Great fries and fast service. Kiosk makes ordering easy and Apple Pay kicks butt. The food came out correct and quickly. Staff was super nice and place read clean. Good stop for quick meal!

Great fries and fast service. Kiosk makes ordering easy and Apple Pay kicks butt. The food came out correct and quickly. staff was super nice and place read clean. Good stop for quick meal!

Great fries and fast service. Kiosk makes ordering easy and Apple Pay kicks butt. The food came out correct and quickly. Staff was super nice and place read clean. Good stop for quick meal!

I go here at least once a week it is so food I wouldn't recommend going on a week day at lunchtime because it is right next to Mccallum high school so it gets really busy but the food is amazing …

This McDonald's had some service hitches during a recent reconstruction.\n\nThere are a whole lot of bad reviews that they got during this time.\n\nWell - the reconstruction is over.\n\nThe North L…

It is a beautiful restaurant suitable for families and children, and the service is often excellent, but I would like the McDonald's chain of restaurants to provide meals that suit Muslims, as there are only very few types (only fish fillet meal) that suit Muslim law, for example, all kinds of pastries and sweets do not suit what Muslims eat it according to their law

pamela c

Newly decorated with no self-service soda fountain. Large seating area, but too many stools with no back support.

Steve Takata

It’s a McDonald’s. You know exactly what you’re going to get here. This one is newly renovated and clean, but I don’t like the fact that the soda machine is behind the counter now which is inconvenient.

+2

Alex Lai

It’s probably a 3.5 star McDonald’s. I used kiosk to order my meal and put a number for dining-in. I am comfortable to take my meal, but people in counter mentioned that they don’t know where I am. My number sign was put in front of the desk nearby. Other than this event, my experience was great.

Matthew Braunschweig

I know it's just a McDonald's, but not all are created the same. The food is consistently fresh, the staff polite and quick and the interior is modern and clean. The one improvement would be for their drink machines to dispense water. They will give you a water, but if you want a refill you have to go to the counter. Full disclosure, this is in a bit of avagrant party of town, so maybe they took out the water because of the homeless abiding it.

Check you bag before you leave! Odds are they forgot something. fries be piping hot almost every time though. Gotta give them that!

A number of items missing from the bags when we got back to the car. Screens show ads not order numbers so is very random, nobody clearing up so bins were overflowing and the floors littered Fries we're undercooked and literally cold, which is hard on a 38C day!

Dirty! The food was okay, nothing special – typical McDonald's. However, the cleanliness was absolutely unacceptable. No matter where you looked, everything was dirty – the restrooms, the counter, the dining area. There were visible layers of grime in some spots that looked like they hadn’t been cleaned in months. It was honestly disgusting and made the whole experience very unpleasant. Definitely not a place I’d want to eat at again.

I sometimes go for a drink and I would appreciate a plant based milk option for lattes. I went to a McDonalds in Vienna and there was the option and I would love to have it other places as well!

Very basic McDonalds restaurant with some staff half asleep. Got our order wrong, then didn’t communicate. A lot of flies in the restaurant (better to sit outside).

So, I was having lunch today in this McD, burger and 1 happy meal with a book i chose as a toy. I know it's a hi-season so kinda busy days for businesses in tourism spots. But I didn't see very long queue like normal McDs in many other countries. But... the waitress didn't check correctly my orders. I got only 1 coke from 2 I ordered. Back to the waitress and took some minutes to wait for another coke. And, instead of a book i wanted, they gave me another toy. So I went back to the same waitress and I asked that she has a book I ordered, and she said she has it. I waited some few mnts until she gave it to me. They didn't give a mango dessert from the pack of my happymeal. Kinda exhausted and too much effort to go back to the waiter again for the 3rd time for a mango.

TR Johnson

I would normally say that this is generally a great McDonald’s, even if they’re swamped, they’re decently fast. However, today, being a busy time, I saw a young man go up to the counter to order (normal right? Cause not everyone wants to use a kiosk..) and the manager went to ask him what order he was waiting for and he said that he wanted to order. She said “You can use the kiosk to do that.” And shooed him off. Now, I’ve been in various customer service jobs and that it not professional, even if you’re busy (it’s one person and I think he only ordered a drink anyway that he cannot get himself because there’s no customer fountains). To shoo him off? That’s not a way you should deal with ANYONE. Another manager there had been taking orders of those who came to the counter, you can too.

I would rate lower if I could. Spent 15 bucks, manager GASLIT me and swindled ANOTHER 15 bucks out of me before just telling me my order never happened.

I placed a mobile order at the McDonald's on 5516 N Lamar on Nov 28 at 4:52 PM, and they completely left out my Big Mac meal. Since the app doesn't offer a way to report missing items, I called the s…

There are many mcdonalds in austin this one to not go too trust me took a hour to get my food 80 highschool students in here

Nono Nono Nono down but not out is a puzzling a fresh cooked burger would be nice a creative take on frozen drinks

Nono Nono Nono down but not out is a puzzling a fresh cooked burger would be nice a creative take on frozen drinks

The staff is rude and inattentive. It takes forever to get your food even when it's really slow and they only allow online orders. There's no menu at the front. It looks like a little hole in the w…

Ordered a large fries in the drive through and was asked to pay $4.95. It seemed way high so I said I don't want the basket but the large fires. The woman said that's how much a large costs. I had …

This place is a jungle gym. Workers being all over the places and messing orders up. Customers coming in and ranting. We were missing an item from our order. The dining room was a mess. Our food to…

Made the mistake of going here when it was national cheeseburger day and they were swamped because of their fifty cent burgers. I ordered through the app and decided to do curbside pick up and it…

Ordered 4 burgers basket a fries and told me I couldn't get ranch and Buffalo, I could only get ONE sauce. Only ketchup is free I guess. Pathetic.

They mess up the order every time. \nThey always forget the sauce. And I ordered a diet coke and got a regular coke. The employees don't seem to care

The food is always missing I told them 3 times I order everytime mc crispy double, they give me big mac or mc crispy simple,I ordered a cakethey given me frozen up, i want water for a kid,they given me some lemonade,stuff missing from my order, maybe they are hungry also,maybe they don't have the time to eat, take a break and a snack but not from my order!!! The place?A disaster!!!!The floor is absolutely awful, food and remains everywhere. The staff don't take the clients with professionalism, they don't wear gloves and more. You would eat here? The last time when I come here, if you want to eat, go to another town you will make yourself an favour.

Food was missing, help was poor trying to get all we ordererd. Sadly the worst McDonald's ever experienced... better luck next time for me I hope

I ordered a fish burger with the last money i had and ordered Delux big fries! Instead my burger came with no fish inside 2 slices of bread! What kind of humans do you employ! This is such a disgrace and my Delix fries never came i got small normal fries instead! Horrible people and service p

Service was little slow seems disorganized! Food is well it’s Donalds what can a say. The view of the beach is nice 😊 my wife also found a big chunk of a plastic bag in her salad. Come on quality control. They did replace it!

This is the dirtiest place I’ve ever been in. I don’t think that policy of McDonalds allow its restaurants to be in such a mess. They don’t have “hidroalcoholic gel” and any COVID-19 restrictions. Only gloves and I don’t know what they are for. Very disappointed. We ordered ice cream with nuts and they didn’t put them. In the happy meal they forgot to put juice.

20 minutes waiting for this cold fries and warm frappe

Ordered large cappuccinos, they were disgusting, sorry to say. Went back, staff told me they replaced the coffeemaker machine recently, taste was abhorrently bad, even with a double shot of espresso, it's was still not drinkable.Good luck with that...! Never again. Oh, did I mention that the price charged was higher (+25 cents) then billboard proclaimed it was? Fire the management, assisting staff was excellent!

Less than a 1 star review is impossible. — Disappointing Experience Despite Good Coffee Positives first: the coffee here is genuinely good, and the ice creams are just as you’d hope. Unfortunately, that’s where the positives end. Waiting times are wildly inconsistent — sometimes quick, sometimes painfully long — and it doesn’t seem to depend on how busy the place is. The staff, mostly Gen Z, give off the vacant “stare right through you” look, and the customer service is poor. Around half the electronic ordering machines are usually out of order or have no paper for receipts. Orders frequently arrive with missing items or food that looks poorly cooked and nothing like the glossy images on the digital boards. Cleanliness is a major issue. Previous reviews mention the poor hygiene, and they’re right: uncleared tables, filthy floors, overflowing bins, and toilets that feel like a health hazard. The layout is also a mess — entrance, waiting area, order collection point, and self-service machines are all crammed into the same space, so you have to battle through the crowd just to get in. I used to pop in just for coffee and ice cream, but after my last visit — 35 minutes’ wait at a non-busy time, plus more of the same customer service issues — I’ve decided to go elsewhere. I can already imagine the standard reply: “Thank you for your feedback, it will help us improve.” Well, there’s a lot of improvement needed before I’ll be back.

Hello, how are you doing ? We got refused at 1h40 at this macdobald. We cant accept that, its like take a fish and get it back in the sea, so just fired nathalia and good bye.

The worst McDonald's experience I have ever had. The food was overcooked and therefore inedible. The 'restaurant' was also not very clean. Would definitely not recommend

Food tastes like geNOc!de

Terrible!!! I ordered from the machine and paid at 18:26 (It say's on the receipt) I went to the empty counter to collect my order, I was order 011, the screen was saying order 096 was ready, the restaurant was empty.... Staff were visible in the background, one girl came back from her cigarette break, one scruffy guy looked to be preparing food, and a tall guy and another girl were also luring around, no one said anything to me, no one acknowledged I was waiting..... A burger for order 012 arrived and sat on the tray in front of me getting cold. by 18:36 no-one had appeared to be doing anything, I ask a girl if my order had gone through okay, she shrugged her shoulders. Another girl slowly moved around and looked very surprised that I wanted to know where my order was.... Finally at 18:42 my simple order of a cheeseburger, small fries and a drink arrived. At this time order 012 came to ask where her food was, I told her it had been there 10 minutes and was probably cold. I questioned why my order took so long, and was told the chips needed to heat up. I went and sat at a table, ate a chip, and it was barely warm! I went back and complained, they all looked surprised again and the tall (I think manager man) prepared me some more chips, I suggested that they read the questions for the survey that is mentioned on the receipt as they may learn something from it. McDonalds in Figueres near Decathlon is definitely a better choice if you really want a McDonalds

Imre Jozsef

Well first no one spean english ... welcome to usa ... Food was horrible as always ... duplicate chagre on my card always ... ice need a better job in Austin...

D. Nard

We waited outside to place a takeout order, but no one answered. It wasn't busy. The service was very unfriendly. I do not recommend it.

kenjidmtkcd

Horrible customer service. On 12/25, the mobile app was taking orders at 8-9pm, but when we arrived there was a huge line. The lights were on, but nobody was inside. We decided to pick it up from the counter instead, assuming it was just really busy, but when me and another woman went to the front door it was locked. The lights were on, so again, we were confused. I drove around to realize there were absolutely no workers in the building, yet the fact that the lights were on was giving people false hope that it was open. It also said the store was open on the app. By then, I couldn't refund my mobile order so we just decided to leave. I had to personally signal to the car at the front of the line that there was nobody there before everyone started leaving. It's been days since then, and my mother still hasn't received a refund. She called the store yesterday and they told her to call the next day and talk to a manager, so she did. Today, she tried to explain to the manager what happened and was asking for a refund, but then she just started yelling at her saying they were closed. We were aware of that, thats why we didn't get food🙄 She kept cutting her off saying that she was probably calling the wrong store because they were closed, so we confirmed it was indeed this store. She insisted we come to the store and show her ourselves, but we don't live in Austin. We're definitely not going back that way after that experience. So finally she said to wait a few days for the bank to drop the charge and hung up. The manager was so disrespectful and she did not have to handle it the way she did. She made us feel crazy because of something MULTIPLE people experienced on the same night. She toild us that it wasn't her problem there was a big line because "we were closed." She couldn't be any more wrong, because it absolutely is your problem. You and whoever was at the store that day decided to be careless and leave the lights on, which caused multiple people to believe you were open during the night. It's ridiculous, the lack of sympathy for the situation is so unprofessional. I saw a literal father and his son try to walk in because they thought it was open, but they couldn't because everything was locked. Do you know how many Christmas' you probably ruined that night? A lot, all because your workers left the lights on. It's ridiculous.

amackrell

Restaurant was receiving orders on 12/25 through app but was closed on arrival and app charged my card anyway. Clear cut fraud. Was told I needed to ask for a refund at the restaurant. What a clown show. Do not use. Other chains are not dishonest.

Keaton Ley

Whoever worked on Christmas Eve from 9-11pm was not taking orders and locked the doors. Completely ignoring calls and everyone at drive thru. We ordered online too we just got scammed

Nolan Davis

They removed my comment after 2 days . I ordered threw the mobile app they made me wait 30 min curbside when I went in they said mobile ording was down . I showed my receipt asked if i could get my food or refund they told me that is not there problem 48hrs later they processed the 12 dollars from my bank. The owner reponded very fast with a link to a page that doesnt exist. Ive sent multiple emails to mcdonalds feedback not getting a responce this seems this will be the hardest 12 bucks ever taken trying to recover this is ridiculous . Customer service doest exist in this location and to the owner i have coppied this and I will repost for every time you delete it i will do it every day for multiple years until i get returned what was stolen from me , also I will escilate this.

Wes B

Nobody at McDonald’s speaks English messed my order when they finally gave it to me. The burger was dripping grease the container did my Burger King. It was full of grease leaked all over my shirt no straw, no napkins. Manager was rude as I was checking to make sure my order was correct.

Ernesto Enmanuel

We wait 45 min just for two smalls coffee ☕️ that’s not good come on why McDonalds ill never coming back to this nasty 🤢 🤮 location

+27