Erin Brophy

Once you have tried a fresh Krispy Kreme doughnut you will never forget it. No need to get anything fancy. Just try the melt-in-your-mouth glazed. SOOOOOOOOO GOOD! The cream-filled is amazing too. I tried chocolate, but it was too much. The original is so perfect, it doesn’t need to be embellished upon. This location has a drive thru...but at least once come in and see the doughnut assembly line. Pretty cool.

Supreme Puppy

I'm not from Cali. I assume the $20 minimum wage is what accounts for my order costing an outrageous $15. I love Krispy Kreme but the next time I get donuts will be in a state that pays the staff what they're actually worth and the customer gets actual value for their money. Money aside, something was off with the flavor. I suspect using oil that should have been tossed 10 batches ago. Shame.

Patrick Staight

Great donuts. However, due to under-staffing issues I had to wait 40 minutes in the car line to pick up my online order. We need to vote to increase legal immigration in the US and solve this labor shortage.

X 360 Digital Imaging

Modern looks from outside, space age technology for donuts inside! Wow, I was impressed with their operation. The place was clean, efficient and very friendly. I was specially impressed with the very friendly greeting of the staff at 7am and offering to taste a fresh hot donut at 7am, it was awesome...

+9

Darcey Risner

I traveled a way to go to this location. I wanted to have some St Patrick's Day donuts. In the grocery store they were $10.99 for a half dozen donuts with Saint Patrick's Day decorations. At the actual Krispy Kreme location they were $16.99 for a half a dozen! Since when did donuts cost so much money I was just shocked. They were making donuts when I came in but nobody offered a fresh hot donuts to me. That was usual practice in the past I don't know I guess they don't do it anymore. I don't think I'll be going out of my way to go to a Krispy Kreme in the future the prices are just outrageous and it's honestly just not worth it.

+4

Came in to see if I’d get lucky and get a coupon for a free dozen on the Feb 13 promo. Went to the counter to pick out donuts and was approached by an older lady who asked “How can I help you?” I asked “Is this store participating in the promotion?” She said yes, then didn’t say anything so I just said I wanted to get a box of 3 donuts. We went to the register and I asked “So how does the promotion work? Would I know if I get the coupon at the register or before when I’m picking out my donuts?” She responded, “Well, I’ll be honest. It’s for people who don’t ask, and you asked twice already.” …how rude? All I wanted to know is how the promotion works. I am literally buying donuts as we speak so I’m not asking for a freebie. Wish I got her name so people can avoid buying from her. All I know is she’s an older white lady…

Iris M.

This is my second time coming here. Workers have an attitude or a lack of customer service skills, not sure which. Donuts are fine. Last time the presentation of my donuts were incredibly sloppy, this time they handed back my card very sticky because the lady was handling donuts and then handling my card which means- correct, handling donuts thereafter VERY UNSANITARY. This location needs some mandatory learning refreshers. I deleted my first review considering ppl have tough days, but bad service is a trend here. Go elsewhere if you can.

Bryan Vuong

I came to pick up a dozen glazed donuts and wanted to redeem a “free doughnut” reward. The worker Richard was not friendly and had a bad attitude. After purchasing the dozen, he told me I couldn’t redeem the reward. Apparently I had to purchase 2 extra doughnuts apart from the dozen (the reward stated with any purchase) he kept having a condescending tone and said “well my Scanner isn't working and it’s not going to magically appear on my screen” He refused to give us our free doughnut and said they are saving the donuts that had made tonight for the next day. Is that normal? Richard had claimed their machine broke. The manager was not helpful either. He came rushing to the window saying “so what do you want? A free donut?” I just hope corporate can do something about the manager and Richard. First and last time I will be coming to this location

Richard Heynes

I would have offered a better rating for service if it had not been for Rich. He was very abrupt and kept asking what we needed as if we were bothering him. Everyone else was pleasant. Sorry but if one is working in customer service, your patience and listening skills with the ability to explain is crucial. This is not speaking about what we were served but how we were served.

Ajlina

Hey everyone, check your order before you leave this Mission Viejo location drive thru. I ordered 6 chocolate iced cream filled and got 6 chocolate sprinkled. I was the only car in the drive thru. It was not busy inside either at 3:30 pm today. The person taking my order repeated it and had it right. I didn't understand the cashier muttering my order as I paid. I should have double checked. We don't like and won't eat what was given, so that's $15 that went into the trash cause I'm not driving round trip 8 miles to get my order corrected. Such a simple order during a slow time. How hard can it be? Especially when it's not even busy?! Get a grip and do better. The manager should void the transaction.

Del Mar Digital

At least Krispy Kreme was upfront about the cost of my usual half dozen, coming in at a whopping $16+. Let's redirect our doughnut dollars to local businesses championing real ingredients and offering extravagant amounts of sprinkles! Krispy Kreme, take note – our taste buds crave satisfaction, but our wallets crave fairness. The ball is in your court.