Tiffany Davis

Dear Panera Management Team, I recently called to inquire about adding red onions and Parmesan cheese to the side of my DoorDash order. During my call, I spoke with an employee named Liz, who informed me that she would try to accommodate the request but stated that she was not going to notify the entire kitchen because they were in the middle of a lunch rush. While I understand that busy periods can be challenging, I believe all customers should receive the same level of service and courtesy, whether they are dining in or placing an order through delivery. I would appreciate it if management could address this matter with Liz to ensure that customer requests and concerns are handled professionally and respectfully, even during peak times. Thank you for your attention to this matter.

Rosemarie Karlebach

My husband and I traveled cross country and we are Sip Club members. The coffee at this location was lukewarm and when I poured almond milk in it looked like it separated like spoiled milk. Also, there were no kiosks to input our Sip Club membership. That seemed very weird to me. So, we had to order from the counter. I love Panera, and this store can definitely use some tweaking.

Gene Shaner

Ok purchased two sandwiches from Middletown Store today. The taste of the Asiago Tuscan, and Spicy are very good. BUT it lacks chicken... absolutely nothing like the advertised photos on tv or in the store. Lucky if it covered half the bagel. I ordered chips with each sandwich and when I ask about the chips the lady wasn't the most pleasant.. "it doesn't come with chips!" I said I ordered and paid for them and showed her my receipt. As she tossed them on the counter. For $20.xx plus tip. Not happy.. I usually write positive reviews but can't do it here. Middletown, DE location

Coffee Girl

I knew Panera was changing their menu starting in April. I did not expect the grain bowl I ordered to be a cold bowl. The warm grain bowls are gone. I couldn't eat my food. I would not have ordered it if it had been properly labeled. The restaurant was clean. The bite I had was very tasty. My only complaint is the labeling and lack of warm bowls.

I had a very disappointing experience. I specifically explained for nearly two minutes that I did not want bacon added to my sandwich, and the staff member assured me that she noted it correctly. However, after going home when I opened my order, the sandwich contained only bacon and nothing else as requested. This was extremely frustrating and unacceptable. I hope the management takes better care in handling customer orders moving forward.

Ryan

It's winter. Turn off the AC. Could enough that soup sitting in the pass turned tepid by the time I picked it up. For clarity, order was placed on the kiosk, last name of 5 on the screen, name or number was never called, and less than 4 minutes passed from placing the order to pickup. How can it possibly cool off that quickly? Avoid sitting inside during colder months or you might freeze. There's nothing "warm or welcoming" about this environment. From freezing air inside during the winter to the lack of greetings from staff to some staff calling out some names but not others when orders are done. Lack of consistency. And not very friendly. Make sure you stand in front of the pass to avoid your food going cold because this employee chose not to call your name for your order but did call the name of the guest who order after you. Crazy

Renee Chrustowski

I went to the Panera Bread to order a coffee and a bagel and later. When I got to my room, I found a black foreign object at the bottom of my cup, which I immediately spit out. I took my receipt back to the store and told the cashier, and I got my money back. A couple days later, I had a coupon on the Panera bread Mobil app to purchase an entree and buy a cup of soup for $1.00. The store employees gave me a hard time about redeeming the coupon, they began arguing with me, then lied to me and said that it was expired when it was valid. I was assaulted by some black male, (who appeared homeless and high on drugs). He began threatening me while I was in the store and forced me to leave the public property. I did not appreciate the way I was treated while at the Panera bread and I do not believe people like that should be working in customer service.

JB

I just begun to trust this store again from an incident last year. I ordered a whole salad, and consuming some of it I found a curly hair in it. GROSS. I can remember back in the day when the Health Department required food workers to wear hair nets for this very reason. Now hair is just flying and swinging all over the place. It's back to preparing my own food. Disgusting.

Tiffany W

Never again, at this location. I have not been to Panera in years but wanted a fresh salad. With not many good options in Middletown, I decided to try Panera. When ordering, I mentioned this to the cashier who was kind. I waited unnecessarily for my food, wondering why it was taking so long. Entire time, I waited directly in front of the cashier and watched her bring another customer his food. As time went by I began to wonder what was taking so long. Another lady walked up and asked the cashier if her food was ready. She replied that her order would come out of the other window at the end of the restaurant. The lady stated that no one told her that and she didn’t notice the window. I shared the same thoughts. After the customer got her food, she asked my name then informed me that my food was food waiting in the window also. I thanked the lady stating that I wish the cashier told me. The other customer agreed. No one called names to inform customers when orders are ready. No type of alert system. When picking up my food, I informed the lady at the window of my concern. She shrugged and said sorry. After looking in my bag, I notice that my bread was not covered or wrapped but simply bare, next to my salad bowl. No butter either. Salad bowl was not full or tasty. Nothing special.

I’m over it Already

I ordered a Classic Avo and a blueberry muffin. I was appalled and horrified by the order. The bread was hard and the bacon burnt. The food is overpriced, and underwhelming. Not “ Fresh” as they claim.

Keesha Barksdale

I went to Panera on 4/3/24. The employee at the drive thru window was a gentleman, professional, friendly, and patient. I ordered the Apple Fiji Salad and the Fontega Chipotle Sandwhich. However, when I got home the sandwhich was #1 prepared sloppy. But the most crucial part is it was NOT real chicken on my sandwhich. It was absolutely GROSS!! It was slimy & wet. A piece of “the chicken” fell onto the wrapper & I thought it was mozzarella cheese; which the sandwhich does not come with cheese. Which lead me to open it up and take a look. What I saw was unbelievable!! I actually started eating the sandwhich. I know the FDA approved the “fake chicken”. This has to be it!! I am appalled Panera would sell this garbage & pass it off as chicken. Please TAP on the photos to see & please tell me what you think!?!!

Harley Sawyer

So I love broccoli cheese soup from Panera. However today eating my soup I bit into a piece of plastic. It was flexible plastic and luckily a big enough piece realized what it was and I didn’t swallow it. Disappointed as I was looking forward to having a soup on a chilly rainy day.