They always mess up my order never fails time and time again, I give them a second chance and they always forget something or screw something up. I think im done eating here! Maybe if they spent less time giggling and talking, they would get things done Efficiently.

arisa desena

staff is so rude every single time and every single one of them. i always deal with different people and i’ve never had a pleasant experience. i hate it here they need some coaching or something because it never gets better and again i just can’t believe it’s every single person.

October Country

My drive thru orders are rarely correct, nobody pays attention to what they are doing. Items are frequently missing or the wrong size. Food quality is just ok compared to other locations I've been to.

HeXp Pie

Gave them enough chances. Burned food and hate crimes have ruined my day on several occasions. It's not worth going here. El Pollo Loco at other locations is good so I suggest those or literally anywhere else nearby.

Larry Ortega Jr.

The drive thru guy Issac has put a MASSIVE dent in that atmosphere. Why would you out someone so miserable there. He made my experience garage! I dont ever wana go back there. I asked for chicken and he said there was a 45min wait. No problem. I told him I wasn't going to order and that I'll just pass through. Mind you, I was patiently waiting in line for about 15mins because I was stuck in between lines. Again no problem. As I'm there waiting. I thought to myself maybe I'll just grab some mash potatoes because they're so good and then go buy some deli chicken and call it a night. Issac made it seem like I ordered 70 pieces of chicken r I ght before closing time. Made me feel like garbage. Please remove him from the windows. He doesn't deserve to be there. I'm done going to this place if he's there.

Devin Nieves

I came inside and The lady “Latrice” was extremely rude and short handed with me. I was trying to order my food and she had an extremely rude attitude from the start. She made it seem like asking for salsa was an issue, as well as asking for straw, and utensils. She sighed and sounded annoyed when I asked to change my order to 3 pc combo meal instead of an 2pc and when someone came to help me she was being rude to the other employee as well. She’s very unprofessional and seemed to cause a lot of turmoil within the back which delayed my food coming out. She’s very very rude and treated me as if I was wasting her time. Probably never coming back to this store, she made it unwelcoming and a hostile environment and I’m a customer so I could imagine how her employees feel. I just wanted food and I felt like I was the issue. It took me 8-12 minutes to get my food and she kept leaving the front unattended. I asked her when my food was coming out because I have to go to work (I’m on my lunch break) she told me “it will be out when it’s ready” and gave me a stank face. Very rude! very unprofessional! very loud practically yelling. She yelled in the back “3PC chicken they changed there mind” rolled her eyes and looked at me with a stank face as if asking her to do her job was chore. Hopefully next time I come Robert is there to serve me. I come often and he is always happy to serve, extremely kind, and in a good mood.

Jessica Tway

I went through the drive thru and ordered a BRC with extra cheese she tells me it’s an extra charge I said no problem every time I go there I ask for this and they always charge me but never give me extra cheese it’s so frustrating with prices these days u pay for something you expect them to do and they never do it disappointed

D M F

NEW REVIEW (Rating decrease): Was really disappointed that the tostada chicken salad had 2-3 day old dried up nasty chicken in it, as I watched them cook fresh chicken on the grill. What's the point in serving day old food - except to lose business. Do better. OLD REVIEW: Tuesday good. On the healthier side.

ida vallez

Got a tostada and taco el carbon. They must have been out of thigh meat because the taco had dry dry dry breast meat. The tostada also. This location is notorious for drawer chicken and obviously pre cooking a grip of breast meat and keeping it in the warmer. I attached a picture of my dry old chicken. We ended up making eggs for dinner. Thanks EPL

Ms. Brann

It’s happened way too many times where they served me burnt rice and chicken. I’ve complained to the manager about it and she was apologetic and recooked the rice and chicken. I came back a different day and it happened again so we no longer go there anymore. So unfortunately I have to drive a little further out to the murrieta location which I’ve never gotten burnt rice from there. I don’t know how the menifee location staff members have gotten away with serving their customers burnt food. I am sure I am not the only one. They need to fire all of the managers and retrain all of their staff members on how to properly cook the food without overcooking it.

Anthony Santanello

After waiting over 40 minutes in the drive thru, and paying something like $8.99, I get basically two greasy fried corn tortillas. So sad especially when I just left stater brothers where I picked up my Easter prime rib for $6.99 a pound. Hummm $6.99 for a pound of prime beef or $8.99 for two fried corn tortillas. Get a grip El Pollo or at the very least speed up your drive thru and serve good quality food like advertised in your ads. Otherwise jack in the box has 2 tacos filled 4x as much for $1.29 also DISCUSTING but at least has some filling in it. My goodness WAKE up or shut down. Stop wasting peoples time and money!!!!! It's not rocket science