Dunkin'

Beatriz Martinez

This is my favorite DD! Their donuts are super fresh. The store is clean and organized. I have been in many DD all over NY and so far this place is the best. The manager which is a lady is super friendly and always go above and beyond to please every customer. I always go and get apple spice donut which is my favorite and this is the only location that carry it but sometimes they sold out but she will make more donuts just so I can get some. The donuts are so fresh that the glazed donuts are so shinny and not covered in white dry glazed like other DD.

Wendy Rivas

Dunkin right in front of Roosevelt station is great! This Dunkin is together w/ Baskin Robbins so you can always come here for ice cream or coffee. I give them 5 starts because they actually toasted the croissant & made my iced caramelized latte w/ the milk of my choosing. Which means they carry oatmilk, almond milk & coconut milk as well, for all my non-dairy friends.

Yolanda M

Its a fairly busy location but the service is fairly quick and pleasant.

Carlos Martinez

Got Boston cream donut, barely any filing but it was alright. I ordered at 5:16, No line. Waited about 15 minutes for one mango protein drink with no updates. Staff didn’t check on the order until I asked at 5:31pm. I wanted to see how long it would take for them to realized but I said enough at the 15 min mark. They apologized, but still seemed inattentive and asked again what I ordered after I had just told them. Disappointing service, never coming back to this location. They’re forgetful and I wouldn’t have gotten my drink if I never said anything.

Sebastian

This Dunkin' location is okay. The employees are nice and they usually move fairly quickly. What I have a problem with is the fact that it's apparently normal behavior for people to bring dogs into this establishment and have them sitting at the tables like they are people. At first, I thought it was an isolated incident but I have seen this on more than one occasion. This is an establishment that serves food so there should not be pets inside anyway, and they most certainly shouldn't be sitting in the chairs that are meant for paying customers (seating is already very limited) and putting their paws that have been on the filthy ground on the tables that people eat from. The employees do nothing to discourage this and for this reason, I will always take my food to go. Also, there's a homeless person who stands at the door, sometimes directly in front of it, and he asks every customer for money almost every day. The employees also do nothing to discourage this. These things make visiting this particular Dunkin' location very uncomfortable. I recommend for people to spend as little time there as possible.

Keith K

Terrible service for online orders. I came in to pick up my order and saw my drink was ready, but the other items were missing. I showed the staff my receipt on my phone, but instead of just checking, the lady kept demanding my order number—even though I had already shown her everything. I had to look it up again and repeat myself multiple times. It felt like she wasn’t even paying attention. Really frustrating experience. Won’t be ordering from here again. Also there are two men that hold open doors for people and sometimes ask for cash. That's annoying.

C

the employee working this night made the wrong order than gave trouble before remaking it and didnt care at all that the sausage was cold in the remade order and he urged me to have it that way. Then when he finally agreed to reheat it he didnt put enough time for it to heat still bc some parts were still cold and he was done with tending to my order. This employee shouldnt work in the food industry like this.

nicole spencer

I stopped by this morning, around 830 to grab something en route to work. Now I've worked retail-especially food service retail for the past 30 years now, and this place turned me off in many way. I understand that it was rush hour, but cmon now. I ordered a medium iced coffee-milk and caramel, LITTLE ice. I repeated that to the cashier, as well as 2 sausage egg and cheese croissants. Instead of pushing the hash browns, why " little ice" was not noted on the receipt is beyond me. Service was fast-and as I has 2 people ahead of me, I kept an eye on the worker making the drinks. When I saw the cup full of ice, my heart dropped. I knew it was mine she was working on ☹️ When my drink was called out, my heart sank. All ice, not as I ordered. I said, sorry I asked for a little ice, and the server went and du m ped half my drink into the handfasting station sink, and toss some more coffee into the cup. There went my milk and caramel. In the handfasting station sink? That's like breaking one of the 10 commandments of food service. Nope, no no no. Got the drink. The 2 sandwiches, we'll the sausage and egg patties were sitting on the counter. Not a cutting board table, as the croissants were being toasted. What if I was allergic to some ingredient, or had a religious belief where I couldn't eat pork? No single use papers or trays, nothing. Cross contamination to the extreme. Sandwiches were called out. ☹️ I ended up giving my sandwiches and drink to some homeless weirdo that was "openinv" the front door for money instead. America may run on dunkin, but this NY'er does not. At least not from this location. What a disappointment. Never again. I'll go without.

Amy Xian

Poor attitude and NO EMPATHY. Was dying for a washroom and literally begging her to use it once and offered to buy something. The lady ignored me and I almost fainted on the floor. Please be a human being

Tenzin Namdol

I used to go to this Dunkin’ Donuts all the time but there was an employee that was very rude to me. I ordered a bunch of stuff and asked for a glass of water and they wouldn’t give it to me. But when another man asked they gave it. Very racist and unfair. I’m never coming back here