Subway

De Hrsam

This location is absolutely horrible. I ordered a #15 Titan turkey. I went to check out and my total was $17.00. My sandwich was literally all bread. It had 4 slices of turkey on it. I ordered a meal and they have no working ice machine. I asked about the price and even the employee said “the prices are too high”. When your employees agree, something is wrong. I could have went to Publix and got a way better and bigger sub for cheaper. With all of these negative reviews, Subway really needs to look into the issues with this location. The owner of the franchise also needs to reevaluate their store.. because this place is terrible.

Jennifer Hedgecock

Do you close at 10 or 940pm like your horrible employees tell me? I asked who owner was and she dont know. I asked for mgr on duty and not one here. One young girl and a man that does not speak English. I work across street and go on break at 845/9. There isn't many choices to eat at. At 9pm chairs are up. Floor being mopped... soda machine apart..the most unwelcome place to go. Non speaking English employee sitting down at backroom corner. I was here 904pm at receipt shows. This Subway is horrible! Spend money elsewhere.

Do you close at 10 or 940pm like your horrible employees tell me? I asked who owner was and she dont know. I asked for mgr on duty and not one here. One young girl and a man that does not speak English. I work across street and go on break at 845/9. There isn't many choices to eat at. At 9pm chairs are up. Floor being mopped... soda machine apart..the most unwelcome place to go. Non speaking English employee sitting down at backroom corner. I was here 904pm at receipt shows. This Subway is horrible! Spend money elsewhere.

Not returning to Subway at all, but specifically this one. Poor customer service You were out of meatballs so we had to order a philly steak n cheese...This is what $13 get you...it is a complete rip off....

This location is absolutely horrible. I ordered a #15 Titan turkey. I went to check out and my total was $17.00. My sandwich was literally all bread. It had 4 slices of turkey on it. I ordered a meal and they have no working ice machine. I asked about the price and even the employee said “the prices are too high”. When your employees agree, something is wrong. I could have went to Publix and got a way better and bigger sub for cheaper. With all of these negative reviews, Subway really needs to look into the issues with this location. The owner of the franchise also needs to reevaluate their store.. because this place is terrible.

This is the worst Subway in the area. I usually order the veggie sub and each time I have to ask them for veggies from the back because the ones up front are old. The spinach is always extremely bitter. The tomatoes are always slimy. The onions and peppers are the wrong color because they are old. I ordered today and my sub was still disgusting even after asking for veggies from the back.

I ordered a BLT with 50% more bacon. It had 4 slices of bacon on it. Considering that was the only protein, it's absolutely ridiculous to only have 4 slices of bacon strips on it for $7.49. Will never go again

I would rather starve than step foot in this Subway again. That’s not hyperbole—it was the single worst sub I’ve ever had in my life. The turkey was dried out like jerky, the staff couldn’t be bothered to listen, and when my wife ordered my sandwich, they dumped everything I asked for onto my son’s sub instead. One employee literally rolled her eyes at my wife and walked off mid-order. We paid over $35 for two meals and got garbage service, garbage food, and zero care. If you want Subway done right, go to the Palladium location—this one is an absolute disgrace.

Very disappointed with this Subway. The customer service was terrible. If you choose to work in the food industry where interacting with customers is part of the job, then actually engage with them. Don’t just stand there silently, staring at me, waiting for me to order without saying a single word.

I only eat at this Jamestown Subway location if i have a coupon and when I absolutely have to eat quickly because I am near there, and it is about only place to eat. FOOD: This is by far the most un-generous subway when it comes to meat and toppings. On top of that, the ingredients seem to be just thrown into the middle of the sandwich, instead of spread out evenly across the full length of the bread. BEVERAGE: The fountain drink machine should be shut down. One of the drink selections for the fountain drinks, either has water or carbonation streaming(not dripping) from the plastic.casing and drains into the trough. It has been this way for so long, that there is a film of minerals or sludge caking up around the plastic. The ice machine, when it use to have ice in it, would also dispense black, mold-like particles along with the ice. I reported.this.to management one time several months ago, and the last 2 times I have visited, they now have a sign that says No Ice. But if you ask for ice, they will dip some for you out of a cooler that they keep behind the cash register. The fountain drinks are always flat tasting, so, i just get a 20 oz bottled drink out of the cooler in front of the store. BATHROOMS: For.several months now, they will not let customers use the bathrooms. There is as sign on both doors that says the bathrooms are out of order. When I asked if it was available for me to just wash my hands, all the employee would say is...busted pipes. So, the last 2 times I have been to this location, I have used the restroom at the medical center next door. ATMOSPHERE: It is hit and miss as far as the mood of the staff, as to how you are treated when you walk in....sometimes ok, but, most of time, it is almost as if they are annoyed that the customer walks in, and that they have a job to do, when one does arrive. OTHER NOTE: I am not sure, but other reviewers think that this franchise location has been purchased by Hispanic or possibly Asian persons. I do not know if that is true or not. However, what i can say, is this....the atmosphere seems to be that of an asian/chinese restaraunt. Don't get me wrong, I have been in some Chinese restaraunts that are clean and kept nice. But, most, do not keep the amenities in working order.....bathrooms don't work, fountain drink machines not in use and offer bottled drinks instead, etc. Some things just do not seem right about this particular location.

Barely any meat put on the sandwich. Asked for double meat and didn't get it. The staff at this location did not speak English and had difficulty understanding that I just wanted one of the italian sandwiches listed on the menu.

The prices at this store were different then my normal subway . I don't care what ethnicity your are but I don't speak Spanish, and they refused to speak English I had to point at items and it just didn't feel rite . The ice machine was broke and they were chipping ice out of a cooler ,as a manager in the restaurant business that's a serious health code violation. I ended up not eating once I started thinking about all of it .

The owner won’t fix the drink machine. It’s been that way for months. I assume they want you to buy a three dollar Pepsi out of the cooler. It’s ridiculous because Subway is a good brand. The employee says there’s nothing they can do about it. The boss won’t fix it.

I've gone to this Subway a few times now for catering for work and the order has quite literally NEVER been done when it was supposed to. They are always rushing to make the food after arrival. My boss also came to pick up the order once and nobody was even at the store. They had locked up and left to go do something else. And the catering order still wasn't done. He said they came back luckily soon after he got there and made the order there in front of him. The food is good, tasty, and well made, but just not ready when it is supposed to be. I arrived at 10:30 for an order that was to be done at 10 and it wasn't even done then. The staff is friendly, though. The Christmas decorations are cute. It's very clean. Not a crumb in sight. It's the nicest Subway I've ever been to honestly when it comes to aesthetic. But not a good place to order catering. In addition, they have signs posted everywhere that they don't offer free water cups and you have to pay for the water. Which in the state of NC is illegal. In the state of NC, a business that serves food, legally, has to provide free water. No big deal for me bc I didn't want any water but just another thing I noticed.

On Sunday, May 11, 2025, we stopped at this Subway after church. We saw the sign stating that there would be a charge for water cups, so we opted to drink iced tea. I explained to the cashier that our grandson would only drink water, but she charged us for his cup, too. We went to the drink station to see that the fountain machine was not working, there was no ice, and no tea. We will not be back!

I was told they were out of roast beef for the Beast sandwich which I ordered online. I said ,no problem just add more turkey but the sandwich was already made with like 2 pieces of each meat and advertised that it was "1/2 lb of meat"! Cheap owner and not a place to order online. Staff was short and unapologetic.

I think this subway franchise was bought out by Hispanics. The price was ridiculously high. My son and I ordered two 6 inch sub meals and it totalled $48. I told her that we just want the subs. They started speaking Spanish and then took only $2 off. I just walked right on out the door. Then they have High Point University outside tables and doesn't except HPU Passports. I will not be returning.

Kierra Overton

This is the worst Subway in the area. I usually order the veggie sub and each time I have to ask them for veggies from the back because the ones up front are old. The spinach is always extremely bitter. The tomatoes are always slimy. The onions and peppers are the wrong color because they are old. I ordered today and my sub was still disgusting even after asking for veggies from the back.

Shannon Dennis

Very disappointed with this Subway. The customer service was terrible. If you choose to work in the food industry where interacting with customers is part of the job, then actually engage with them. Don’t just stand there silently, staring at me, waiting for me to order without saying a single word.

Ryan Moudy

Barely any meat put on the sandwich. Asked for double meat and didn't get it. The staff at this location did not speak English and had difficulty understanding that I just wanted one of the italian sandwiches listed on the menu.

Scott D

I would rather starve than step foot in this Subway again. That’s not hyperbole—it was the single worst sub I’ve ever had in my life. The turkey was dried out like jerky, the staff couldn’t be bothered to listen, and when my wife ordered my sandwich, they dumped everything I asked for onto my son’s sub instead. One employee literally rolled her eyes at my wife and walked off mid-order. We paid over $35 for two meals and got garbage service, garbage food, and zero care. If you want Subway done right, go to the Palladium location—this one is an absolute disgrace.

Christopher Crisp

The owner won’t fix the drink machine. It’s been that way for months. I assume they want you to buy a three dollar Pepsi out of the cooler. It’s ridiculous because Subway is a good brand. The employee says there’s nothing they can do about it. The boss won’t fix it.

Kathryn Adams

On Sunday, May 11, 2025, we stopped at this Subway after church. We saw the sign stating that there would be a charge for water cups, so we opted to drink iced tea. I explained to the cashier that our grandson would only drink water, but she charged us for his cup, too. We went to the drink station to see that the fountain machine was not working, there was no ice, and no tea. We will not be back!

Doug Tyndall

I only eat at this Jamestown Subway location if i have a coupon and when I absolutely have to eat quickly because I am near there, and it is about only place to eat. FOOD: This is by far the most un-generous subway when it comes to meat and toppings. On top of that, the ingredients seem to be just thrown into the middle of the sandwich, instead of spread out evenly across the full length of the bread. BEVERAGE: The fountain drink machine should be shut down. One of the drink selections for the fountain drinks, either has water or carbonation streaming(not dripping) from the plastic.casing and drains into the trough. It has been this way for so long, that there is a film of minerals or sludge caking up around the plastic. The ice machine, when it use to have ice in it, would also dispense black, mold-like particles along with the ice. I reported.this.to management one time several months ago, and the last 2 times I have visited, they now have a sign that says No Ice. But if you ask for ice, they will dip some for you out of a cooler that they keep behind the cash register. The fountain drinks are always flat tasting, so, i just get a 20 oz bottled drink out of the cooler in front of the store. BATHROOMS: For.several months now, they will not let customers use the bathrooms. There is as sign on both doors that says the bathrooms are out of order. When I asked if it was available for me to just wash my hands, all the employee would say is...busted pipes. So, the last 2 times I have been to this location, I have used the restroom at the medical center next door. ATMOSPHERE: It is hit and miss as far as the mood of the staff, as to how you are treated when you walk in....sometimes ok, but, most of time, it is almost as if they are annoyed that the customer walks in, and that they have a job to do, when one does arrive. OTHER NOTE: I am not sure, but other reviewers think that this franchise location has been purchased by Hispanic or possibly Asian persons. I do not know if that is true or not. However, what i can say, is this....the atmosphere seems to be that of an asian/chinese restaraunt. Don't get me wrong, I have been in some Chinese restaraunts that are clean and kept nice. But, most, do not keep the amenities in working order.....bathrooms don't work, fountain drink machines not in use and offer bottled drinks instead, etc. Some things just do not seem right about this particular location.

spring lilac

The prices at this store were different then my normal subway . I don't care what ethnicity your are but I don't speak Spanish, and they refused to speak English I had to point at items and it just didn't feel rite . The ice machine was broke and they were chipping ice out of a cooler ,as a manager in the restaurant business that's a serious health code violation. I ended up not eating once I started thinking about all of it .

Brad W

I was told they were out of roast beef for the Beast sandwich which I ordered online. I said ,no problem just add more turkey but the sandwich was already made with like 2 pieces of each meat and advertised that it was "1/2 lb of meat"! Cheap owner and not a place to order online. Staff was short and unapologetic.

Nic Lowry

Very overpriced. I paid almost $20 for a footlong that I don’t even put that many toppings on and a drink. It was pathetic. I requested extra of the toppings and was charged by the piece of topping. Also, the ice machine is broken. Bottom line, don’t waste your money at this location. I’ve eaten at Subways for years and this is probably the worst one I’ve ever experienced.

MsRespectOthers

I think this subway franchise was bought out by Hispanics. The price was ridiculously high. My son and I ordered two 6 inch sub meals and it totalled $48. I told her that we just want the subs. They started speaking Spanish and then took only $2 off. I just walked right on out the door. Then they have High Point University outside tables and doesn't except HPU Passports. I will not be returning.

Guinevere

I've gone to this Subway a few times now for catering for work and the order has quite literally NEVER been done when it was supposed to. They are always rushing to make the food after arrival. My boss also came to pick up the order once and nobody was even at the store. They had locked up and left to go do something else. And the catering order still wasn't done. He said they came back luckily soon after he got there and made the order there in front of him. The food is good, tasty, and well made, but just not ready when it is supposed to be. I arrived at 10:30 for an order that was to be done at 10 and it wasn't even done then. The staff is friendly, though. The Christmas decorations are cute. It's very clean. Not a crumb in sight. It's the nicest Subway I've ever been to honestly when it comes to aesthetic. But not a good place to order catering. In addition, they have signs posted everywhere that they don't offer free water cups and you have to pay for the water. Which in the state of NC is illegal. In the state of NC, a business that serves food, legally, has to provide free water. No big deal for me bc I didn't want any water but just another thing I noticed.

Chris Shepard

Worst Subway in the country. Sub looked like it was put together by a blind person. Every time I go in there the competence level is that of a 3 year old child. Never a good experience. Had hopes things would get better, but apparently not. This will most certainly be my last time. Sorry Subway. It was a good run.