Rosey Simeone

Upon our arrival, we were promptly greeted, which was satisfactory. However, as I proceeded, I observed two employees exhibiting significant coughing as they approached their vehicle. Subsequently, at the service window, the individual processing my payment and delivering the order was also coughing. This raised immediate concerns regarding the potential for contamination of my food by other employees involved in preparation. I had already observed three such instances within a five-minute period. Furthermore, there was a noticeable absence of customary pleasantries such as "thank you," "Merry Christmas," or "have a good day." The employee appeared to be in a state of discomfort, which can negatively impact customer experience and willingness to return. It is imperative to adhere to occupational safety and health regulations, particularly in the food service industry, which mandate that sick employees be sent home to prevent the spread of illness to customers. The presence of employees with respiratory symptoms while handling food is a serious health concern. Consequently, it will be a considerable period before I consider patronizing this establishment again, and certainly not during the winter months.

Steven Jewell

The roast beef appeared old. It wasn't fresh and had no flavor unlike your traditional Arby's.

Virginia Mosley

The food from this location is generally poorly prepared, I've gotten some pretty sorry looking curly fries. Other than that the staff is usually pretty friendly.

Sarah

We placed a mobile pickup order through the app and grabbed it from the pickup shelf. After getting to the car, we noticed the two cups of cheddar cheese sauce we paid extra for were missing. We went back inside and politely asked for the cheese cups. Instead of resolving it, the employees began yelling at us, insisting the cheese was “on the sandwich,” despite the order clearly specifying cups of cheese sauce on the side. The interaction was aggressive and uncomfortable, to the point that other customers were visibly watching in shock. The behavior was hostile, unprofessional, and completely unwarranted. Because of how aggressively we were treated, we left without the cheese. At that point, we no longer felt comfortable returning to the counter. We’ve had minor issues at other Arby’s locations in this city, which is why we tried this one — and this was by far the worst experience yet. We do not feel safe or comfortable returning to this location, and honestly, there just aren't any good locations in this area. The food quality only made things worse. One of the two sandwiches was so poorly assembled: - The box was crushed - A large piece of meat was completely loose in the bottom of the box - The presentation was sloppy and unappetizing Even with a BOGO promotion, the total was just under $30. At that price, basic professionalism and properly assembled food should be expected. Instead, we were met with hostility and poor quality control. This experience has genuinely changed how I view Arby’s. I would strongly caution others before ordering from this location.

Kurtis Tyler

Came here and order food waited 3 minutes for food then we got the food come to find out there was mold on the bread and raw food was not cooked properly

Chris Sheddan

I ordered food I told the cashier I wanted the classic roast beef and cheddars well I got rang up for regular classics I got 4 when my husband went back in to say something she tried to play it off that I said classics and never said cheese when I know what I ordered and said she repeated the order back to me but she never did she just said is that all and then bagged my order with my daughters order when we ordered separately I will never go back to that store food was cold as well and had to pay for my cheese in cups bc age didn't have time to remake my sandwiches properly.

Jack Lloyd

Food is fine, but the young woman working the front counter Sunday, November 23rd had the worst attitude and personality. I mean just STANK!! ZERO MANNERS!!!! She has no business dealing with the public. RUDE RUDE RUDE.

Osheona

At around 10pm last night the supervisor on duty explained that told that “due to new management” the buffalo sliders that My fiancé and I received. Could not be heated. The chicken was ice cold as well as the buffalo sauce.

Chelsea Fahie

Whoever was taking orders in drive thru & working the window on 5/29 around 8:15ish was extremely rude. Decided after ordering I don’t even want the food anymore since no one acknowledged me for a good 4 minutes at the window. I just went to the Taco Bell right next to them instead. Very pleasant experience compared to Arby’s.

Shaquana Davis

Went through the drive thru maybe 15 to 20 min before them closing customer service was great and they gave fresh fries but when I got home m BF took a bite out his sandwich and it was raw I mean are you serious do you all not check the meat before taking off that is just pure unacceptable and we would never and I do mean never order from them again that will be the last time whoever was on the grill definitely need to be re trained and educated on the effects of raw undercooked war meat im am so disgusted