Michael Wilt

The food was ok, but not great. The souvlaki was a little oily. The service was not that great. The girls behind the counter were a little surly and seemed to rush us. I didn't feel a sense of welcoming from them. Since I live out of the area, I will not come back. If I lived in the area, I probably would visit one more time to see if the service and food were a little better. ✌️

Mckenna Wray

We went in to get food at 7:15 pm. They close at 8 pm. They had already put the chairs up and made it clear they were trying to close early. They were rude and glared at us the entire time as we ordered the easiest rice bowls possible. The food is great but the staff needs to be trained on how to interact with customers. Its not like we were rude or did anything wrong. We came in well before close and were treated like we had walked in 5 minutes before close. I mean we ate there one time amd they literally put the chairs up around us loudly to pressure us to leave. I don't understand why they cant just be remotely pleasant.

Josh Graf

I ordered lunch on-line for myself and 8 coworkers. What we received were 4 orders that generally had the ingredients selected, 3 contained additional, not-requested items such as a hand full of french fries on the bottom of a salad bowl. 1 of the other orders wasn't at all what was requested, providing us with a chicken salad instead of a shwarma rice bowl. I don't think I'll be ordering from there again.

Herard

Went to Rachel’s the other day and such rude service with all the team members! The lady that takes your order was extremely nasty “what do you want”!! The girl that made my wrap put like 6 pieces of lettuce on my wrap and the lady that rang us out was extremely rude when I asked to purchase extra dill sauce and when I left I notice she didn’t put it in the bag she rolled her eyes and chucked the sauce in the bag. You pay so much money but get little food - very disappointing!!

Jes H

I will preface this with I was there an hour before they closed. They were out of many items but the girl who prepared my food was good and i was understanding. The girl who cashed me out on the other hand... whew. She was about 16 and had the worst attitude behind the counter I've ever experienced at a Rachel's. She would ask a question with her back tuned and expected you to hear her. I gave her specifics as to what sides I wanted and she came back and charged me for "everything" because I apparently had told her I wanted "everything". When she told me the total for 3 salads and fries was almost $70 I knew something was wrong. I asked her to repeat back what she was charging me for and when I stopped her and explained that you can't charge me for dressing that comes with the salad she rolled her eyes so far back into her head I was impressed. She grabbed the manager who was very nice and explained that yes.. you do get dressing with a salad. (Obviously) once the manager walked away she proceeded to slam and I do mean slam because there were dents in the cups of dressing into my bag. She stomped away and ran to the back where I saw her sit down, put her feet on the desk and talk to her fellow coworker aggressively like i had made her angry. The manager did briefly apologize saying that there's been many complaints before about her nasty attitude and they usually keep her in the back because of it. I don't like to write negative reviews but this young girl really needs to be held accountable because who knows how many people have had this experience or had to pay an outrageous amount of money due to her laziness.

Junita A

I call for a gift card at 1 o’clock. It’s 330. They close. I know I said I’ll be there in 15 minutes, but I didn’t expect them to close all the chairs and take our on the table and nobody answering the phone now.

Hi Bye

The workers here should be trained on how to speak to customers. The one man who was taking orders who I assumed was the manager was hostile and rude to everyone in our party when ordering. He kept rolling his eyes at everything and just looked miserable. Will not be back to this location ever again because we felt so uncomfortable. If you hate your job that much, please don’t taking out on paying customers…🤷🏻‍♀️

Jonathon Ling

This is the worst restaurant in the franchise. Someone should do a spot check. Sticky floors. Bad attitudes. Dry chicken. I love going to Rachel's otherwise. Just not this one. Someone from corporate should look into this. Gives the brand a bad name.

Theresa Hageman

Not sure if they're under new management or what, but our last few visits have been AWFUL. Honest waste of money for greasy slop and extremely nasty young women. FYI, girl in the red sweat shirt today is such a ray of sunshine, NOT! Oof. Do better, pals.

A M

I picked up a order for my Lady, they forgot to give me the special sauce that went with the meal she ordered, and I specifically asked if everything was in the bag and order, so I wouldn't have to come back, because they did it before. I explained that it's ,15 miles each way, They forgot that sauce, and it ruined my day, I will never order from this place, and it's expensive on top of that.

John Bennett

Ordered takeout from this Rachel’s location earlier this week. After the third bite of my food I discovered something in my mouth which turned out to be a hard, jagged, glasslike piece of sharp plastic. Immediately tried calling the location multiple times (with no answer). Tried calling again the next day. Emailed the company, did a contact us form. No response. I’m hoping nobody else had anything in their food but extremely disappointed nobody reached back out to me. Mistakes happen, but this is unsafe and the company appears to be uninterested. Patron with caution.

Maegan Stanek

I was at this location a few weeks ago for lunch and ordered a salad bowl. I got about half way through my salad before I noticed something black with tiny legs…it was a dead bug! I was so disgusted I threw it away (and they’re not cheap) and haven’t returned since!

Zoann Randle

I went to Rachel’s last week and ordered a rice bowl and rice pudding. When I got home I saw that my rice pudding had mold on the top. I was disgusted. I drove back to Rachel’s with my moldy rice pudding and my receipt. I told them I would like a refund on my pudding. They said that they would notify the manager and I would get a refund in 24 hours. A couple days went by and I didn’t receive a refund I called them and they said the same thing that they will remind the manager and I will get my refund in 24 hours. Now it has been a week and still no refund. The customer service is bad and quality of food is bad.