would be ready for pickup at 6:33 PM. I waited until 7:00 PM and repeatedly asked to speak with a manager to confirm whether my order had even been started, but I was ignored for several times. When a manager finally came out, I was told to wait an additional four minutes, despite already waiting over 25 minutes past the promised pickup time for a very simple order. The lack of communication and acknowledgment was extremely frustrating and unprofessional. I understand delays happen, but being ignored and given no explanation is unacceptable.

Charles Keyte

Ordered with 2 Garlic Butter dipping sauce, was told on arrival, we have no Garlic Butter? I dont eat pizza without Galric Butter. How is this possible, logistics can't be this bad? Is the government shutdown creating a Garlic and butter shortage too?

brittany session

I place my order at 1:00 the system says my order will be done at 1:19 okay so i show up at 1:40 to pick up my order in the lady at the window says "Uuuummmmmm we forgot to make your order" mind you they don't have any customers and the employees are just sitting around on their phones. I asked the window Clerk How Could my order be forgotten and she shut the door in my face. I asked for a refund as I was driving off the manager told the cooks to make the order anyway I am so confused and I will never order from Pizza Hut again

Lady Kay

When ordering a deep dish pizza make sure you tell them to cook your dough all the way My door was raw My bottom was cooked but the middle and top was raw

Nicholas Prachyl

Ordered pizza for the family, asked for one without cheese for the lactose intolerant guy. We received a piece of bread with sausage on it. Called to ask for a pizza with sauce and was told we could just buy another one.

Carmelo Hernandez

I had to wait an hour and a half for my food and probably would've waited longer if I hadn't called. The food was like a 5/10 taste with a 10/10 price. I could've gotten the same or better pizza elsewhere. Won't be doing delivery anytime soon because of this experience.

DA CHEZZ

I placed my order for delivery and then when it wqs supposed to be at my house it wasn't checked the app and it wasn't moving called and they said i had it for take out umm no wrong drove up there and had to get my food and they were slow and un professional and then got home and the app said you're order has been delivered just a horrible experience and it was the first NFL kickoff of the session not a happy customer and did they try to help or resolve the problem not at all. Again 04/15/2024 yall screwed up yet again yall literally suck at yalls job i ordered and paid for extra sauce check pic and look at the pizza there is literally no damn sauce.... seriously up yalls!!!!

Raymond Colquitt

Ordered on the app like I always do. When my order didn’t arrive I called the store and they said it was placed as a pick up order. I’m not sure how that worked. After all I had to key in the tip for the delivery driver on the app. Anyways they asked if I wanted to change it to a delivery order. I said yes and they said that they had to void my initial card transaction and do a new one that included the delivery fee. Here it is 3 hours later and no food. I can’t even get hold of the store to complain because they have people in other countries answering the phone. They couldn’t help me because they only take orders, so they connected me back to the store so I can hear a recording about how proud Pizza Hut is to be serving the community since 1968. I’ve spent over $300 ordering Pizza Hut this year alone. I’m taking my business some place else. (I ordered Wingstop and had my food in 40 minutes) Apparently Pizza Hut has too many customers already or they have 3 poor souls that are there on a Friday night getting worked to death. Their food has fallen off the last year or so anyways.

Amanda Alcala

As this is our local Pizza Hut, we frequent this location. Over the years, the staffing issues have been apparent, but regardless, we continue to order because outside of the occasional wait we never have any issues. Today, was the exception. I arrived at approximately 1:15pm for my order that was to be ready at 1:20pm. I was asked to pull around the front and they would bring it out to me. No problem, I was early. I waited out front for approximately 15 minutes and they brought my order out. I didn't mind waiting, because I understand the nationwide staffing issues and it appeared that only two employees were on site. I did find it odd the boxes were barely warm to the touch, but didn't give it much thought. That was until I drove the 8 minutes home. As said, we've frequented this location, always ordering carryout and our order is always still hot after the 8 minute drive home. That was not the case this time. Our pizzas were lukewarm, at best. Add to that, I ordered an original pan pizza (additional charge) and received thin crust. I was still going to eat it. Irritated, yes. But everything else seemed to be correct. Until I bit into it, and realized that my request for no sauce was overlooked and instead, some kind of creamy white sauce was added. Truthfully, I was going to let it go, but with the toppings I ordered it just wasn't good. Add in the lukewarm temperature, my appetite was gone. I decided to call the store and asked to speak with the manager. I was told she was busy and could probably talk to me in 5 minutes. Thinking back to the fact that I only saw two employees, I informed the young man on the phone of the above errors in hopes that somehow this error could be corrected after paying $30 for two pizzas. Or maybe the correct pizza was left behind. Or I would be offered some kind of explanation. Instead, he sat silent and then hung up the phone. When I attempted to call back, my call was unanswered. As said, I completely understand the lack of staff and finding good candidates, and in recent years have dealt with long waits and errors on orders. It happens. The blatant disrespect and seemingly pointless 15 minute wait for lukewarm pizza needs to be addressed.