Mark Booher

I need to know where a store is that actually cooks & sells chicken.... All you can get at the Mesquite Tx store is the EXCUSE.... NO CHICKEN.... ONLY CHICKEN TENDERS ! & the order has a 90% chance of being WRONG....75% of the time !

Marlon Mclemore

Menu needs to be updated can barely read it,food quality and price don't match.Customer service was by far the worst I experience and this was by a manager,she was rude and very unprofessional.All because I spoke up for a elderly man that they was trying to over charge and he was a regular customer and it was my first time at that Chicken Express.I watch the manager put back a order of tenders with the fresh tenders and then threw the box in the trash.

HDxHugs

Waited 20 min in line, got ignored. Made it to the window, and an older Hispanic lady told me and my daughter that we didn’t order at sign and wanted us to go back through the entire line, just to order some cheese sticks. The younger Hispanic male behind her heard her being rude and came took my order. Super racist, will be letting corporate know.

Angel Rivera

This place is empty for a reason... I walk in minded my own business with my brother whistling after 5 whole minutes of waiting to get served i was refused service because "my whistling was rude". Then they proceeded to call the police saying was a trespasser the assistant manager will name was Paris and supposed general manager was a white lady with black shirt and who didn't have a name tag or didn't want to disclose her name but also expressed herself as "not a lady ".

Without a doubt, the worst fried chicken I've ever had. Granted I went in at 2:30 in the afternoon, but you shouldn't be serving food that's been sitting under the heat lamp for longer than a specified time. The chicken breast was very dry and very tough, even the thigh was dry, don't think I've ever had a thigh that was dry. The worst part was I had called in an order of livers about 10 min before I had got there so they would be fresh and ready, the livers were inedible, dry and over cooked. I don't think they were cooked fresh, but leftover. All of the chicken and especially the livers had a burnt flavor that I believe was due to the oil they were cooked in, tasted like they should've changed the oil days or weeks ago. I'll never go back to this location; the ones closet to my home have always been good.

My Husband place the order online and I went to go pick it up. As I was checking if I had everything. The gravy for the mashed potatoes went all over the bag. I even told the girl behind the counter and she didn’t say anything or didn’t offer to get me another bag. She just gave me attitude. We haven’t been to this location in a long time and my last.

Jewel Byrd

This place has declined in quality of food & customer service. They consistently tell you they're out of food items even when they're not. Recently placed an order & the food tasted very bitter & old. It was a waste of money because we ended up throwing the food away. Sadly, it will go out of business just as th e other one did.

Aubrey Britt

I was very disappointed with my recent experience. I arrived at 9:40 PM, and the doors were open, so I walked in to place an order. After approaching the counter, I was told that the store was closed—even though your listed hours online state that you close at 10 PM. It was confusing and frustrating to be let in only to be turned away. I hope this can be addressed to prevent similar experiences in the future.

Vanessa Tonche

45 minute wait for chicken. Food was ok. Service was horrible. Rude, these people need to understand without customers they don’t have a job.

Stefani Andrade

Drive thru line is insane ! They take forever to get the order ready! They were out of gravy . Wouldn’t recommend this place ! Unless you want bugs in your food . I was so disgusted.

Odellia May

I usually enjoy Chicken Express, but this location left me with a really bad experience. When my boyfriend and I ordered, the manager didn’t give us the option of dine-in or take-out and just prepared our food to-go. At other locations, like in Arlington, they don’t mind if you sit and eat even if the food is packaged to-go, so we thought it would be fine to do the same here. While we were eating, the manager started talking to other customers and said loudly, “There are some people who take their food to-go and are still eating here.” She was clearly talking about us, which felt embarrassing and unprofessional. When I politely asked her name and why she said that, she accused me of being rude — in front of the same customers she was chatting with. Both my boyfriend and I have worked in food service, and we’ve always treated customers with respect. I never expected a manager to behave this way. This experience left a very negative impression, and I truly hope this location improves how they treat their guests.

This is supposed to be a 4 piece combo with 2 sides of fries ? Never again

Frank

It's 1:35 pm and the doors are locked to the lobby! My vehicle is too large for the drive through. No signs on the door either. Good job guys.