Stephani Turner

The customer service was amazing. The food options are great. I love how you build your own burger instead of it being built for you. The atmosphere is very fun. I also love how they tell the story of twisted root on a screen. They also had little games that you could play while you were waiting for your food. They had a full bar. And I also love how you could sit towards the front of the building and have the windows open. They had drawings on the bar of people that had came there. About six months ago me and My now husband went there and still saw our original initials. It was just all great experience. Oh, and I just love the pickle bar. We will definitely be going back.

Tammy Sheehan

Build your own burger is the way to go! Vegetarian patty, all the toppings, sauces and served with fries. What a great place to have dinner with friends. Don't forget to stop by the pickle bar - they have AMAZING pickles. I chose the Strawberry shake to go with my meal and it was delightful.

Jose Velasquez

It's an awesome burger and a very cool place to go hang out and have a drink. They have a special chefs buger that changes and is never the same. If you are driving thru Lubbock TX or visit, you have to stop by and try their burgers.

+3

Brandon Long

This was our first time at Twisted Root! This won't be our last. I just want to tip my hat to the cooks. That was probably the best burger I've ever had. And I'm not being dramatic. I asked for it well done. And the juices were still flowing out of the burger. I had the millionaire burger. Only order it if your ready to eat. I'm a bigger guy and I almost didn't finish. The cheddar fries were mint. Also you can't go wrong with the boneless chicken wings/chick bites. Flavor was in every bite. Cheese bites were on point as well. Great atmosphere! But just know it isn't a sit down and order restaurant. You order at the register and they call the name given to you. We were "Conan The Destroyer". I like that part. It's different. It better than a buzzer or just saying someone's name. All in all a great experience. We went on a Friday around 4:30pm. Oh I don't want to forget the great customer service from the women behind the counter taking the orders.

+1

Tiffany Bowles

AMAZING SERVICE, QUALITY & ATMOSPHERE A gaggle of us came through on an Amarillo road trip and the staff missed one of our orders. They courteously helped our group and gave us the missed order complimentary. Great atmosphere & service. Highly recommend the sweet tangy & spicy "Gosh jam it" goat cheese burger and the "Western" jalapeno burger.

+8

Daniel Dameron

We ordered takeout for the family lunch around 11:30 to be picked up around noon on 1/9. The order was hot and ready when we arrived, and the food was still at good temps when we got it home. My son enjoyed the hot chicken sandwich, even though the chicken was slightly overcooked. My wife enjoyed her chicken club as well. I thoroughly enjoyed my western burger, which was absolutely packed with delicious onion strings and pickled jalapeños. Both the treat yo self fries and the cheese fries were fantastic as well. The fried pickles were a bit too salty for my taste, but the flavor and texture was superb. Overall we enjoyed our lunch, and had a good time.

+2

Good quality and fresh with a varied menu, love the pickle bar and unique soda options!

Good quality and fresh with a varied menu, love the pickle bar and unique soda options!

Before leaving Lubbock, we came here for one last meal. This was my first time here. She had been here a couple of times. The outside and inside general vibe is like that "millenial burger spot". Not…

Surprisingly good burgers. I have to say, we were coming here after a visit to Alamo and it was really good. I've had a twisted root in San Angelo before, and there's something magical about their me…

Surprisingly good burgers. I have to say, we were coming here after a visit to Alamo and it was really good. I've had a twisted root in San Angelo before, and there's something magical about their …

Really good burger choices! I like the Western burger which has onion rings, cheese, jalapeños and bacon! They also have a pickle station and some really good sides! It is a little bit pricey…

Really good burger choices! I like the Western burger which has onion rings, cheese, jalapeños and bacon! They also have a pickle station and some really good sides! It is a little bit pricey o…

Burgers were delicious. They have GF buns and the fries are cooked in a separate fryer so also GF.

Staff is great & they have beer on tap ‍ what more could ya ask for? Great place to go!

Favorite burger place hands down. Love the decor. The vibe. The alcohol shakes are always a plus. Really enjoy their cane sugar soda fountain. I go every chance I can

The food was so good I am not going to ding them for being out of dipping sauce for the chicken strips, containers for the homemade pickles (they remedied that) and an empty ketchup bottle at our tab…

The food was so good I am not going to ding them for being out of dipping sauce for the chicken strips, containers for the homemade pickles (they remedied that) and an empty ketchup bottle at…

Great food and relaxed environment. Try the Big Tex burger. It doesn't disappoint. One of the best I've had in a restaurant.

Great food and relaxed environment. Try the Big Tex burger. It doesn't disappoint. One of the best I've had in a restaurant.

Angelica Mata

I dined in for the first time, created my own fried chicken sandwich with pepper jack cheese, lettuce & tomato’s. It was hugeee & good!! I love their butter pickles. Also tried out a sampler of all their sides, definitely had leftovers since I was sharing with my fiancé 😆 good homemade bbq sauce & spicy ketchup.

Christina Carmichael

The atmosphere is awesome! Along with a full bar which is fun. There no reason this place shouldn't be packed with people. But I would agree with the reviews, service is slow. There was 1 family of 4 and about couple in there while we ordered. It took a little longer than expected for food. This is a FUN place but that's not the vibes the staff gives off. The food was decent, I would say its a little pricey for what you get.

Scott Mesloh

The food was good, burgers are really good. Shakes were amazing. Fries lacked a bit. It's just not my cup of tea. On the pricey side, but well worth the trip. We will definitely be back again for a second round. Not fast food. But fun for sure...!!! 😃

+8

The food is fine, although on the pricey side. The person who took our order was rude and disrespectful. This type of experience reflects poorly on the management and overall company. We spent $70 …

Cute atmosphere! Great for families. burgers were delicious. Two burgers and two sodas added up to $30 before tip. Seemed a little high? We didn't even get fries.

Cute atmosphere! Great for families. Burgers were delicious. Two burgers and two sodas added up to $30 before tip. Seemed a little high? We didn't even get fries.

Cute atmosphere! Great for families. Burgers were delicious. Two burgers and two sodas added up to $30 before tip. Seemed a little high? We didn't even get fries.

Great burgers, good service, good atmosphere. One of the better burgers I've had. Will visit again.

Great burgers, good service, good atmosphere. One of the better burgers I've had. Will visit again.

Burgers were fantastic, they have a pickle bar, and very good shakes!!\nFrench fries were over cooked.\nOver all it was a very good experience!! Would definitely go do it again!!

Visited Lubbock this weekend from Houston. Thought to try something new since we are on a little vacay! The atmosphere is nice and honestly relaxing. The pickle bar was a cool touch. I love pickles…

We read some nice posts about Twisted Root Burger having good food. So went to an early dinner. Here is the Good, the Bad, and the Ugly: The Good - 2 Stars: Employees were super nice! Shakes were goo…

We read some nice posts about Twisted Root burger having good food. So went to an early dinner. Here is the Good, the Bad, and the Ugly: The Good - 2 Stars: Employees were super nice! Shakes were…

We read some nice posts about Twisted Root burger having good food. So went to an early dinner. Here is the Good, the Bad, and the Ugly: The Good - 2 Stars: Employees were super nice! Shakes were g…

Not sure what they wanted to be. I ordered an Iced Tea then was explained they had no Iced Tea when I could not find it. I ordered a burger and fries and the burger was pretty good but the fries were…

Not sure what they wanted to be. I ordered an iced tea then was explained they had no iced tea when I could not find it. I ordered a burger and fries and the burger was pretty good but …

Not sure what they wanted to be. I ordered an Iced Tea then was explained they had no Iced Tea when I could not find it. I ordered a burger and fries and the burger was pretty good but the fries …

Not sure what they wanted to be. I ordered an Iced Tea then was explained they had no Iced Tea when I could not find it. I ordered a burger and fries and the burger was pretty good but the fries …

Good burgers. I have had the "Classic Burger" twice. Friendly staff. Top shelf margarita was excellent.

Good burgers. I have had the "Classic Burger" twice. Friendly staff. Top shelf margarita was excellent.

Vanessa Rojas

It’s okay, the food is good but I order a beer and they served me more foam than beer haha; the place it’s good but they should improve in the costumer service

Devin

I just didn’t have a good experience here. I wanted to like it because it has a lot of potential, but it just fell short. To start it all off when I placed my order I asked if I could have my shake made when I was done with my food. That didn’t happen. They made it before my food came out. Then on top of that it just wasn’t good. Kind of crazy but it reminded me of Cool Whip. The shake just didn’t taste like ice cream. It was not good. I’ve never done this before but I actually took it back and asked for my money back. It was over $6 and I thought I could get a better shake at Braum’s for half the price. Then on to the food. I got The Millionaire burger ($16.50) and the Treat-yo-self Twisted Cheese Fries ($8). The fries tasted like they had been sitting for a bit. The cheese was stuck on the fries like how it get when you make nachos and it starts to cool. So it was just warm. It could have been so much better if they had been made fresh where you pull a fry and you create this long cheese string. Instead you pick up a fry and you get a whole section of fries with it. The burger was ok. Again it just didn’t seem that fresh. Picture wise it looks good but it could have been better. Lastly the place just wasn’t that clean. You could see crumbs and stuff on the floor. The table had their kind of sticky film on it. Tables that weren’t cleared. Granted I guess it was 8pm and they were already getting in shut down mode so they weren’t going to be cleaning up just yet. Just wasn’t their day.

+4

The food is average, not to say that we would not go back on another visit to Lubbock, but there was nothing extremely special about the food. Friendly service and the staff was willing to explai…

I love their food. But an appeal for Twisted Root (beer) burgers was the Twisted. Root. Beer. They changed the menu - got rid of my favorite. Upped prices. Meh. I might be back but probs not as regularly. This used to be my birthday spot but when you get rid of a huge part of it, kind of kills it. You know? That was the unique competitive edge. Sides aren’t good. Bad fries. Awful onion rings. Freshman 15 costs waaay more than I remember. And it’s about how it was before. So the burgers are alright. I miss how this place was when it first opened.

Eva Marcano

Because of the snow they were closing at 5, we came in at 4:20 and they said they were already closed but someone, who i assume was a manager, said they would take care of us and it was no problem, and every single employee complained right in our face. We ordered and gave a $20 tip (50%)because we felt super bad. We got our food and absolutely nothing was right. I ordered a burger with everything on it plus bacon and chipotle sauce with a side of homemade chips…. I received a burger with lettuce, a singular tomato, and a barely filled side of chipotle sauce. I also received a side of super soggy fries which i didn’t even order and didn’t get my chips. We left at 4:40.

My experience today at this restaurant makes me consider ever coming back to this place. The customer service was horrible, the cashier seemed very rude and acted like she didn't want to be there. …

Ordered delivery Vagabond, salad and fried pickles with the $3 Chick Norris water via GrubHub. I'm about 5min staying at hotel \n\nPossibly the fault of GrubHub delivery but the order was received …

william hall

This place is terrible!! If I could put zero stars I would. We asked for all our burgers to be well done and they were all pink in the middle. Onion rings were soggy and cold and fries were cold. We had them remake one of the burgers that was way too pink and it still was not well done and they didn’t add any fries to the plate when they brought it back. Will not be returning!!! 🤢

Wesley Brown

If I could give this review zero stars I would. I ordered a BigTex burger cooked medium, with no tomatoes, and an order of fries. 1. The burger was absolutely raw through and through. 2. There wasn’t any avocado on the burger and the onions were basically raw. 3. This might have been the smallest helping of fries I have ever received, or $5?? That is ludicrous. This was an absolute disgrace of a burger and fries meal.