Chris H

Actual food is ok, when it’s accurate. Beverages, stay away from.. unless you like overly carbonated water with a splash of flavor, of which doesn’t even resemble what you order. We had Diet Coke this time, one sip and had to spit. Tasted like an unclean machine; a moldy flavor, and was sewage brown in color (photo included). Employee at the drive thru was very rude and argued what we ordered. We had a mobile order, so it’s pretty cut and dry.. he argued we had a single tostada, when we actually had multiple combos(smh). Perhaps try a different location, because this one seems like a health hazard with the beverages.

Elmer Hernandez

I always have to say them to cook my chicken. The chicken color the serve is yellow. It is raw. They don't want to work anymore

DaniB

The young man who serviced me in the drive thru window treated me like I was getting on his nerves. The rice and chicken was burnt and the lettuce from my salad was wilted. Will not go back there!

Randy Mendivil

This review is about the store overall. This has nothing to do with the staff that night because they seem to be doing what they can with what they have. This review is about the general manager and what a horrible job this person is doing at running a store. The staff all look super stressed out causing issues with orders and just all around messy. They didn't have any salsas and the food was not prepped. They were taking ingredients out of bags and containers. The food was decent. They forgot a creamy cilantro that I paid for and also had to go back for a missing item. They need a better structure and it starts at the top. This experience has happened on multiple occasions. Long wait times as well. Inpatient people waiting for their food.

M M

Bad experience. Happened today 4-8-25. Family of three, three orders of regular chicken. We wanted it juicy. What we got was hard like leather bonny old chicken disguised with BBQ on it. The Spanish rice was also hard and burnt. My impression was that instead of throwing the unsold food, they save money by doing that. The employees there were too noisy too. That was the last time I go there. I like Pollo Loco but I'll choose another one next time.

Finley Family

They said they ran out of cilantro dressing and I went there for the tostada salad with avocado burrito and to use points for free taco. I scanned my QR code from the app on my phone using the $2 off tostada and cancelled it because they didn’t have cilantro dressing then I wasn’t able to use my points for a free taco. Employees said I couldn’t use rewards because the tostada coupon was scanned even though it was canceled. The burrito I got looks too small for $11. I was there over 30 mins inside and only ended up getting a burrito.

Cassidy Holbrook

Usually like el pollo loco but first time at this location and they didn't heat up my quesadilla or BRC. The birra quesadilla is $10 and they barely but anything inside it just lots of onions and legit a chunk of avocado in one corner. There was no line in store or drive thru just a few customers in side not sure why they made the food so bad and small.

Robert Gallarza

I normally don’t complain about waiting for my food, but this experience was ridiculous. My order was said to be ready at 1:30, got to the restaurant at 1:40, and proceeded to wait almost another 40 for my food to be ready. If there was going to be a problem, they should’ve called me and told me like many of restaurants have. The cashier was the only helpful person trying to get my order ready, while some of the other people had no urgency about my order.

Jonnie Lynne

If you're looking for an ALL AROUND TERRIBLE experience, then this is the right place! What you can expect from this Glendale location: 1. No "Welcome to El Pollo Loco..." greeting when you pull up to the drive through, instead you hear an ANGRY, AGGRESSIVE voice screaming "HELLO!?; HELLLOO??!!!" AT YOU; 2. After you get over your SHOCK at being screamed at, you'll place your order; 3. Then when you pull up to the window to pay you'll get to hear all the employees cussing and talking smack to each other; 4. When you start to pay and ask for ONE extra salad dressing, you'll be RUDELY informed, "one per salad!" Then when you say that you'll pay for it, you'll be snapped at "WE DON'T SELL THEM!"; 5. You'll pull away and get home to find that your order is COMPLETELY WRONG and you BASICALLY GOT ROBBED! We ordered 2 double chicken tostada salads and a large Mac-n-cheese for $29. The salads that we ordered should've had a tostada bowl with double chicken, rice, beans, avocado, lettuce, sour cream, and pico de Gallo. Our salads came in a plastic bowl, with a single portion of chicken, corn, a small amount of avocado, a tiny bit of pico and WILTED and ROTTEN lettuce! (Pics attached.) LITERALLY ROBBED! Didn't bother calling to speak with the manager as there seemed to be no point since it was apparent that only rude kids that don't give a F*** appear to work there and if there was an adult manager on duty then they clearly had no control or ability to manage properly which is not reassuring. Unless the place undergoes A MAJOR OVERHAUL, we won't be back.

Alicia Hamby

Horrible place to eat. I received my order cold plus old food. Plus don't read notes. I am allergic to the Sauce. In the options you had choices. I request Ranch Dressing. Everytime I also order the taste due to old food is horrible. I will no longer order from this place.