Amazing Vela

Melody has great customer service. She has been my waitress a few times now. I never have to ask her for anything she always brings condiments to the table before food comes out. My drink never goes empty. Need I say more… Thank you Melody for your hard work

jordan maden

James was my server and he was so welcoming and hilarious! When I come back, I’ll definitely be asking for him again. Hands down the best IHOP in town—the food came out fast, fresh, and delicious. You can tell management keeps everything running smoothly and organized. 10/10 recommend!

Julie Gonzales

This IHOP is Awesome! The food is very good, was served in good timing, fresh and delicious. Our server was very nice. He checked on us often and got what we asked for quickly and thoroughly. I have to add we went on a Sunday and the place was packed, but that didn't make a difference. we were served within 15 minutes. There were people in and out of building waiting with several groups. That did not take away from their quick service with lots of satisfied people leaving with smiles and good mornings. This visit definitely has changed our minds of being deterred by how many people are there. You will find good food, great prices and great service.

Daniel Dameron

We had a late breakfast here around 11:00 on 9/23. The place was almost completely full when we arrived, but we were still immediately seated. After a few minutes of perusing the menu, we were warmly greeted by our server. I got the coffee, which was fantastic with the vanilla creamer provided at the table. And after a few more minutes, we decided on our orders. I chose the spicy poblano omelette with hash browns, and my son got the Cinn-A-Stack combo. He loved the pancakes. I enjoyed the omelette, even though it was especially spicy. Overall we enjoyed our meal and had a good time.

+8

We had Dinner with Sean as our server and he was absolutely amazing! Everything was done to perfection! We will be back!!

We had Dinner with Sean as our server and he was absolutely amazing! Everything was done to perfection! We will be back!!

James is an amazing first time server tonight! Always checks in and was very communicative! Sarge his manager hired the best people!

James is an amazing first time server tonight! Always checks in and was very communicative! Sarge his manager hired the best people!

Their breakfast omelettes are a good portion and always filling\nThey do charge too much for coffee

Their breakfast omelettes are a good portion and always filling\nThey do charge too much for coffee

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. Food was delicious & hot. Could not have been more pleased. Will go back here soon.

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. food was delicious & hot. Could not have been more pleased. Will go back here soon.

Ourstanding server. She was friendly, timely, cared & got a GREAT TIP. Food was delicious & hot. Could not have been more pleased. Will go back here soon.

JOHN McAlexander III

This IHOP is rather expensive, as Breakfast goes. Instead of going out for supper, my wife and I decided to meet our son for breakfast at this IHOP. The food, service as well as the atmosphere was very welcoming. I had a tasty omelet, my wife, a chocolate chip waffle, of which She Was NOT PLEASED WITH. In my opinion, it was just OK... I FINISHED IT OFF. Our son was pleased, with his choice of eggs with hash browns.

Samantha Osborn

Our server, Joshua, was great! Attentive and accurate and friendly. The food was standard IHOP fare, good diner food (we had breakfast). Location was a hit sketchy on an early Saturday a.m.but the restaurant itself was well-lit and clean and secure.

Mercedes Martinez

Even though IHOP was really busy, the service was great! Our waiter, Bowen, was so sweet and kind—he made sure we had everything we needed. The whole staff worked hard and did their best to keep things running smoothly despite the rush. The food was delicious, and the cooks did an awesome job getting everything out hot and right on time. Great experience overall!

Adri

We had a great experience at IHOP. The food was delicious, and our server was very friendly and attentive. The only thing we wish is that the place had been a bit cleaner, but overall it was a nice visit.

I stopped going to ihop years ago Due to the horrible food and atmosphere always felt disgusting outdated and dirty. Recently I decided to go in and have been coming back for a couple of nights GAB…

Very disappointed. Ask for eggs scrambled hard. Came runny. When I sent them back it took another 10-15 minutes to get them. Had to ask for coffee refills. Servers were in no hurry. We will go …

Very disappointed. Ask for eggs scrambled hard. Came runny. When I sent them back it took another 10-15 minutes to get them. Had to ask for coffee refills. Servers were in no hurry. We will g…

Yvette Arnold

We were there 10/29/2025 around 5:30PM Barely anyone there. Seated promptly, order taken promptly. We waited for food to come out, and waited and waited. Finally the food came. All the pancakes, eggs and bacon were cold. We'd already waited so long we ate some and left most for a doggy bag. Waitress finally brought our tickets and took our cards. They were never brought back! We finally got up, looking for whoever was checking customers out. Another girl stopped up on the way to the door. She had our cards, we had to finish checking out standing up! My daughter looked over in the dining room area and there was our missing waitress, Coloring Pumpkins! Cold food and non existent waitresses is inexcusable if you're running a restaurant. The food may not have been served cold if the waitress had picked it up when it was ready. I don't know for a fact if that was the cause. Just know that we won't be back here again.

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our …

Tell me why we waited AN HOUR AND TEN MINUTES for food! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

Tell me why we waited AN HOUR AND TEN MINUTES for FOOD! That's outrageous and then manager was so rude. I'm so mad at this service except our waitress was so nice . She got us a discount for our se…

If you're a door dash driver, avoid the new location on Marsha Sharp. Ended up waiting 25 minutes on an order. Complained more than once. Manager was so rude and didn't care at all. Caused me to ge…

-12 stars. waited for 45 mins, no one was working the host stand so they were taking names but not sitting people, they ended up sitting people before us that came in 20 mins after us, after we sat…

I hated it ts has the worst customer service ever lady was rude and we ordered to go and we have to put our own food together.

Gave my friend food poisoning , health inspection definetly due ! you should Not ever eat here . Basically a death call .

The look of the food is honestly just for show looks amazing but as soon as you take a bite of it it's disgusting. This was the worse breakfast I've had in a while if I could give it 0 stars, I wou…

This place is horrible. We ordered on the website which was user friendly, However, it gave an option for curbside. We arrived to the restaurant at the designated time and there were NO CURBSIDE PARK…

Subject: Unacceptable Service and Conduct During Anniversary Dinner on January 31 On January 31st, my husband and I dined at your establishment to celebrate our wedding anniversary—an occasion that should have been enjoyable and memorable. Unfortunately, the experience was anything but, due entirely to the conduct of our server, Victoria. Her attitude throughout the evening was rude, dismissive, and wholly lacking basic professionalism. More troubling, however, was the extremely strong and unmistakable odor of marijuana on her person. The smell was pervasive and inappropriate for any workplace, let alone a restaurant where patrons are attempting to enjoy a meal. As an older guest who does not indulge in or tolerate marijuana use, I found the odor so offensive that it directly affected my ability to enjoy my food. By the time my meal arrived, my appetite had been completely lost. No customer should be subjected to this, especially while celebrating a significant personal milestone. This level of service and lack of basic standards is unacceptable. Staff hygiene, professionalism, and demeanor should be non-negotiable, and this experience fell far below what is reasonably expected. I am bringing this to your attention with the expectation that it will be taken seriously and addressed promptly. I would appreciate acknowledgment of this complaint and information regarding how this matter will be handled moving forward.

I have celiac disease, and when I first placed my order I clearly told the waitress that I cannot have gluten and that it is a medical allergy. I ordered the gluten-free pancakes with that understanding. The waitress already placed my order and the kitchen had started preparing it. I had a bad feeling and asked again to confirm that my allergy would actually be taken seriously and that cross-contamination procedures would be followed. She spoke to the manager, and the manager told me I should “come back when it’s less busy.” That means my food was already being cooked while they had no plan to handle it safely. If I hadn’t trusted my instincts and asked a second time, I could have been served something unsafe and gotten very sick. For people with celiac, this isn’t a preference, it’s a medical condition. Offering gluten-free items but only being willing to prepare them safely when the restaurant is slow is dangerous and unacceptable. If you have celiac disease or serious food allergies, please be cautious at this location.

Caitlyn Terrell

On thanksgiving, my family stopped for dinner in Lubbock Texas. When we got there we were seated immediately, and our order was taken right away. Then we proceeded to wait almost an hour for our food. We asked the waitress and she said the order was placed but was overlooked. We asked to talk to the manager who then began raising her voice to my husband. She guaranteed our food would be out in 15 minutes. We waited the 15 minutes and it was still not out. We asked the waitress again, and then it finally came out about 10 minutes later. One of the orders was incorrect, missing added Avocado. We ate and asked for the receipt. The waitress said she “fought” to get us a discount and it was “a little less than $10.00”. I asked if she took off the Avocado and she said it was included in the discount. The Total was $52.33. We tipped $7.67 to make the total $60.00 even though the service was awful. A couple days later I received a notice from my bank that the total was changed to $100.00. I called the store and one manager did nothing. I called again and Tiffany said that she would get it right for me and refund the whole amount for my trouble. She send a copy of the receipt and it shows someone wrote over the receipt. I waited the 5 days she said it would be to show in my account and it wasn’t there. I called back and she said I should’ve got an email about the dispute from the area manager . I never gave my email address. So I gave it and waited another few days. Called back and talked to the general manager. She said that they were never refunding the full amount only the amount that was changed and I should hear from the area manager. It has been almost a month now and I’ve never heard from the area manager. I want my money back and I want something done about this. It is not okay to steal from your customers.

Elizabeth Mora

I want to start this review by sharing the experience my boyfriend and I had last night at this IHOP location. Unfortunately, it was extremely disappointing and reflects poorly on the management and evening staff. We arrived around 8:30 PM and were never greeted upon entering. There were only two servers listed on the section sheet, so we tried to be understanding, assuming they were just short-staffed. That was our first mistake. After several minutes of standing there without being acknowledged, I went to use the restroom while my boyfriend stayed up front. On the way, I noticed a staff member eating at a large booth and another lying down in a booth near the restroom. It was clear that several employees were off-duty or simply not working. Meanwhile, every single table in the restaurant was covered in dirty dishes that looked like they had been sitting there for quite a while. The place felt neglected and unsanitary. When I returned, my boyfriend explained that a woman had attempted to seat him, but upon realizing there were no clean tables, she told him to sit back down and wait. Shortly after, a man came in to pick up a to-go order he had already placed. He spoke to the same woman, and instead of helping him professionally, she responded with visible attitude. When he asked when his order would be ready, she looked at the kitchen, shrugged, and said, “I don’t know,” followed by a laugh. It was incredibly unprofessional. The man sat next to us to wait for his food and asked if we were also waiting to be seated. When we said yes, he seemed frustrated and went back to speak with the staff. She told him, “Yeah, I know. I sat them there. I’m waiting for tables to be cleaned.” However, I could see another woman had already cleared multiple tables — it was obvious we were simply being ignored. After the man argued with her, she quickly rushed to get his to-go order, and as he left, he wished us “good luck.” We waited about five more minutes before deciding to leave as well. I want to be clear: I’ve never had an issue with the morning staff at this location. They’ve always been great. But after this experience, I won’t be returning during the evening shift. Management seriously needs to reevaluate the night team. It’s unacceptable to pay employees to sleep in booths, ignore customers, and treat people rudely — all while the restaurant is in complete disarray. This isn’t just bad service; it’s a total breakdown of responsibility.

Claudia Puente

Everything was old or burnt, unfortunately. Server ignored us, so I had to ask for a manager, and he didn't seem to care either. I hate that I had to give a bad review but do better and pay attention 😒