Stephen Cass

Not the best always having trouble if you have certain things you don't want on the burger so might better just not bother or go to a different location. Also the chicken selects are not what they were in years past. They are more like a tyson chicken strip made of play-doh soaked in grease. But things just are not as great as years past.

Kylee Baxter

Can never get an order correct. Countless times we have come to this mcdonald’s and ordered the same “big mac with no cheese and no onion” and somehow there has been multiple coincidences where we get home to find cheese still on the burger. Not only can they not give us the correct order, there has been many times we simply haven’t received a part of our order. Communication between their employees needs to be better.

I came in to get something quick. Waited for someone to take my order for about 10 minutes. Just for two managers to walk around the corner kissing. I asked to speak with the General Manager. She then told me she was the General Manager. She proceeded to give me attitude when I asked her if that’s what she gets paid to do. I find this to be highly unprofessional especially when I had been waiting for my order to be taken. Does the owner actually do anything about it? Cause judging by some of these reviews, unprofessionalism seems to be the norm.

This may be a long post. I entered the store and went to us the bathroom. There was a man talking on his phone with the speaker on. They were cursing and swearing but no big deal he was in the rest room. I went to the kiosk to make my order. The man comes out of the restroom and stands there continuing to curse and swear. I told him to stop cursing in front of everyone. I guess he didn't hear me. I asked the young lady at the counter if she knew who it was. She said he was a worker there. I was a little shocked. I asked to speak with the manager. The manager and her had a conversation. The manager was a little snotty asked what was wrong. I explained to her that one of her workers was cursing in the lobby loud enough for people to hear both sides of his phone conversion. The manager said he can do and say what he wants when he's off the clock. Now I'm really shocked. I said excuse me, your employee can stand and curse and swear in the middle of the restaurant? She again said if he's off the clock he can do and say what he wants. I asked who the store manager was and she said she was. I then asked if my friends and I were in there cursing and swearing would they tell us to leave? No response. So again I expressed my concern about her employee cursing. And then unbelievably she tells me if I don't like it I can leave!!!! The employee actually walked up while the manager and I was talking and apologized. That was good. The manager told her not to worry about it. She told him he had done nothing wrong. I spoke with the Director of operations for this franchise. He tells me he will speak with the manager. I then ask if he could give me a contact at the corporate office. Hr said he would but unfortunately they send it right back to him. What a system. If this manager continues to be employed legal action may have to be taken Can you believe the manager told me if I didn't like her employee cursing and swearing I could leave???

Will Cedeno

If people really knew what was really going on in that store, it’d be shut down in a week. This is an edit, I’ve emailed you directly with the issues in this store. You chose to ignore them. There’s a lot worse than just mold in the drive thru drink machine as well as worms that crawl through the pipes. Or the mice that are running around defecating all over the buns and drink station. Hands down, the health department should just close this location. Since the owner clearly won’t shut it down and fix the issues with it.

John B

This is the most deplorable McDonald’s in all of New York, if I had to bet money. It seems as if every worker who enters is legally required to wear a permanent frown. They don’t bother greeting you, they give you attitude over asking for extra napkins, get the order wrong 70% of the time, and can’t bother to apologize for their mistakes. The young lady who works on off days from school is one of the worst mouths I’ve ever seen. I’ve seen teenage boys vaping outside and even inside the back kitchen. This place needs an owner that actually cares about the reputation of this establishment.

RIP Mrs. Green

I have never met a more entitled, stuck up, and rude food service worker until coming here this morning. I called ahead to see if they were open, they answered and confirmed, then when I got there, didn’t answer until I drove up to the main window. She opened it, didn’t say a word, and just stared at me. I asked if she was open and she said no, I said “oh okay well I called ahead and…” and as I am literally trying to talk to her, she slams and locks the drive through door on me. Completely unacceptable behavior that she and whoever is her lead should truly be embarrassed.

First and Fifteen

30 minutes trapped in the drivethru with no way to get out is ridiculous for McDonalds, I have a 30 minute lunch break at work. We get in trouble for being late, there was only 5 cars ahead of me. Just absolutely unacceptable.

Joe Taddonio

8pm on a Thursday. Customer service is absolutely hideous. No greeting, no, thank you.No, hello, just dirty looks and an attitude. I will never go here again. The two employees in the drive thru Couldn't make you feel more unwelcome. If you hate your job that much quit.

brandon privitera

Yeah i won't be coming back here. The food is fine. Typical McDonald's. But saw some guy vaping inside around the food. And the managers are oblivious. I was going through the drive thru and look over and see that. If you can't take a break or get through a shift without getting your nicotine then do it away from food

John Doe

This is truly one of the worst McDonalds in all of New York State. The entire store seems as though it’s run by high schoolers. Everyone from the General Manager to the crew members in this store seems more interested in gossip than they are serving customers. They are also extremely unsanitary, I watched several workers pick up fries off the ground with their bare hands then continue bagging and touching food without washing their hands as if it was a regular occurrence. I wouldn’t even eat my food because I watched a person preparing the food make it without using gloves. If you’re looking for McDonald’s in the area, I recommend driving to Batavia. It may take longer but you will be guaranteed a better experience.

Real Shady

Found a hair in my burger 🤢