Lukass Christopher

This establishment opened just this week and considering that - they're doing very well. The service was great, cashier gave me exactly what I asked for and didn't try to upsell on anything. Place was super busy but everyone seemed to get their food quickly, there was a good mood in the air. Nice atmosphere. Parking might be tough for drivers as it's located in a high traffic tourism area but I'm sure you can use any of the nearby hotel or casino parking lots. As a local I'll keep supporting this place, I'm really hoping that it sticks around.

I’ve been waiting for this chain to come to Buffalo for quite some time. I used to visit the locations in Canada, and I went to several A&W’s across America, wherever I could find them, and usually when I was in an area with one. I enjoy the solo A&W’s more than the locations combined to another restaurant, like Long John Silver’s. The solo A&W’s have food that tastes much better than the combo locations, which share a fryer between restaurants (among other things). Common complaints of the combo locations from other guests include that the fries taste like fish. Eww… I considered A&W Cortland to be my favorite drive-in restaurant experience, but it’s so far away from me, and it’s in an area where there’s nothing else to do (besides an indoor waterpark being nearby there). So when I heard that A&W would be coming 30 minutes away from me, I was ecstatic! And on top of that, it’s a solo A&W, too! I tried it, and the food tastes pretty good. The floats also impressed me here. The floats are on the same level as Cortland’s floats. You NEED to try this root beer float. It’s unlike any float you’ve ever had. Unfortunately, there are three main downsides to this specific location. First being parking. Their parking lot is EXTREMELY small, and can only fit five or so cars. The other cars need to find street parking, which is pretty tough in this area of the Falls. The second is that this location is dine-in only. If you want to-go, you need to pick up a bag of food by walking inside the place. No drive-thru, and NO DRIVE-IN SECTION, like what Sonic has. Let alone like what A&W Cortland has. The third is a biggie. The prices for fast food are simply expensive and overinflated. It costs about 50 cents to make all of the ingredients for a single coney cheese dog. So why are they charging $12-$15 for a combo? Let alone all of the upcharges customers can incur for extra sauces, extra ingredients, upgrade from a normal drink to a float… I’m shocked to say that Red Top Hot Dogs in Hamburg may be cheaper than A&W Niagara Falls. That’s quite an accomplishment. Red Top is well known for wanting to charge you an arm, a leg, and a spare $100 bill to feed your group. I’m also shocked that no other review before me has mentioned this glaring issue with this location. Take a look at the prices in my pictures down below and prepare to have your jaw drop. I understand where they located is mostly a tourist trap, but come on, guys. You’re fast food. You’re near-equivalent to McDonald’s. Heck, you even have a Big Mac ripoff on your own menu, called the Papa Burger. This is especially frustrating, since I know that the same franchise owner also owns the A&W location in Cortland, and the prices are MUCH more reasonable at that location. (I still mourn the loss of the tastilicious fried Chubby Chicken at A&W Cortland, by the way. I went to this location on opening day and the owner himself told me that he needed to take it off the menu for menu simplification. 😔) Everyone should go here for a root beer float. Some people should go here to enjoy the tasty food. NO one should go here for a meal that they think they can reasonably afford.

Steven M

Great food! We stopped in while on our trip to Niagara Falls state park. Very convenient as it is located very close to the park and nearby Seneca Casino. Lobby was very clean and food was made to order. Service was a little slow for a burger place but at least the food was fresh. Small parking around back but is limited. We would definitely come again in the future

+4

Jason E

Food was good, reasonably priced for a meal for this area. Less than $15 for a meal, with fries and a refillable drink. Chicken was a little salty, but very crispy. Burgers was nice tasting and the fries well cooked. Would recommend for those on a budget and/or those with lots of mouths to feed. Service was excellent, and fries could be substituted with onion rings, which was also a nice touch.

Ed Vigezzi

Wow! Haven’t seen a A&W restaurant in forever, so I had to stop in and have lunch. Love that this restaurant has self ordering stations. Extremely easy to use and order came out perfectly. My lunch was brought to me by the cashier, whose customer service was exceptional. As I ate my lunch, I watched her interact with customers placing their orders and explaining the menu to them. Additionally, she did a great job interacting with the tables waiting for their food, since some appeared to be waiting for some time. She was engaging and just fantastic. I ordered the double cheeseburger combo with fries. Came as ordered and hit the spot. Fries were crispy and delicious. Topped it all off with a strawberry sundae. There goes my calorie count for the day! My only issue was I wished the dining area was cleaner, but perhaps I just hit it at the wrong time. Overall, good food with great customer service. Try it out.

+14

Kevin Sh

With the great experience of A&W Canada in mind, I stopped by an A&W in Niagara, NY for a quick bite. Unfortunately, it took a long time to receive my order, far out of order, and the food quality fell far short of what I’ve come to expect in Canada. The restaurant itself wasn’t well-maintained, with the tables in serious need of a good degreasing. The staff appeared overwhelmed and unhappy, which likely contributed to the overall disappointing experience.

Valerie Miller

Just had rootbeer floats, seemed to me like there was too much soda to the syrup ratio. He said it wa fine. Love the cheese curds.

Pat Lam

Service was good. No issue there. But this one thing I ordered, the 2 chicken sliders, is the most over salted, inedible chicken anything I’ve ordered at any fast food place. Yea crispy, but there was so much salt in it. It might as well have been a salt lick. 2 small sliders and I couldn’t even finish 1. And honestly, what kind of a sad bun is this? Just don’t even put it in a bun. Considering the price. Totally not worth $5 even as a combo.

The place was super filthy, when we walked in it was chill but it took about 5 minutes for someone to take our order then it took about 30 minutes to get our food. While we were waiting someone who must have been the manager came in cranked up the music in the restaurant to inappropriate levels talked to all the staff and left. The couple who was eating there left because of the music and a big group who came in after us left because of the wait to even get to order. Not a place I'd go back to.

Brittany Hall

Ok...we have an A&W near us back home & its completely different than this! The "coney" sauce is disgusting - tastes like the smell of cat food. The only good food was the sandwiches. Took 20 minutes to get our order & we are the only ones in the place. The guy taking our order is also the one cooking. Only 1 person working. They say the A&W is freshly made right here...except it comes out of a fountain machine. The guy taking our order couldn't understand (or speak) English at all.

Jen M

Beware.. this place made our family sick. This is not the good, old time restaurant it should be. The food was nasty and the root beer did not even taste like root beer. The cheese on the hot dog tasted similar to vomit. Yikes, wish I had saved my receipt to get a refund. Two adult meals and a kids meal was $40!!

Sarah Kabel

There was glass in my daughter’s root beer float because the frosty mug had a huge chip in the top! There was one person working and no one to complain to! I am so upset that my daughter ingested glass and that nobody seemed to care that worked there either!!!!!

Richard Tennant

The chicken we received kinda looked like the grilled chicken. I asked to make sure and they said it was the breaded chicken we ordered. It was really dry and just didn't taste like chicken or didn't look like what it did on the menu. Cheese curds were good though. Definitely not worth the price in my opinion but everything around Niagara Falls is marked up.