Stacey Tucker

We order from Empire a lot! We decided to order for a family dinner. This was done through a third party. They sent/let the driver walk out with half the order missing! When trying to resolve it they told us we’d have to wait at least an hour to get it. This order was $150 you’d think they’d be more accommodating unfortunately due to this we will order else where. And we will stop using uber eats who also was notified.

Robert Mease

sold me a cheeseburger disguised as cheeseburger grinder for 10.75 new girl didn't ask if I wanted the normal letuce,tomato onion,and mayonnaise with I've ordered numerous times over 15 years never had issues they said they send me the toppings no money back or new sub hot sub turned cold delicious time to close up shop never again and om the rude one

Samantha Hogan

They front staff was rude and demeaning. They don’t have silverware cups or paperwear what’s the point of having sit down option when you have to eat like animals

M

When you order boneless wing, you expect BONELESS wings NOT tenders cut up. When you order fries, you expect them cooked and warm, NOT still frozen & some partially cooked. When you order mozzarella sticks, you expect gooey stretchy cheese NOT a brick ! Not impressed for $64..... save your money folks.

Stephen McKean

Every once in a while when passing through a town, its easy to stumble across a small restaurant/pizza place that is extraordinary and has “out this world” food offerings. Not for this Empire Pizza place in Glen Falls, NY. > When I entered their restaurant, I was told to take a seat. I sat there for 15+ minutes and no one came to take my order. I got up and discovered there was no table service. However, there were 2 girls engrossed in their cell phones at the order counter! > I ordered an appetizer of calamari. What a mistake. The food was delivered to my table in a aluminum take-out bowl. They were heavily breaded with a very hard coating. Probably breaded and par-fried days ago then frozen. The calamari was not even warm. This calamari appetizer is more of a deterrent to a pleasant meal since I took a chance on breaking a tooth trying to eat these things! Be careful with these, not a good choice. > Next came the main meal, spaghetti with egg plant. While the cheese topping was appealing, trying to find a piece of eggplant in the spaghetti mixture was challenge. > The garlic bread that came with the meal was slapped on butter and not even toasted. It was soggy and not worth eating. > A salad was included but did not materialize. I had to get up and enquire what happened to it. > Next time in Glen Falls, NY., there will be no returning to this place. > I wouldn’t have given this place even a 1 star rating, but Google says a choice had to be made.

Courtney Rothaupt

I order from this place a lot and today made it change when they sent me stail food the popcorn chicken was so old and nasty it was burnt so bad it was just bread then the salad I ordered the bacon was so burnt it would break a tooth if you even tried to eat it not to mention when I called and asked for a manager I was hung up on twice finally reached the manager or full in manager and the lady was so beyond rude I finally just asked for my money back and it took over a hour or so to get them to stop back here every time I called they said they were waiting for the driver live a few blocks away like that's insane it took so long to get my money back we gave the food back cause it was so uneditable like I'm in utter shock how terrible I was treated for not wanting old food that I pay a good penny for on top I had to wait almost 2 hours to even get my money back to be able to go get something else for me and my 2 baby's to eat!!! It's a real shame how they are to people especially the ones working today 12-2-24 please someone do something about this!!

Brianna Geisel

Several prices of hair in our pizza and our wings. Was trying to be nice when we called and only got $13.50 credit. Don't order here. Obviously they don't practice hygiene safety here. The hairs were very long and black. Completely ridiculous.

Furkan K

I have never had like this bad fried calamari before. As you can see in the pic. Some of calamaris were cold as well. I dont suggest to go. Staff were nice tho.

Starr Decker

I’ve ordered from here before and it wasn’t too bad. But the food I just ordered, disgusting! I was supposed to be gettin a lunch special that was like $4.99 and somehow turned into an $11 mini pizza that was disgusting and didn’t taste like what I ordered. I could have ordered my Norma 3 pizzas from Pizza Hut for that price. My spouse got a steak and cheese grinder that barely had any cheese and was dry as all hell. Never again! $20 of food that was shitt and not even worth it! It was all disgusting and the prices were ridiculous!!!

Dean Farrell

Normally, the food is decent enough. But every time I order a burger and ask for light condiments, it is put on EXTRA heavy and makes for a mess and taste that is nothing but ketchup and mustard. i had a few bites to try and enjoy it this time, but couldn't and attempted to get my money back. They refused and only offered to send me a new burger or % off my next order. ON TOP OF THIS, about a month ago I ordered while at a laundromat and had asked for the driver to come in the store upon arrival. They never did and when i called to check on my order, I was screamed at to not order if I can't answer my phone (phone was not on me, ordered via grubhub with specific instructions). I will never be ordering again as this has happened very often. As a regular customer, I am very displeased and you will be losing a customer that orders a couple times a week due to these mishaps that you have been unable to fix. UPDATE: I decided that I would give this place another try, seeming as they could have just been having an off day. Instead of trying to make right of their wrongs, they refused service after causing problems to begin with. If could give negative stars, I would.