Pollo Loco

Excellent tasting roasted chicken, beans, and salsa verde!

Steven Lambert

Excellent tasting roasted chicken, beans, and salsa verde!

Peircy Brown

This location was very friendly and professional. Customer service was very good. The food was very well seasoned and tasty. I will go back again.

James Simpson

This place has really great food. Their prices are very reasonable, and their special discounts are fantastic.

Lupus Deum

I did not know they switched to grilling Cornish game hens! 😵

Prasanna Rana

Chicken meal along along with chicken quesadillas and guacamole and chips. So good. I love their chicken.

Karen Jones

We used this location's catering services for a surprise 60th birthday party that was being held at Huntington Beach State Park Brookhurst Berm Ramadas. Leo went the extra mile to make sure we had everything we needed. The food was excellent and more than 40 party goers were not only well fed, but also very impressed with the delivery, presentation, and amount of food provided. We did not know ahead of time that the State was going to close two of the three entrances to the parking area on the day of our event (which was also Fathers' Day Weekend), making it very challenging for everyone involved to reach our location, and especially challenging for the catering delivery driver; however, she was in constant contact with me to ensure they could find us and successfully delivery the catering order on time. Our surprise party was a huge success largely because Leo and his team took on the stress of the food. I would recommend this catering service without hesitation.

Sometimes it's a little busy, but the chicken is always consistent. The order has always been correct. Friendly workers at the drive thru

⭐⭐⭐⭐ 4/5 I visited Pollo Loco last weekend ago and overall had a good experience. The food tasted great — everything was fresh and flavorful. We ordered the 16-piece family meal for two adults and two kids. While the taste was spot on, the chicken pieces were surprisingly small, That’s the main reason I’m giving 4 stars instead of 5. If the chicken portions were more generous, it would’ve been perfect. Still, a solid place for a tasty meal!

Ck was a little bit dry, but otherwise everything else was great. Friendly customer service went beyond to help me. Kinda boring atmosphere.

Justin Hize

Sometimes it's a little busy, but the chicken is always consistent. The order has always been correct. Friendly workers at the drive thru

Jeff Lovato

Ck was a little bit dry, but otherwise everything else was great. Friendly customer service went beyond to help me. Kinda boring atmosphere.

Emad AlHajeh

⭐⭐⭐⭐ 4/5 I visited Pollo Loco last weekend ago and overall had a good experience. The food tasted great — everything was fresh and flavorful. We ordered the 16-piece family meal for two adults and two kids. While the taste was spot on, the chicken pieces were surprisingly small, That’s the main reason I’m giving 4 stars instead of 5. If the chicken portions were more generous, it would’ve been perfect. Still, a solid place for a tasty meal!

The chicken was dry and they gave me flour tortillas instead of corn. They always give wrong tortillas. 😞

Lorie Lovelady

The chicken was dry and they gave me flour tortillas instead of corn. They always give wrong tortillas. 😞

I've tried this location 4 times and now I go to one miles further away. The ch7cken breast meat is consistently dry, either overcooked or old. The churros are AWFUL, dough and cold.

Joanne Piccolo

I've tried this location 4 times and now I go to one miles further away. The ch7cken breast meat is consistently dry, either overcooked or old. The churros are AWFUL, dough and cold.

Two times in a row this location has sent the delivery person to my home with another customers order. I also blame the Uber delivery driver as well, but the restaurant should make sure the food they give the driver is correct. The first time this happened I had to drive to the restaurant later that evening to pickup my food. The second time this happened a week later I was charged for food, but never received it. To top it off Uber eats would not refund my money. Very poor customer service from El Pollo Loco, and Uber eats has turned out to be stealing from their customers.

I can see why this location’s reviews are so low. I ordered a 16 piece family meal. They only gave me 12 and when I called to tell them, the girl said they put 16. You think I wanted my food to get cold and waste my time driving back for 4 pieces of chicken. I paid $10 more for a 16 piece meal than a 12 so I better get all 16 especially the legs being as small as they are. When I got there, the employees were just chatting while I stood there waiting for them to acknowledge me. They finally did and when the girl handed my missing pieces, she didn’t even say anything not even a sorry. I work in retail and this was just horrible customer service all around.

Go online saw meal for two is $13.50, the guy says this price with coupon only. Looked under this item they have $16.50 for whole chicken than he says it's $22.00 and I show him sreen shot from company website he says Google make all wrong??? I said goodbye and leaving. Nowadays look like some business they don't care and don't needs return customers.

One Lady Manager told me this is perfectly cooked chicken. Are you kidding me? I don't wanna eat bloody chicken.

Brian Richey

Two times in a row this location has sent the delivery person to my home with another customers order. I also blame the Uber delivery driver as well, but the restaurant should make sure the food they give the driver is correct. The first time this happened I had to drive to the restaurant later that evening to pickup my food. The second time this happened a week later I was charged for food, but never received it. To top it off Uber eats would not refund my money. Very poor customer service from El Pollo Loco, and Uber eats has turned out to be stealing from their customers.

Paul 2

I can see why this location’s reviews are so low. I ordered a 16 piece family meal. They only gave me 12 and when I called to tell them, the girl said they put 16. You think I wanted my food to get cold and waste my time driving back for 4 pieces of chicken. I paid $10 more for a 16 piece meal than a 12 so I better get all 16 especially the legs being as small as they are. When I got there, the employees were just chatting while I stood there waiting for them to acknowledge me. They finally did and when the girl handed my missing pieces, she didn’t even say anything not even a sorry. I work in retail and this was just horrible customer service all around.

Allen Kwon

One Lady Manager told me this is perfectly cooked chicken. Are you kidding me? I don't wanna eat bloody chicken.

I was there 2 night 🌙 ago the food was cold 🥶 service was poor bathroom 🚻 nasty pee on the floor 😢 overall D-67%

Rude customer service I ordered on uber eats paid for salsas because in my past order it was not included when i ordered it. They said no to the uber eats guy. I'm not asking for chicken or anything free. I paid online for the salsas and their boss refused until i called and complained about the order. Very rude and wasting time for the uber eats delivery guy.

Make sure to double check your order before leaving.

Mark Desrocher

I was there 2 night 🌙 ago the food was cold 🥶 service was poor bathroom 🚻 nasty pee on the floor 😢 overall D-67%

T

Make sure to double check your order before leaving.

Lala C.

Rude customer service I ordered on uber eats paid for salsas because in my past order it was not included when i ordered it. They said no to the uber eats guy. I'm not asking for chicken or anything free. I paid online for the salsas and their boss refused until i called and complained about the order. Very rude and wasting time for the uber eats delivery guy.