E Jones

We dined in a week ago and got a regular original combo and a small roast beef combo. The sandwiches were cold and the tables were dirty and sticky. The sandwiches ahould be hot and the tables clean. No one was on the inside but us (two people), although the drive-thru was busy. The lady at the counter put ice in the soda machines and stepped up onto the platform to the pour in the ice. She came back and forth several times to fill it. Not once did she clean it off after stepping on it. Maybe put down a towel or, better yet, use a step stool. We won't be going back. I do not recommend it. The service in general was satisfactory for ordering the meals.

Clare Hancock

Didn't make it to my food or even the first window. I waited in the drive thru for 20 minutes, and I finally left because the line hadn't moved at all.

Samuel Martin

So the food for me was fine. It was more of the behavior of the staff. I understand they were busy but it was more of a steady busy with drive through. It didn’t even bother me that I had to go up and get the rest of my order or that the tea was bad. My issue was watching the girl who was working drive through go to the cookie container pull out two cookie sandwiches with her bare hands and then lay them down on the counter walk away to get a box, come back and pick them up again with her bare hands. I feel bad who ever ordered cookies. And makes me never want to go through the drive up.

HBL H

Great food! In desperate need of competent employees who know how to work when a rush comes in. Multiple employees but everything moves at a snails pace and that’s being generous. Upon arrival at my home I found all three of the sandwiches I ordered were made incorrectly! Wow, I really wanted to give this place a third try but after wasting another $38 due to incompetence, I will never bring my family and friends to this location again.

Jesus Herrera

Floors, tables, behind the counter, and drink fountain, was dirty. There was food uncovered behind the counter. Our meal took more than 20min. Very disappointed.

Randal Wright

Only able to find one table in the restaurant that was clean, the bathroom trash was overflowing, my avocado turkey sandwich came without any avocado, and I don't know how they managed to mess up the broccoli cheese soup but it just wasn't good only ate half of it. I usually love Schlotzsky's but this place needs some owner attention!

Carrie

Disturbing! Ordered 3 items and was charged promptly at the window. Twelve minutes later, still waiting—while being the only car in line. I watched an employee texting, I had to tap on window! I was told by young lady the reason was they were down a worker who was “sick in the bathroom.” She looked unhappy! Yuck. That turned into another 15+ minutes. I tapped again and asked for an estimated wait or a refund because I had to pick up my child. I was told “one minute.” Or I could come back later if I had a problem with it, they were short staffed. No thanks. After nearly 30 minutes, I finally got my food—cold pizza, incorrect sandwiches, and a sarcastic “have a good night.” For $23, this was unacceptable. Uncaring service and poor management. Alexis and Izzy (workers and reported managers this evening) need more training and support. Not coming back.

Dylan King

I got 2 kids pizzas for my children they sent me bread with tomato sauce I’m very frustrated then when I go to call restraint no one will answer that’s bs paying schlotskys prices for bread and tomato sauce I could’ve gotten a pizza cheaper at little ceasers and it least it would’ve been edible!!!!

Rebeca Castillo

Only 2 employees working. 40 minute wait for one meal. Drive thru was moving at a steady pace, totally different from dine-in. Bad experience for a 1st time customer smh. I really hope they get more employees soon.

Kiwi

The last two times I've been (months apart, mind you) have been a total DISASTER!! They've run out of things I wanted, extensive wait times (20 min +), wrong orders, and the customer service leaves much to be desired. I'm not sure where or when things went left, because they use to be so much better than this, and this is truly disappointing, because the food is actually good when/if you get the correct order. I hope management addresses this as soon as possible in the most effective way possible, because if they don't , people will stop giving them their business. I refuse to go back to this location, but should you decide to give it a try, "may the odds be in your favor".

Jamie King

Found jalepenos UNDER the cheese on my kid's pizza. Avocado was so brown we had to scrape it off, and this was what my original sandwich looked like.

Frank Castle

The staff was very quiet. I had to lean in on the girl taking my order at the register. I believe she was new and untrained. She couldn't explain the differences between a regular pastrami and a Reuben pastrami sandwich. I just said no problem and followed through with our orders. Unfortunately I had to return the 6 pack of cinnabon rolls we had just ordered and started to eat while waiting for our food. They were stale and horrible. We literally spit them out and threw them away and returned the uneaten ones. The salads were nothing special. Garden and avocado turkey cobb. The blue cheese dressing was just mayo with vinegar. Avocado was fresh. The turkey on it was less than desired.Our sandwiches were cold and lacked taste we had the Reuben pastrami and the cheese smokey roast beef. Very dissatisfied and disappointed. The pizza was fine but over cooked. Everything was expensive but I'm okay with price if the food is worth it. In this case it's not. This store will probably continue to struggle until it is closed down. The assistant manager was very nice and apologized and said they were under staffed. The place is very clean and well decorated. Plenty of parking in the lot and clean outside as well. Uniforms look good. Dinning area is good too. It smells delicious when you walk in. Drinking fountain area looked great and very appealing. We won't be coming back but we wanted to try the experience of this branding of restaurant and finally got our time to do so since I work a lot. This was a Saturday Lufkin Texas 4601 s. Medford Dr on 11/5/22 at 3:49pm $64 down the drain..