Yes the food was excellent great customer service our waitress was amazing thank you Patricia zavala!!!

Victoria was very good even tho she was busy she still was amazing thank you

I love going here! Allison was so helpful and kind ❤️ def coming back

Always a solid place to get some great breakfast.

Our waitress Sherry was very friendly and was awesome 👍

Allison was so sweet and patient with our big group! 10/10 service

food is always good and I love talking to the waitresses, wait time sucks but what can ya expect at ihop. would reccomend to family and friends.

Every time we pass through Lubbock we stop at this IHOP. I am not sure how they do it, but they have excellent wait staff! The servers go above and beyond every time, and are always on point even when it's busy. They genuinely seem to like their job, and want to do their best. The food is normal dive diner IHOP food. The service is always great here!

Busy Sunday morning. We were in and out fairly quick. Waited about 10 minutes to be seated. Pauly was our server he was great. Our food was great.

The employees allowed my friend to have her service dog in the restaurant without a word to say. The food was excellent

OMG.... The options though?! Wow so many and the food is really really good. It's hard to write a review when everything is just right on the money and there is a combination for every craving. Pancakes and omelettes and burgers you'll enjoy so much!!! JUST GO.... besides it's open 24hrs so bon appetit!

+6

Brianna was so nice and friendly. She helped me decide on the pancakes and checked on us often.

Our waitress Mona was great. Food was great. Coffee was hot and fresh.

Tiffany was my waiter and she was awesome. Made my 4 AM experience at IHOP filled with joy and laughter

Alyson is one of the best servers we come in all the time!!! Great service great food

i ordered the new lemon ricotta mixed berry crepes. soooo yummy! it looks really sweet, but the ricotta is the perfect balance to the berries and sugar. you'll definitely want to try this before it's gone if lemony goodness is your jam.

Food was wonderful service was great manager was fantastic we can’t wait to come back

Food at this location is always hot and fresh! The wait staff is professional and quick!

+1

The inside of this restaurant has definitely seen better days. Per notices outside, face masks are required by all inside, although the cooks had them on their chin and the servers only had their mouths covered. I ordered the Sirloin Tips and Eggs and although it was a lengthy wait, it was still super delicious.

September 2023 chocolate chip pancakes! Perfect! Crispy Bacon! Perfect! I ordered online and the food was ready and perfect when I arrived to take it home. Packed perfectly with all the fixings and extras. The two ladies at the front handled their jobs perfectly. My dad ordered food on the spot and had it to go as well. It was still hot when we got home. Superb Monday dinner iHop. Thanks!

Dillon was the best! Great customer service and a friendly attitude to go above and beyond. Looking forward to having him next time

The servers Victoria and Amanda did a great job !!

Wonderful service we had a fantastic server with a great attitude we will be coming back

Our server was awesome. Even when a large table next to us was being a bit rude and causing a scene, which their server had to handle interestingly. Their system had went down temporarily which caused the kitchen to get backed up a bit. Didn't matter, our server took care of us, and the food was amazing. In town for the night for a graduation and would gladly return at this location for a late night dinner. Thank you again Alyssa C. !!!!!

The service I had was impeccable The wait staff is by far superior to any other I recommend going to this IHOP and sitting in nikhias section she's one of the best I've ever seen she's super sweet intelligent and delightful they're lucky to have her

Victoria was our server tonight, and we have been coming to this location for over 20 years and tonight was by far the best service we have ever had. Would recommend that anyone that comes to this location request her anytime they can.

As soon as we walk in we were seated within minutes so not a long wait. Atmosphere was quite, look like everyone was enjoying their breakfast. The waitress was very polite, she gave us enough time to look at menu. Breakfast was so delicious, our waitress Sally did a great job. Thank you!

The waitress me and my mom had was Cheyenne H and she did the job great!! Was very attentive, checked on us often made sure we had what we needed, very respectful, Kind, and the food was made perfect. ❤️😁

I come in 2–3 times a week and ever since Amanda M. became GM, this IHOP has completely turned around! The staff is happier, the atmosphere is MUCH more positive, and the service is excellent. Huge credit to Amanda for making such a difference!

The food was delicious and we got it fast. Our waitress was very nice.

The service was really nice everyone was very hard working friendly and the food was awesome and really responsive.

Evelyn is really attentive... refills were on point nice personality and beautiful smile we will definitely be coming back to request Ms. Evelyn!

Brad Royer

Cheyenne was a 5 STAR WAITRESS! We want to come back for the service AND the outstanding attitude & kindness this woman gave us 🥹🫶💖 And your food was so fresh and delicious! 10/10, will definitely come again, and will definitely look for Cheyenne again!!! She is your bread and butter & she deserves the world! 🌍

Dayna Ochoa

AMANDA was an amazing server!! she was just what i needed after a long day, we had many laughs! food was a 10/10 like ALWAYS!

Lisa Rios

We had a great experience at this IHop location near 289 Hwy for an early morning 5am breakfast. We were greeted and seated at our table as soon as we arrived. Our server Rebecca was friendly, kind and helpful. Our beverages and food were provided immediately. Everything was exactly as we ordered and our meal was delicious. We waited only 15 minutes to receive our food and we were finished with our meal in about 40 minutes. However, we were not rushed and stayed to enjoy some more coffee before heading out to our busy day. Thank you IHop and Rebecca for a great start to our day! :-)

bailey wilson

Our waitress Allison was absolutely fantastic. She was super kind and made sure that we were completely happy and satisfied. My coworkers and I came after a late night at work and I’ve never had a better experience at an ihop 🙂‍↕️ Whatever she’s getting paid isn’t enough, give that woman a raise immediately.

Rebecca Johnson

Dillon is truly one of the best servers we've ever had here. Water was never empty and he even brought us extra napkins before we had to ask. 5 star service!

Das Perez

It has been some years since I’ve been IHOP but me and my brother had a very great breakfast. The food was amazing so she French toast. It was very delightful and thank you, Sherry.

Olivia Shaffer

The hostess I had the pleasure of interacting with was so kind and sweet, and it sounded like the staff were actually enjoying themselves which was such a refreshing change of pace. That made the overall experience much more enjoyable, in my opinion. I can't thank the hostess enough, she really cheered me up after having a rough day. I wish I caught her name, but short dark hair and contagious smile is what I can remember!

Adeoneer

I had the Fish & Chips (fries) and very nice indeed. Being from the UK it's hard to find good Fish & Chips. To our server OUTSTANDING CUSTOMER SERVICE‼️

Amazing Vela

Melody has great customer service. She has been my waitress a few times now. I never have to ask her for anything she always brings condiments to the table before food comes out. My drink never goes empty. Need I say more… Thank you Melody for your hard work

jordan maden

James was my server and he was so welcoming and hilarious! When I come back, I’ll definitely be asking for him again. Hands down the best IHOP in town—the food came out fast, fresh, and delicious. You can tell management keeps everything running smoothly and organized. 10/10 recommend!

Julie Gonzales

This IHOP is Awesome! The food is very good, was served in good timing, fresh and delicious. Our server was very nice. He checked on us often and got what we asked for quickly and thoroughly. I have to add we went on a Sunday and the place was packed, but that didn't make a difference. we were served within 15 minutes. There were people in and out of building waiting with several groups. That did not take away from their quick service with lots of satisfied people leaving with smiles and good mornings. This visit definitely has changed our minds of being deterred by how many people are there. You will find good food, great prices and great service.

Daniel Dameron

We had a late breakfast here around 11:00 on 9/23. The place was almost completely full when we arrived, but we were still immediately seated. After a few minutes of perusing the menu, we were warmly greeted by our server. I got the coffee, which was fantastic with the vanilla creamer provided at the table. And after a few more minutes, we decided on our orders. I chose the spicy poblano omelette with hash browns, and my son got the Cinn-A-Stack combo. He loved the pancakes. I enjoyed the omelette, even though it was especially spicy. Overall we enjoyed our meal and had a good time.

+8

We had Dinner with Sean as our server and he was absolutely amazing! Everything was done to perfection! We will be back!!

We had Dinner with Sean as our server and he was absolutely amazing! Everything was done to perfection! We will be back!!

James is an amazing first time server tonight! Always checks in and was very communicative! Sarge his manager hired the best people!

James is an amazing first time server tonight! Always checks in and was very communicative! Sarge his manager hired the best people!

Their breakfast omelettes are a good portion and always filling\nThey do charge too much for coffee

Their breakfast omelettes are a good portion and always filling\nThey do charge too much for coffee

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. Food was delicious & hot. Could not have been more pleased. Will go back here soon.

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. food was delicious & hot. Could not have been more pleased. Will go back here soon.

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. Food was delicious & hot. Could not have been more pleased. Will go back here soon.

Went in the evening there was only 3 more small group tables. when we got there and only 2 waitresses were working..and it took them almost 40 minutes just for us to get our food it was only 2 of us we got breakfast plates..waitress was great it just took to long for the food

Server and food was fantastic, but I've never met such a rude hostess. She was a middle aged Hispanic lady. We had a party of 6 (3 were on the way) and she refused to seat us until our party made it. I also watched her demand guests to follow her and catch an attitude when they didn't follow (because she never addressed them).

Great food, clean facilities and friendly staff members, plus it's not too pricey. definitely would recommend.

The food and service are very good. The ambiance was ok. The place needs a bit of updating or renovation. But overall, the food and service makes up for it.

The food was good but it was cold. I’m not sure why because I ordered pancakes and it was kind of late in the day. The coffee there is always great.

Staff is nice, need a little more training in cooking and customer service, be prompt please

food wasnt great the only thing that made my experience good was my waitress sherri the restaurant seemed very busy and she did the best she could with a pretty bad kitchen staff thank you sherri❤️

I always enjoy eating there. Update: today LISD had a snow day! So it is great day to have brunch here. We both had the Colorado omelet. It was very good and Keto friendly. We substituted our carb options for fruit. The honey dew was good. Jessica, our server did an excellent job!

Service is good, new recipe for the pancakes which isnt great but all the other food is good and they have good deals

The waitress was super great. But they ran out of waffles. I ate a plate of French fries bc there wasn’t much for vegetarians. Don’t recommend for vegetarians or vegans. But once again the waitress was super great😃

Delicious 😋 My friend and I ordered the spicy poblano eggs Benedict with our coffee. It had an amazing flavor and great appeal! The entree came with shredded brisket, jalapeños, onions, red peppers, maybe some green peppers, and poached eggs on an English muffin topped with their special poblano sauce and hashbrowns. Super good, so I highly recommend this entree if you like spicy food. Our server, Victoria, was a fantastic server 👌👌

JOHN McAlexander III

This IHOP is rather expensive, as Breakfast goes. Instead of going out for supper, my wife and I decided to meet our son for breakfast at this IHOP. The food, service as well as the atmosphere was very welcoming. I had a tasty omelet, my wife, a chocolate chip waffle, of which She Was NOT PLEASED WITH. In my opinion, it was just OK... I FINISHED IT OFF. Our son was pleased, with his choice of eggs with hash browns.

Samantha Osborn

Our server, Joshua, was great! Attentive and accurate and friendly. The food was standard IHOP fare, good diner food (we had breakfast). Location was a hit sketchy on an early Saturday a.m.but the restaurant itself was well-lit and clean and secure.

Mercedes Martinez

Even though IHOP was really busy, the service was great! Our waiter, Bowen, was so sweet and kind—he made sure we had everything we needed. The whole staff worked hard and did their best to keep things running smoothly despite the rush. The food was delicious, and the cooks did an awesome job getting everything out hot and right on time. Great experience overall!

Adri

We had a great experience at IHOP. The food was delicious, and our server was very friendly and attentive. The only thing we wish is that the place had been a bit cleaner, but overall it was a nice visit.

I stopped going to ihop years ago Due to the horrible food and atmosphere always felt disgusting outdated and dirty. Recently I decided to go in and have been coming back for a couple of nights GAB…

Very disappointed. Ask for eggs scrambled hard. Came runny. When I sent them back it took another 10-15 minutes to get them. Had to ask for coffee refills. Servers were in no hurry. We will go …

Very disappointed. Ask for eggs scrambled hard. Came runny. When I sent them back it took another 10-15 minutes to get them. Had to ask for coffee refills. Servers were in no hurry. We will g…

People in kitchen were very loud, laughing, yelling , I just wanted a nice quite breakfast with my husband.

Food was cold, out of several things, waitress was very nice. Took long time for food. Needs help, so food & drinks didn't have good taste.

Good experience and great service my cup stayed full and the waitress kept stopping by to see how we were doing.

The lady who seated us was sweet as honey. But once our waiter showed up Caleb was nice nasty the whole entire time. He slammed our plates on the table and slid them over to us. His attitude was unpleasant to say the least I don’t ever want to be seated in an area where HE will be the waiter.

Very busy. Hostess seating us without actually having a clean table to seat us at. Server very pleasant and helpful. Made sure we were well taken care of. Left her $5 tip on a $16 tab. The food was delayed a bit but the place was super busy.

I was surprised to see that many people dining at this hour. I ordered steak eggs and sausage to go. Cooks could maybe use additional training. As I waited for my order I heard people complaining about thier food. I myself was not satisfied on how my streak was cooked. They didn't have fruit to substitute for pancakes but she was nice about it and offered to make it right with something else. I did enjoy the eggs and sausage.

Can’t believe the hot chocolate is now $3.50 for the tiny cups we were given! Ridiculous! Can go to Dutch bros and get a 16 oz hot chocolate for cheaper than that!!! Was asked if we wanted crispy hashbrowns and we both said no but still got crispy hashbrowns!

The bun was toasted, nice and warm. Service was slow, but given the fact that nobody wants a job these days, it was about what I expected. Burger was dry. Some of the bacon actually got on the burger. My wife's order came back wrong. The bun was toasted, nice and warm. Not many fries.

This place has good days and bad days. I definitely get the feeling there's heavy pressure from somewhere up the management chain to cut costs anywhere and everywhere. The portions at this location have always been on the small side compared to other IHOP locations, but they've been getting worse in the last year or so. Asking for extra sauces or condiments is like pulling teeth and is usually a hefty additional charge. Photo is from our last visit here; I can only assume it was an artistic decision to plate it this way; it definitely isn't very appetizing. I'd call it "A tablespoon of pot roast with mashed potato log (and hand-print stuffing)".

Yvette Arnold

We were there 10/29/2025 around 5:30PM Barely anyone there. Seated promptly, order taken promptly. We waited for food to come out, and waited and waited. Finally the food came. All the pancakes, eggs and bacon were cold. We'd already waited so long we ate some and left most for a doggy bag. Waitress finally brought our tickets and took our cards. They were never brought back! We finally got up, looking for whoever was checking customers out. Another girl stopped up on the way to the door. She had our cards, we had to finish checking out standing up! My daughter looked over in the dining room area and there was our missing waitress, Coloring Pumpkins! Cold food and non existent waitresses is inexcusable if you're running a restaurant. The food may not have been served cold if the waitress had picked it up when it was ready. I don't know for a fact if that was the cause. Just know that we won't be back here again.

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our …

Tell me why we waited AN HOUR AND TEN MINUTES for food! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

If you're a door dash driver, avoid the new location on Marsha Sharp. Ended up waiting 25 minutes on an order. Complained more than once. Manager was so rude and didn't care at all. Caused me to ge…

-12 stars. waited for 45 mins, no one was working the host stand so they were taking names but not sitting people, they ended up sitting people before us that came in 20 mins after us, after we sat…

I hated it ts has the worst customer service ever lady was rude and we ordered to go and we have to put our own food together.

Gave my friend food poisoning , health inspection definetly due ! you should Not ever eat here . Basically a death call .

The look of the food is honestly just for show looks amazing but as soon as you take a bite of it it's disgusting. This was the worse breakfast I've had in a while if I could give it 0 stars, I wou…

This place is horrible. We ordered on the website which was user friendly, However, it gave an option for curbside. We arrived to the restaurant at the designated time and there were NO CURBSIDE PARK…

I had the absolute misfortune of attempting to dine at this pathetic excuse for an IHOP. I placed an online order, expecting a quick and easy pickup—oh, how naive I was. I arrived 20 minutes later, only to be trapped in a purgatory of incompetence for another 40 minutes, watching the staff stumble around like they’d never seen a pancake before. My food? Never materialized. My refund? Apparently a mythical concept these clowns can’t comprehend. No apology, no urgency—just a masterclass in how to waste a customer’s time and money. This place is a dumpster fire masquerading as a restaurant. Do yourself a favor and eat literally anywhere else, because IHOP clearly doesn’t give a damn about you. Corporate ought to be ashamed, but I doubt they’re capable of feeling anything beyond greed. Zero stars-shut it down.

Service was great but the food was definitely not they messed up on my chicken fajita omelet and though it was remade cheese was unmelted no avocado and hardly any veggies it was like they just threw them on top and im not even exaggerating it was 3 or 4 peppers slices none mixed in the omlet and about 3 slices of chicken strips idk if it was undercooked or something I ended up getting food poisoning very disappointed I usually have great food and service all the time but this passed time was a total fail and that's because when we arrived they weren't even busy at all, so I cant even imagen how the food would be if they were busy.

Highly unsanitary and repulsive. The condition of this establishment is quite appalling. This issue was immediately apparent upon arrival. Upon receiving our meals, a lengthy strand of hair was discovered atop my dish. Understandably, the meal was promptly returned and I refrained from consuming anything further. The standard of service from the staff has noticeably declined. There appears to be a lack of concern among the employees. In summary, the situation is incredibly unhygienic. Consider this a cautionary message. Also the manager was told by the waitress. She couldn’t care less This manager needs to be mowing lawns or something. Food/ beverage business is not for her.

Waited 40 minutes for our order before leaving. Only one order came out and it was wrong. But we did get a glass of water with a dead fly in it. Couldn’t have been worse!

very disappointed by the service. we stopped by to have some breakfast and the staff was very careless and unorganized. the lady up at the front made us aware that 4 people had called out, while i understand that. you have to be prepared for everything in this industry and the way the staff was acting was unacceptable. i think this place should expand and or hire staff that actual cares. we are very disappointed.

DAMN. IHOP ATE WITH THAT ONE. The pancakes are moist, fluffy, soft, and so textured. It makes my mouth water when I think about it. I see them pancakes in my dreams. The maple syrup is so savory. And their produce that is servered on the pancakes are so FRESH and TASTY.

We had party 🥳of 12 after graduation 2021. We were told it would be 20-45 minutes. It was almost 1 1/2 they had been taking all the little parties of 2-4 tables for all this time. No problem, but when they were 11 down on list and took the other party of 13 before us. It was unfair, they said they had called that's why they moved them up even though they were 2 behind us. When talked to manager he said they don't take reservations, but they were seated anyway...almost 2-hours, ✔done. Left, 👎NOT smart I-Hop, some of us even came from Dallas, Amarillo & Oregon. Not good business!!! 💘 Love, "D"-Disappointed 😞

Service was very slow only two other tables were here. Restrooms were not working. No one was cleaning. Tables needed to be cleaned off. Ana was a great waitress. But the cook was very slow. Very sad place. Of

Sat here for 20 min and no one ever came and asked up what we wanted to drink or if we was ready to order……

I don't understand why they have curbside service to order online, I placed an online order for three breakfasts using curbside service and they never brought my order to my car, after 15 minutes I had to get out of my car to I went in to receive my order myself, there were three women in front of the counter chatting and doing nothing but they did not have time to take my order, which had already been ready for a while, it arrived at my house and my breakfast was all cold, no I recommend ordering online and using this curbside service 👎

Service was horrible!! A side of hash browns finally arrived to the table after all 7 of us finished eating. The server dropped the checks off and didn’t return. Manager cashed us out and ran our payments. The manager was also rude rolling her eyes and not caring what feedback we gave. She blamed everything on the kitchen but the kitchen wasn’t the problem food came out hot and in a timely manner. The problem was the server and the manager. Server couldn’t handle a party of seven and party of 3. She was a mess and then disappeared to the restroom for like 10 minutes. Then had the nerve to sit at the dirty booth next to us and say don’t tell my manager! Being a server and previously with the company for 8/9 years and also a manager I must say this location needs to find some new staff! This location is just overall in need of help!

IHOP is OK. They have some inexpensive deals on meals from tim to time. The waitress that we had was friendly but the order that I got was not what I ordered. She was willing to correct the order, but we were in a rush. The building needs to be improved as it looks the same from when it first opened.

I went with a group of people, so I had no choice but to eat there with them. Years ago there was a waiting line. Tonight, right after church there was only one group of people there, almost empty. I knew something was wrong. If I had been by myself, I would have left right then. Apparently it was empty because of the high prices. Over $17 for a chicken fried steak. One group of people in the whole place and they put us right next to them. Two adults with 10 screaming kids watching their phone at full volume. Prices were extremely high. Cheapest meal was two eggs, two pieces of bacon, two pancakes. So that's what I got. My bill was $7.67. I gave the waitress a $10 bill. She brought back two $1 bills, and that's it. I got up to ask for the rest of my change. I showed her the receipt, while holding the two $1 bills.She said: Oh we just round it off because we don't have the "jingle", meaning silver and copper change. She was eager to take those two $1 bills as a tip, which she thought I was going to do.But since she would not give me all of my change, I told her that was messed up not giving me all of my change. After a few minutes a different waitress walked up and gave me a quarter as the rest of my change, which was still not correct. Started to just give her that quarter as a tip. But instead I gave her nothing because she deserved nothing. And that it was messed up that out of all those empty seats in the place,which used to be fully packed, they put us right next to that group of about 12 noisy people. I had to get up and get away from them on the opposite side of the restaurant until my food got there. I'm in my late '60s, and that was the worst restaurant experience of my life. 😡

Very bad, they are not ready to handle orders online, I ordered pancakes 30 minister before I arrived, the pancakes were not ready. I have to wait 35 minutes more. Managers and crew didn't know What to do. I have one customer who ordered a milk shake. It took 1 30 HR to get it. Very bad service.

Eggs were over cooked and hard not over easy Slices of Ham were tiny Tres Leches Pancakes were good Not going back any time soon Probably been 3yrs since i'd been there Probably another 3 to 5 yrs

Nasty food that's been sitting all day. Soup was cold and from a can and waitress wanted to warm it up in the microwave. So i asked for a salad instead and it was like eating a sponge and all wilted. The staff very unfriendly especially Shelly our waitress. Staff running around and excited about another employee's fake eye lashes and lip gloss through out store. Horrible experience.

Got to your restaurant not even at capacity right here in Lubbock Texas on the south loop 289 don't know what store location this is which your service sucks. You need to get some people who care about their job because the ladies that are there do not. I didn't even stay to eat. I left but yeah won't go back. Haven't ever ate there now. I really won't ever eat there. Thanks

Subject: Unacceptable Service and Conduct During Anniversary Dinner on January 31 On January 31st, my husband and I dined at your establishment to celebrate our wedding anniversary—an occasion that should have been enjoyable and memorable. Unfortunately, the experience was anything but, due entirely to the conduct of our server, Victoria. Her attitude throughout the evening was rude, dismissive, and wholly lacking basic professionalism. More troubling, however, was the extremely strong and unmistakable odor of marijuana on her person. The smell was pervasive and inappropriate for any workplace, let alone a restaurant where patrons are attempting to enjoy a meal. As an older guest who does not indulge in or tolerate marijuana use, I found the odor so offensive that it directly affected my ability to enjoy my food. By the time my meal arrived, my appetite had been completely lost. No customer should be subjected to this, especially while celebrating a significant personal milestone. This level of service and lack of basic standards is unacceptable. Staff hygiene, professionalism, and demeanor should be non-negotiable, and this experience fell far below what is reasonably expected. I am bringing this to your attention with the expectation that it will be taken seriously and addressed promptly. I would appreciate acknowledgment of this complaint and information regarding how this matter will be handled moving forward.

I have celiac disease, and when I first placed my order I clearly told the waitress that I cannot have gluten and that it is a medical allergy. I ordered the gluten-free pancakes with that understanding. The waitress already placed my order and the kitchen had started preparing it. I had a bad feeling and asked again to confirm that my allergy would actually be taken seriously and that cross-contamination procedures would be followed. She spoke to the manager, and the manager told me I should “come back when it’s less busy.” That means my food was already being cooked while they had no plan to handle it safely. If I hadn’t trusted my instincts and asked a second time, I could have been served something unsafe and gotten very sick. For people with celiac, this isn’t a preference, it’s a medical condition. Offering gluten-free items but only being willing to prepare them safely when the restaurant is slow is dangerous and unacceptable. If you have celiac disease or serious food allergies, please be cautious at this location.

Caitlyn Terrell

On thanksgiving, my family stopped for dinner in Lubbock Texas. When we got there we were seated immediately, and our order was taken right away. Then we proceeded to wait almost an hour for our food. We asked the waitress and she said the order was placed but was overlooked. We asked to talk to the manager who then began raising her voice to my husband. She guaranteed our food would be out in 15 minutes. We waited the 15 minutes and it was still not out. We asked the waitress again, and then it finally came out about 10 minutes later. One of the orders was incorrect, missing added Avocado. We ate and asked for the receipt. The waitress said she “fought” to get us a discount and it was “a little less than $10.00”. I asked if she took off the Avocado and she said it was included in the discount. The Total was $52.33. We tipped $7.67 to make the total $60.00 even though the service was awful. A couple days later I received a notice from my bank that the total was changed to $100.00. I called the store and one manager did nothing. I called again and Tiffany said that she would get it right for me and refund the whole amount for my trouble. She send a copy of the receipt and it shows someone wrote over the receipt. I waited the 5 days she said it would be to show in my account and it wasn’t there. I called back and she said I should’ve got an email about the dispute from the area manager . I never gave my email address. So I gave it and waited another few days. Called back and talked to the general manager. She said that they were never refunding the full amount only the amount that was changed and I should hear from the area manager. It has been almost a month now and I’ve never heard from the area manager. I want my money back and I want something done about this. It is not okay to steal from your customers.

Elizabeth Mora

I want to start this review by sharing the experience my boyfriend and I had last night at this IHOP location. Unfortunately, it was extremely disappointing and reflects poorly on the management and evening staff. We arrived around 8:30 PM and were never greeted upon entering. There were only two servers listed on the section sheet, so we tried to be understanding, assuming they were just short-staffed. That was our first mistake. After several minutes of standing there without being acknowledged, I went to use the restroom while my boyfriend stayed up front. On the way, I noticed a staff member eating at a large booth and another lying down in a booth near the restroom. It was clear that several employees were off-duty or simply not working. Meanwhile, every single table in the restaurant was covered in dirty dishes that looked like they had been sitting there for quite a while. The place felt neglected and unsanitary. When I returned, my boyfriend explained that a woman had attempted to seat him, but upon realizing there were no clean tables, she told him to sit back down and wait. Shortly after, a man came in to pick up a to-go order he had already placed. He spoke to the same woman, and instead of helping him professionally, she responded with visible attitude. When he asked when his order would be ready, she looked at the kitchen, shrugged, and said, “I don’t know,” followed by a laugh. It was incredibly unprofessional. The man sat next to us to wait for his food and asked if we were also waiting to be seated. When we said yes, he seemed frustrated and went back to speak with the staff. She told him, “Yeah, I know. I sat them there. I’m waiting for tables to be cleaned.” However, I could see another woman had already cleared multiple tables — it was obvious we were simply being ignored. After the man argued with her, she quickly rushed to get his to-go order, and as he left, he wished us “good luck.” We waited about five more minutes before deciding to leave as well. I want to be clear: I’ve never had an issue with the morning staff at this location. They’ve always been great. But after this experience, I won’t be returning during the evening shift. Management seriously needs to reevaluate the night team. It’s unacceptable to pay employees to sleep in booths, ignore customers, and treat people rudely — all while the restaurant is in complete disarray. This isn’t just bad service; it’s a total breakdown of responsibility.

Claudia Puente

Everything was old or burnt, unfortunately. Server ignored us, so I had to ask for a manager, and he didn't seem to care either. I hate that I had to give a bad review but do better and pay attention 😒