Church's Chicken

Jordan Axt

Excellent quality. Very clean store. Very friendly staff.

Oneofakind Tiffany

!!!!!THANKS FOR AWESOME SERVICE!!!!!! My 1st visit to this location has been life-changing, but the service was great. They only had spicy chicken left, and my daughters and I wanted it. We got the box of chicken biscuits and mashed potatoes and gravy. We never knew spicy for Church's is seasoned. We appreciate good food and service. It was so great we came back and we were talking to the staff and management on how good the spicy chicken was. The young man immediately apologized that he accidentally gave me the original. I told him it was okay. He immediately made a box of spicy chicken. And for my patience, he gave me both boxes of chicken. To the staff here, keep doing a great job. You're young, but never forget. Grade A Service goes a long way!!!!! Thanks to the staff that day and the regional training manager that allowed them the space to provide an excellent experience that day!

Make sure to check how many pieces chicken you asked for ! I asked for 8 piece mixed, I got no legs at all! They Added a wing but still got 7 pieces !

Rhonda Brown

The chicken looked like it had been sitting under that heat lamp for 2 days, the crust was so hard and parts of the chicken that showed were a dark brown in very tough.

AP

Yall it's a sketchy place to get your chicken. 1 female staff was taking the lead on all the orders because the rest of the young men weren't proactively helping. Anyways the chicken is good haven't had issues with food quality.

Cori Jenkins

They close at 10 but stop cooking at 9? Seems to be some hostility between the teammates. Lacking in customer care. But the chicken is cool.

Purchased 10 piece chicken only received 9. Went back and advised same agent (name on receipt is Karmia W) and was questioned if I was sure. Told him I have a picture and offered to show him.....mind you I don't live around the corner or next door. Requested 2 pieces and biscuit for my inconvenience. 2nd associate had to tell him to give me biscuit and 2nd piece. Received and thanked them for making it right and that I planned to give a good review. Enroute home received call from family member that chicken tasted like it was cooked in old oil. This is my first time in over a year at this location. Once I got home the replacement pieces tasted as I was told old. So this review is highly dissatisfied because not only did I spend my money and time but I also got food that was not able to be consumed. Not returning again because I've already wasted enough time and money. Thanks for wasting my time! Also, I tried to call the restaurant after getting home and tasting the food myself but of course no one answered.

Dear General Manager, I am writing regarding my visit to the Church’s Chicken location at 3160 W Pleasant Run Rd in Lancaster, TX on Sunday, February 1, 2026, around 6:15 PM. I want to start by saying that the customer service at this location is consistently outstanding. Your employees are polite, professional, and clearly do their best, even under pressure. Unfortunately, during this visit the restaurant was completely out of fries and white meat, which caused significant frustration among customers. What was most concerning to me was watching your employees take the brunt of customer complaints for issues that were entirely outside of their control. Running out of core menu items during peak hours is an inventory and ordering issue, not a frontline employee issue. As a regular customer, I respectfully ask that more attention be given to proper food and supply ordering so your team has what they need to serve customers successfully. Your employees should not be placed in situations where they are set up to fail despite providing excellent service. I appreciate your time and hope this feedback is taken seriously for the benefit of both your staff and your customers. Sincerely, Disappointed Customer

Deborah Jordan

Worst place "EVER" to get just one piece of chicken. I had to wait approximately 20ty to 30ty minutes on 4 piece of chicken with pepper pack. The customer service "sucks". Didn't act like they were concerned about me just sitting there waiting. Had not for me having to pay for the order ahead of time, i would have been gone. No "I'm sorry" we are frying your chicken fresh... (nothing) I will drive a mile away before I go back to this location and I live 1/2 minutes away. Just a little bit of information about my experience. 😡😡😡😡 "F" this place. I'm still upset....

LILIANA SANCHEZ JUAREZ

After 12 hour of work I come to get chicken and the guy was not even polite left me at the counter while he was on his phone 8:30pm and they didn’t have spicy chicken he said no one prep none and he was not going to.

Tim Holmes

Unorganized and they take forever. The ladies at the front cleared my order from their screen and had me waiting almost an hr after they forgot about me

Christie Gant

Customer service terrible. Went in on lunch break cashier talking to customer 2 minutes before taking order. After waiting the customer finally ordered. After ordering cashier started another conversation with the same customer as of people where not standing in line to order food. After 5 minutes of waiting to order I left. It was terrible.

S L

Avoid this churches at all cost I waited 40 minutes for my order saw people come and go that came after me . If you don’t got no tenders then make it unavailable. If you don’t prep yall spicy tenders or chicken then why offer it ? This not the first time this happened either .

visualizefate73

JANUARY 5TH @ NOON I ordered a two-piece. I could have been offered or asked if I wanted mild or spicy. that might have helped the horrible cardboard mess. SMMHH completely ruined my damn day. That was the nastiest chicken I ever tasted, not one drop of seasoning at all. Taco Bell chicken nuggets taste better than that . Even if you just put a little salt and pepper on it, it would be a good start. I could only eat one piece, and that was because I had some Popeyes ranch dipping sauce to dip it in. Never ever again will I visit this disgusting location.