Jimena Zinney

Everyone is always courteous and friendly when I go. The drive thru moves fairly smooth and quickly!

Joshua Hickman

I come to this location frequently and the food is good but they lose a star because their service is not always what I feel should be Chick-fil-A standard. Wait times can be egregious depending on time of day that you go. It's a busy location and they're trying to improve traffic flow but they've only got so much space to manage the sheer amount of traffic that comes through that location. If you're good with waiting a little longer they've never disappointed with my food.

Derek Gantt

Stopped by for late lunch; glad that dine-in was avaialble and it wasn't busy. Had a sandwich meal, a nugget meal and also an icedream cone. Service was fast and friendly. Mac and cheese and fries were good, but the chicken, both nuggets and the chicken on the sandwich, were a little too overcooked than we like. Overall experience was satisfying.

Usually good service but went tonight and not the best as it always is. My milkshake was half full when handed to me and with no whip cream, they said they were out when I asked, but then proceeded…

Service is very very slow workers are constantly laughing the whole point of fast food and drive thru is for the order to be ready once you have arrive at the window at this location that was not t…

They always seem to overcook the chicken at this location. I don't experience that at really any other location, just this one. Breakfast and dinner, I've had overcooked chicken. I try to avoid t…

Moved by this location a little over a month ago and regularly get their breakfast. The chicken mini biscuits always have little to no honey butter on them. Always super dry and hard even when I ge…

CFA usually has great consistency when it comes to to their food so I was really disappointed with this sandwich that I got. The sandwich was small and I felt like I didn’t get my moneys worth. I still like CFA but this wouldn’t be the one I’d go to.

Claudia Ramirez

I thought having a simple meal with me and daughter would be calm, but absolutely not. Tons of kids and a group behaving so inappropriate and no did anything. I could not sit and have a peaceful meal. So sad.

This is the slowest chick fila. On Saturday at 12:50. Been in line 40 min. This is ridiculous and not at all reflection of other locations that are busy and run so smoothly.

Horrible service. This is the third time they forgot my food in the drive thru after asking me to pull forward. I literally had to get out of my car to go ask them about it. Magical they had it on th…

Horrible service. This is the third time they forgot my food in the drive thru after asking me to pull forward. I literally had to get out of my car to go ask them about it. Magical they had it on …

Horrible service. This is the third time they forgot my food in the drive thru after asking me to pull forward. I literally had to get out of my car to go ask them about it. Magical they had it on …

The food is great. There is this young lady with red hair that has twice closed the kids area 3 hours previous to closing.

So i got the wrong shake, then I went to wash my grandsons hands and his hands were burned by the extremely HOT water!! Fix it CHICK FIL A .. or a lawsuit will come your way

Terrible customer service. One of the workers locked the door 10 minutes early and then ignored me while I was knocking. There were 5 or so customers inside the store waiting to order so not sure w…

I went there this morning and got a free card to get a breakfast sandwich and when I got to open it, it was burnt but normally I wouldn't mind, but I took a bite and it wasn't good at all. The wo…

Very ridiculous I place an in store pick up but they made me stand outside and wait on my food instead of waiting in the lobby and said no when I asked them to bring it to my car. Management need…

Why is this Chick-fil-A sooooo slow?!? Every single time I have been here I have to wait over 30 mins in the drive through. The manager of this place needs some more Chickfila training.

The chicken they use in their sandwiches is about 1/3 as big as it used to be with much higher prices.

I expect better for this overpriced Chick-fil-A Pull up to the drive-through both lanes are empty. I make my order as other two cars pulled into the right lane. I’m suddenly supposed to go behind the two cars in the right lane even though I placed my order and pulled up and placed my order prior to the other cars. why make it make sense and value your customers time

Carlos Salazar

play ground closes a 7pm very disappointed I been to many location and all have playgrounds open THIS IS THE 2ND TIME I WILL NEVER COME TO THIS ONE AGAIN

Abraham M

I have been going to this location for years and consistency in service is going down Today was like going to a morgue. I stopped by Franchise training HQ on Memorial next to TJ Max. No one there. There were no customers behind us and yet the cashier (identified as young African with red vest two pony tails) kept rushing us to a point that I did not order. Breakfast had just closed so I had to decide on lunch but she could have given a minute as I asked. She was anxious to talk to the tall white girl preparing orders. They kept giggling and making fun of customers. Really shameful at 1046 on January 12th 2026. The cleaning person by the door was having long conversation with someone who was working at a McD on Bellaire and i8 while back. Anyway seeing a crying employee and hugging reminds me of a funeral. I am understanding of sadness but please not while I am eating at a fast food place and its an employee. Please do it privately The shift manager with a sad face (Hispanic in late 30s) brings my daughter a sandwich. She does not smile or return the smile but ghostly reaches out and grabs the number. Does not ask if customer needs anything This is not this chain and this franchise owner's standards. A few weeks ago a young man ignores my daughter's question about buying Christmas ornaments by saying I have been gone awhile instead of offering to find out . I know this business is tough. Rents are high along with other costs, employees are hard to come by but Chick-fil-A has always been my 5. I am disappointed. No one from the owner's team or corporate responded like they usually do. Maybe it is time for me to stop going to Chick-fil-A altogether.

Jorge Rodriguez

If I could, I would give it 0 stars... yesterday, January 3rd, I tried to order through the app to just pick up my food, but the app is disappointing. So I went to the store instead. It was relatively busy, but not so busy that the cashier couldn't provide good service. However, when I started ordering (in English), the cashier said, "Oh, I speak Spanish, it's better if you speak to me in Spanish." I asked him, "Don't you understand my English?" He said, "Honestly, no!" So I continued ordering in Spanish, and even then he didn't understand the Spanish either. I had to repeat the order over and over. When he finally managed to put my order into the system, I waited about 15 minutes for my food and left. When I got home, he hadn't included the modifications I had requested, nor had he given me the correct size of fries I ordered. The guy didn't understand me in either Spanish or English... how disappointing! Even though I speak both languages, the guy—I don't know if he was new—but the people who were served before me didn't have that problem (how strange, right?). Anyway, I'm not going back to this store. Be serious, I work in a restaurant, and customer service should be the priority.

Jenn Oh

If I could give this place zero stars, I absolutely would. Every time I come to this location, the staff is rude, dismissive, and unprofessional , especially Jaslyn. Today was the final straw. I ordered a salad and very clearly requested fried spicy chicken, repeated several times that the patty needed to be cut, and explained why. Instead of listening, the person on the intercom rushed through my order, ignored what I said, and I ended up with a salad topped with a whole, uncut chicken patty. It’s pure laziness and shows zero effort. The attitude at this location is consistently nasty, and the customer service is honestly embarrassing. People are spending their money here, the bare minimum is paying attention to the order. This location has made it clear they don’t care about their customers. I won’t be coming back, and I hope management takes a serious look at how poorly this place is being run, starting with employees like Jaslyn who clearly don’t value good service.

Cherlonda Butler

I’m a little upset with this location. I ordered a 12pc nuggets and got 9 nuggets, no salt and pepper per my request. My co worker didn’t get any sauces because the order taker didn’t asked if there was anything else. Because we were on a time crunch we couldn’t go back. Please do better to keep customers like us happy!

Wendy Taylor

The chicken was very greasy, it had an aftertaste like if it had been friend in old oil. The chicken was so greasy that it made the bread soggy pretty quickly, the taste and smell of old oil made it impossible to eat the sandwich. I had to throw it away.

Richard Christensen

The slowest chick fil a in my area and worst customer service. No smiles no greetings no happy bubbly my pleasure here. Won't be coming back this is a really shitty franchise managed one I'm assuming

Lupita Santibañez

If I could give zero reviews I would do it for this chifile restaurant, which is located in Memorial because unfortunately every time I come here, the students from Strafor High School use this establishment for clandestine fights all the time they fight inside and outside of this restaurant. It is very unpleasant to come and witness this event.

Jurea Brown

Went through drive thru after 9:30pm, waited in line behind 4 cars when I get to the window they out of sprite (2 meals were ordered) fries were cold the lady working under James supervision said when you order ur fries were hot. Like I told her she could have bring my order to me like she didn’t rest of the customers and my fries would have still been hot. Since they were closing the other lady said we’re out of fried. Very disappointing the back and forth they were doing was I caused for next time just apologize and keep it moving.

Ashlyn L

This is by far the slowest CFA in America!! Why do you have 2 drive through lanes and only have one lane open at all times. It is common to wait 15 minutes in the drive through line! It’s ridiculous!

MaxPro Acquire1

Check your DRINK! In all my years I have never written a bad review about chick fil a but I grabbed breakfast today and asked for a water Not sure what this is moldy beverage machine plastics in the ice? Who knows but it has soured my experience for sure 🤢🫣😔

Lisa Lisa Garcia

I waited in driveway thru for 20mins to pick up what was suppose to be a bowl of Chicken Tortilla Soup. Excuse me, I was given Chicken Tortilla bean Chili, No water in it for it to be called a soup. I am very disappointed in this location.