Lauran Belk

my sonic cheeseburger came with a breakfast sausage sized patty… major disappointment

Chris Adkins

Absolutely horrible! Should have known we first pulled in. Outside was filthy and trash can were full of garbage...it was only 11am. Shouldn't judge a book by its cover, but in this case the cover tells the whole story. Only ordered drinks, which were packed with ice and very little drink. Paid in cash, and took fifteen minutes to get some of our change back. The staff looked disheveled and dirty. NEVER AGAIN!

Brooks

So it’s $1 chili cheese coney day so I bought one… dude comes to my car and delivers my hot dog after a long wait—-no napkins or forks.. on a chili cheese coney! No big deal, I press the button to ask for the missing items. No response… wait 5 min.. pull out my phone and write this review, still no response by the time I’m finishing writing this and pulling out. . Absolutely unacceptable

Jason Rogers

If all you to pay with is a card you probably shouldn’t go here. That’s typical of most sonics since there readers are outside but this one wouldn’t take my card inside the store to run. Told me she couldn’t read the numbers so I gave them to her from a note in my phone. She said she couldn’t take my phone but I could come over and read them to her. Why can’t you enter the numbers at the terminal I’m at? Then the guy on the phone acted like he couldn’t understand my complaint. Not sure if he was incapable or unwilling. Still didn’t get the food right. So after I waisted 30 minutes of my time I went to Arby’s. Just like everywhere else in this country that were able to run the card with no issues. I mean sonic didn’t even try to take my money.

Shonni Robinson

I’ve never experienced issues when ordering throughout the day so I need help with the night shift. First, does this location close at 11pm? If not, please consider updating the hours for customers. Second, does this location only take in app orders after 10:30pm? If so, why does the app advise this location is not taking orders? If my understanding is incorrect, please correct me if I’m wrong. I didn’t complain my first visit bc I wanted to give Trayvon a second time to turn my experience around. However, tonight, my experience was the same. My issue is, if the website says this location is open until 11pm, why are the lights off when customers pull in? Why am I unable to place an order at the stall? Tonight I watched several customers drive off bc Trayvon said this location only takes mobile orders after 10:30pm and to order in the app but it was turned off and we were unable to order. I’m irritated! My daughter works across the street so there are times I’ll stop by on the way to get her when this location is open after 9pm. I’ll leave early and go to David’s burgers to avoid poor service.

+1

Kalvin Snow

Uber is already not my style but every blue moon i have to. So I got sonic today. Why did they not cover the whole or use a different top. So my ice cream had to be thrown away, because they could have sneezed, stuck a finger in or or just spit in it.

Fake Tyrone Moore

Extremely rude service. I came around lunch time, so a busy time which I understand, not a problem at all for me to wait. I had a mobile order so I arrived and tried to enter the number of the bay I was in and it didn’t work. Tried multiple times and it didn’t work, not a problem I understand the system malfunctions. So I waked up to the building and waited for help from an employee. Again I do not mind waiting as I understand it’s busy. Eventually this lady that worked there saw me and asked why I was up there and I just explained the issue, “I have a mobile order, tried to check in, but the app is saying the bay is not available, and here is my name.” She goes in this annoyed tone “you should’ve tried all the numbers surrounding it” and just walked away with nothing else, as I understand because it was busy and no one wants to deal with a customer with technical problems then. So I try the numbers surrounding it as she told me to do, and none of them were working. So I just kept going down the list of numbers of each bay to test if it worked until I got one to work. But the number of the bay was not near my vehicle, so I waited near the building still. Eventually she comes out again a few times and when she had a second I let her know “hey I did this bay here just as a heads up for no confusion.” Then this same lady goes “why would you do that, that was a bad idea because that car is right there now… you shouldn’t have done that because now you can’t do anything” all in this extremely rude and unprofessional tone. And then without letting me explain she just walked back inside so I waited again. And then after a few minutes later she comes out to go to a different car but then in this same rude tone goes “you’re just going to have to wait here and hope someone brings your order out,” which then she started to say as if she wanted to yell at me. Then I waited and another waitress brought my order out and I collected it. This is by far one of the worst customer service interactions I have ever had and a complete shame that I made an order to this restaurant and was told “you’re just going to have to hope they even bring it out.” An absolute shame as I enjoy sonic, but now considering no longer being a customer at this location again.

Dana Auten

Ridiculous behavior from the staff 1/4/26 at 8pm. Checked in for a mobile order at 8:05ish only to leave with nothing at 8:40. They were cancelling speaker requests and ignored me when I went up to the door for help. I had prepaid for a mobile order and had to sit with customer service for a refund. Pitiful behavior

Murry :P

I am not one to normally complain, but this was by far the worst sonic I have ever experienced. Rude workers, lazy, and have no care for the quality of their work. Waited 30 minutes in an empty lot for 2 waters and 2 burgers. Only after pressing the button we were served after waiting 30 minutes. And to no surprise, the order was wrong and cold as if it had been sitting there for a while. If you're looking for a quick bite to eat, do NOT go here.

Andrea

Placed a mobile order. Ordered cheese sticks. Over cooked and cold. Grovey fries were cold and old. Footlong dogs were warm not hot. The car hop was not very nice. Ordered and drove straight there. 3 minutes tops. Very disappointing

They made my drink, nasty and horrible. The service is horrible. Jay Jay is very rude and disrespectful and has deplorable customer service. He did not offer to remake my drink or give me a refund. I had to suggest it. This is the one Chanel

Karmyn Edwards

This location wasn't too bad before, but has gone way down hill. The burgers have been very soggy laying in pools of grease, the tater tots are extremely crunchy and cold, and the drinks taste terrible. They will all leave an aftertaste in your mouth. You can tell the machine isn't being probably cared for nor run correctly. The cooks are awful. Even with an order on the app a while before arriving, and not even 2 other people at the location, you will be waiting forever. The employees goof around and never pay any attention to what they are doing. Many take take their own sweet time and don't put any effort into their job. We won't be returning.

Jarrett Elliott

BEWARE, they tried to scam me. I paid with a credit card, but the carhop said it didn't go through because their card machine was down. So I gave him $6 then checked my bank account and the card payment actually went through. I waited 5 minutes and he never returned so I pushed the button and requested a refund. The carhop returns with a death stare. I ask for my money back and he hands me the $6 and walks away without saying a word. DISGRACEFUL!

Ordered my meal at the parking stall. After 20 minutes, I rang them up again and asked if my meal was almost ready. They lost my order. I told them to forget it. I’ve always enjoyed Sonic. This was the first time I went to this location. Never again. 👎👎👎👎👎

Jason Larson

Would give zero stars if possible, my mom and I sat for over 10 minutes and no one gave us the light of day, hit the button to order two times and it got reset both times with no answer, this place has gotten so bad they won’t even serve customers, only running mobile orders.