I placed an order a whole hour ahead of time just to ensure it would be 100% ready when I get off of work late night. I wait in an insanely slow line that only has a few cars just to finally get to the window, and the “system canceled the order so we never made it”. Ok. System canceled the order but it made sure to still take the dollars lol.

I stay in drive through two or three times to pickup my order several times. The behavior of employees are very badly and rudely. I'm a delivery driver and I picked up orders from most of restaurant in richmond. I can confidently say that this place has the worst service in Richmond.

Dennis Pantelejev

Unbearably long, 20 min. I also have to wait until they give me a glass for a drink.

Lactose M

They left their open sign on, on New Year’s Eve even tho they closed early that day. Ppl have been wrapped around the building all night js to realize they closed. We sat in line for half an hour before we found out.

Zalezagoon

They let you waste your time at the kioske (which functions normally until you go to pay) trying to place an order before telling you the internet is down and they can't take orders. They laugh at you behind your back about it as well.

Bailey

Do not order ahead here. Yesterday night I got stuck in the drive through line. It was at an absolute standstill and they locked the doors when people were going inside to ask about their orders. This happened about a month ago too. I thought it was a one-off but apparently not :/

Cory Butler

worst Taco Bell I've ever been to. I can drive three miles up broad street to the next Taco Bell and get my food faster than if I waited here. I believe the only good reviews are from the employees because it's the same thing every time I try to give this place a shot. Pathetic unfortunately :(

Phillip

Taco bell has become such a bad deal that they don't even give out complimentary water anymore. Penny penching while they charge $7 for a quesadilla. Just go anywhere else.

Mya The Marvelous

Lady rushed my order everytime I go and they never give me my entire order. One time it was even cold and tasted stale. Awful service and business. Will be calling corporate.

Cait Murray

this drive through takes minimum 20 minutes every single time you go. food is fine as taco bell goes. just don’t go

C A

About 6 pm. Entered. Nobody at the counter. Everybody busy preparing orders. Waited maybe 10 min. Nobody cared to take my order. Left. Found a Chipotle just down the road. They took and prepared my order right away.

Emad Malak

The worst treatment with the delivery worker, very slow and his disrespectful manner in the morning period that ends at 3 am. They are two women who deal in a horrible way and tell you that your order is with him for 5 minutes and you wait no less than 30 minutes.

Ronak Chavda

NO SAUCE! Like most of people, I like to eat at Taco Bell because of their sauce choices. This particular location don't have any sauces and they don't mention it until your order is handed over to you. If it matters then avoid coming this location.

B

“mexican pizza” not sure what this is but its not worth the $5 i paid. I dont expect much tbh , not sure why im even writing this review, its taco bell i guess i should expect to get shafted 50% of the time

Jacob Cole

Taco Bell... More like Taco boo...I went to this taco bell and everything was going fine, placed my order like normal. When I got to the window and paid I saw the Cashier had heard the wrong item and charged me wrong, I had it fixed with no issues. However, after resolving the issue and getting out of line I realized they had forgotten an item. So, naturally I went to get the $3 item. Once in the store the manager was talking to me, a cook in the back yelled "You better check the bag" to the manager. The manager then proceeds to unwrap and check all my burritos, as if I was lying about missing an item after already being there 10mins. I have never, ever had an employee stick their hands into my bag after I've received it, especially in times like these. I don't know if the mistake they made at the window contributed to this behavior, but I sure didn't like it. Anyways, I got my burrito and went on my way. Sadly, once I got home... The three "Spicy Potato Soft Tacos" were missing their chipotle sauce.... The only thing that makes them spicy, Now its just a "Soft potato taco" Very Disappointed in the service tonight. I have never had a restaurant mess up three times in the span of 20 mins, and put their hands into my bag. The one good outcome, was a coupon for 1 taco.... with a purchase....