Christopher Mew

I mean, it's McDonald's. Quick and moderately delicious, but you're not winning any body building championships with this in your diet. Coffe is good, though, and if you have the app you can get a $1 coffee and $2 breakfast sandwich every day, which is a pretty good deal.

Noah Henderson

As a person who has worked in food service for years, I never really leave negative reviews. I know that they only contribute to the exploitation of the workers by huge and harmful corporations. However, as a Door Dasher, I need to protect myself and my stats. This AM, I accepted a Dash order to pick up at this location. I went in and informed a worker which DD order I was waiting on. They said it needed hashbrowns and would be done shortly. I waited patiently as they were in the middle of a breakfast rush and I know exactly how that is. I started to think it was a long time to wait for one hashbrown. The time came for me to able to drop the order without it affecting my stats, but I kept waiting. At one point, I saw the worker I originally spoke with pick up my DD order (I assumed to hand it to me) but his manager said something to him and he put it down. I finally received the order and the manager (said her tablet showed I'd been waiting 10 minutes and) asked me where I'd been waiting. I said, "Right here at the counter." I thought, no big deal, I just got overlooked from the rush. Well, I deliver the order and get confronted by the customer. Apparently, the manager had called her and told her that I was late to pickup so it might be cold. After politely waiting for the order for 10 minutes instead of cancelling, it was disappointing to me that the manager knew full well she had called the customer when interacting with me and didn't apologize at all. I understand it was just a mistake, but I am in an extremely financially stressful time rn. I need my stats to accurately reflect the care I put into each and every order. I'm not in a good place to get confronted by customers that got told something that wasn't even true. I understand that certain dashers cause harm to those working in restaurants and she was probably just covering herself. I just need her to know that I'm not her enemy and never deserved to be treated like that after so kindly waiting while her store was getting through a rush.

Gregers Wacher Hansen

Friendly staff. Nice and clean restaurant. Ordering was easy on one of their many self serve kiosks. Food was delivered quickly at table. Just wanted a light meal / snack. Sandwich and fries tasted good and was hot. Free Wi-Fi appeared slow.

+10

To be fair I am NOT a huge fan of McDonald's. This location did me right during my recent stay in Santa Fe however.\n\nMy parents were staying at the assisted living facility across the street, where…

I was in town for personal reasons and wanted to grab a quick lunch. The parking lot was full, but when I walked in, only a couple of tables were being used. The food was as good as usual, and the …

I was in town for personal reasons and wanted to grab a quick lunch. The parking lot was full, but when I walked in, only a couple of tables were being used. The food was as good as usual, and the …

Kristina Moore

Food was cold and I couldn't take the fries back inside that part was closed and there was a line and I only had 30 minutes lunch

Jestin Coriz

Good place to go to during the day. Don't expect anything good late at night. They served me old nuggets that were hard like being in a warmer longer than they were supposed to (kinda know use to work at a franchise) also didnt read the ticket gave us the completely wrong sauce. Lady at the window also visibly irritated when asked for extra sauce.

McDonald's had a special so we hit it for a quick bite. You must ask staff for napkins, utensils or a cup of water. Nothing is left on the table for a help yourself. I suppose that is smart given t…

McDonald's had a special so we hit it for a quick bite. You must ask staff for napkins, utensils or a cup of water. Nothing is left on the table for a help yourself. I suppose that is smart given t…

Karen Buterbaugh

Half of requested items were left off. By the time we got them, the food was cold. We were literally ignored at counter. A staff member was interviewing for positions. Drive through was not busy. The clerk acted like she was annoyed by our request. Santa Fe's McDonald's prices are higher, give higher level customer service.

Armendariz D

All McDonald's serve the same thing, but what wins and keeps loyal customers is customer service. Upon arrival, a young man asked me if he could take my order, I told him what I wanted and he told me to proceed to the window, I told him that I had not finished ordering yet and he replied that if Iwanted to make another order I told him that everything was in the same order. Arriving at the window was a young woman who repeated the order of just one sandwich, I told her that I had ordered something else. At this point her attitude was a little defensive, I asked her who was the guy who took my order and she said she didn't know, I paid and she gave me the change without saying anything else; thank you, good day, nothing! Arriving at the second window, the woman there also had no uniform, name tag, nothing to help me identify her. She gave me part of the order and told me to park further in front. After five minutes, a guy came out and gave me the order and that was all, not another word. Unfortunately, none of them had a name or a uniform to identify that they work there. As you can see in the photo, that's how they gave me my sandwich, I didn't want to go back fearing that they would do something to my food but I ended up throwing it away and I only had the coffee which I ALWAYS order 3 splendas and 7 cream and he understood 3 and 3.🤷🏻‍♀️ The visit to this McDonald's was my worst one because of the terrible service and attitude they have to help. Customer service should be top of the list even when working under pressure. I try to do surveys and reviews understanding their environment and current work situation to somehow understand their attitude or performance, but this time I couldn't find a justification for their attitude and lack of customer service. And most important, they're dress without a single thing that tells me they work there. No name tag, no logo apparel.

waited 30 minutes for a ice cream cone. super packed only 2 workers.

waited 30 minutes for a ice cream cone. super packed only 2 workers.

Slowest place ever. Ordered simple meal took forever smh. A coffee and a breakfast sandwhich shouldnt take that long to prepare

This place sucks the biggest balls I've ever tasted This place almost made me turn gay it tasted so bad and there wasn't a single table that was clean my balls are cleaner than there tables

Worst experience ever. Trash service. Go to any other Golden Arches. I usually expect a basic standard of service but this is (profanity removed)ing absurd.

Shane Martinez

HORRIBLE SERVICE. KID AT DRIVE UP WINDOW COULD NOT GET OFF HER PHONE WHILE HANDING MY ORDER TO ME. PHONE IN ONE HAND AND NEARLY TOSSING MY ORDER AT ME. NOT A WORD SAID . NO HELLO NO THANK YOU... AVOID THIS LOCATION

Jonathan Paczolt

McChrispy deluxe was dry but half edible, the second sandwich i got was a McChrispy original, the chicken was about 1/3 of the regular size. Asked for my money back on the second sandwich only. I got cust at by a little boy with tattoos. Saying I "don't want to mess with him or even go outside". I guess I should have been scared. I left and am still waiting on my money back

Santi Rivera

I had one of the most frustrating fast-food experiences of my life at this McDonald’s on Pacheco Street. They completely messed up my order, and I ended up waiting over 20 minutes for a single cheeseburger and a small french fry. For fast food, that’s ridiculous. When I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy. On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all. I won’t be returning. This location seriously needs better leadership and customer service

Noah Martinez

That little girl in the 2nd window needs to be fired, I am never going back she slammed the window in my face when I asked for ketchup after she gave me 1 ketchup packet. I called to complain and the managers knew who I was talking about instantly but they all sound like kids on the phone. Make sense..

Julie Anaya

Every single time we go there in the evening and order $30-$40 dollars worth of food it’s consistently cold. Fries are old and chicken nuggets seem like they have been sitting there all night. When we are paying that much for simple food it’s should be fresh and hot!! Very disappointing when we have supported them for years.

Dwight

Bad customer service. I ordered a bacon McGriddle with a hash brown. When I received my food, I could tell the hash brown was not freshly made and had been sitting under the warmer for a while. I like my hash browns fresh and I was willing to wait for them to fry me another. When I asked the cashier he asked his manager (a lady with long black hair) and she said, "No we are not making any more hash browns today." This was at 9:30am. If I'm not mistaken breakfast doesn't end until 10:30am so the hash browns they made are going to sit there for another hour? Either way if the paying customer wants a fresh hash brown and is willing to wait then you should make it. Also, they wouldn't give me water. There is no water dispenser on the fountain drinks and when I asked another employee they said that they didn't have any in the back either.