Oakberry Açai

I came in a few days ago for the first time and ordered the crunchy bowl, which was delicious! The tall young man with lovely eyes that helped me was very sweet and hospitable. Kudos to him for the great customer service!

I got a smoothie, and it was delicious as always. The employee at the front, Leslie, was such a sweetheart and provided excellent service. She is genuinely a kind soul, and if you have an employee of the month reward, she definitely deserves it! I recommend going here, 100%.

The only acai place I've found that you can get passion fruit with the seeds . 10 stars. Worth every penny and so good and refreshing. A Bowl is way better value than the smoothie because everything is left in tact and not all blended together. Unlimited toppings. Great variety of healthy ,high quality ( not junky candy toppings like gummy bears chocolate chips fake mochi) . I love this chain and not sure why it does not get more love!!

Oakberry Açaí in Bern is a commendable option for those seeking healthy food. With a commitment to 100% organic ingredients, the establishment maintains a pleasing level of cleanliness. Additionally, the staff provides prompt and attentive service. I've recently developed a fondness for their double-layer smoothie, which is quite enjoyable.

This location feels like a mini food court in a mall as there are other places next to this indoor. I love that atmosphere! Ordering is done on a kiosk but there's someone there to help you if you need it. There's plenty of open seating inside and out. Free parking is in the back. All the fresh fruit is cut there when you order. I come here and order online all the time.

M Rawlings

This location feels like a mini food court in a mall as there are other places next to this indoor. I love that atmosphere! Ordering is done on a kiosk but there's someone there to help you if you need it. There's plenty of open seating inside and out. Free parking is in the back. All the fresh fruit is cut there when you order. I come here and order online all the time.

Katherine Mason

I came in a few days ago for the first time and ordered the crunchy bowl, which was delicious! The tall young man with lovely eyes that helped me was very sweet and hospitable. Kudos to him for the great customer service!

Miyako Igari

The only acai place I've found that you can get passion fruit with the seeds . 10 stars. Worth every penny and so good and refreshing. A Bowl is way better value than the smoothie because everything is left in tact and not all blended together. Unlimited toppings. Great variety of healthy ,high quality ( not junky candy toppings like gummy bears chocolate chips fake mochi) . I love this chain and not sure why it does not get more love!!

Despina Dikova

Oakberry Açaí in Bern is a commendable option for those seeking healthy food. With a commitment to 100% organic ingredients, the establishment maintains a pleasing level of cleanliness. Additionally, the staff provides prompt and attentive service. I've recently developed a fondness for their double-layer smoothie, which is quite enjoyable.

Natasha Koneru

I got a smoothie, and it was delicious as always. The employee at the front, Leslie, was such a sweetheart and provided excellent service. She is genuinely a kind soul, and if you have an employee of the month reward, she definitely deserves it! I recommend going here, 100%.

Placed my order online and picked up in store, it was so easy and seamless. Customer service upon pick up was subpar, with one single employee sitting down and pointing to my drink for pick up.

Amanda Aguirre

Placed my order online and picked up in store, it was so easy and seamless. Customer service upon pick up was subpar, with one single employee sitting down and pointing to my drink for pick up.

I absolutely love the acai bowls & smoothies here & have been coming quite often as of recently, but I had a very discouraging experience today. While my bowl & smoothie were being made, a female staff member was talking to a male staff member saying “Theres so many calories in these bowls. Like this has 1000 calories right here. I’m going to have to start discouraging people like… are you sure really want to eat this?” She just kept going on & on saying things like that & it genuinely did feel so disgusting to me to be in an environment where what I’m about to eat is being spoken about that way. If you’re worried about your calories, you don’t have to eat it— but don’t make customers feel bad about ordering here. I thankfully don’t have an eating disorder or anything of the sort, but hearing that genuinely could’ve been day ruining for someone. Please be mindful of who your words could be effecting.

I am a LOYAL Oakberry customer and love the açaí, but after my last visit will not be returning. I asked for a build your own bowl, listed off the toppings I wanted, and paid. The guy working handed me the first bowl with almonds in it— which I know I didn’t order, because I am allergic— so I kindly asked him to remake it, after apologizing profusely for the inconvenience. Second time around, he made it and I walk out and there is no granola or chia pudding— both of which I asked for and saw printed on my order ticket. I am bummed by the service at this location and disappointed in paying $18+tip for a bowl that wasn’t what I wanted or ordered.

Wow. I really expected better. Pretty much simultaneously the worst, smallest and priciest acai I've had. Probably for people that haven't had acai bowls before and don't know any better.

Sean Herbert

Wow. I really expected better. Pretty much simultaneously the worst, smallest and priciest acai I've had. Probably for people that haven't had acai bowls before and don't know any better.

Maggie Kimbro

I am a LOYAL Oakberry customer and love the açaí, but after my last visit will not be returning. I asked for a build your own bowl, listed off the toppings I wanted, and paid. The guy working handed me the first bowl with almonds in it— which I know I didn’t order, because I am allergic— so I kindly asked him to remake it, after apologizing profusely for the inconvenience. Second time around, he made it and I walk out and there is no granola or chia pudding— both of which I asked for and saw printed on my order ticket. I am bummed by the service at this location and disappointed in paying $18+tip for a bowl that wasn’t what I wanted or ordered.

Hi, I just found a rock or some hard piece inside my açaí bowl. At first I thought it was a cacao nib, but it definitely wasn’t — it was solid and not chewable at all. That’s completely unacceptable — I could’ve chipped a tooth. I’m really disappointed because I expected better quality control. I have a photo of it if you want to see, but this honestly needs to be addressed.

Never at the register to order ? Also they always seem like you are bothering them when you order. Other locations seems to be much better!

Iciar Del Camino

Hi, I just found a rock or some hard piece inside my açaí bowl. At first I thought it was a cacao nib, but it definitely wasn’t — it was solid and not chewable at all. That’s completely unacceptable — I could’ve chipped a tooth. I’m really disappointed because I expected better quality control. I have a photo of it if you want to see, but this honestly needs to be addressed.

Sara McGinnis

Never at the register to order ? Also they always seem like you are bothering them when you order. Other locations seems to be much better!

Service wasn’t great… had no help or direction as a first timer on how it all worked and not really even a smile. Beside that, the açaí bowl cup thing doesn’t make sense to me… if you order protein as an add in they literally just dry scoop it into the cup as a layer…. So that you have powder in the cup and can’t really stir it in with the fruit on top. Do not recommend.

I had an Asai smoothie with protein powder layered in and not mixed. I had to stir it in myself for some reason. It made no sense that it made the smoothie taste like chalk.

I’ve been here two times hoping I would have a better experience- the workers were extremely rude and go extremely slowly. When walking up to order, they took over 10 minutes to help me & nobody was there before me. I pulled out a whole string of hair from my order also.

I am only taking the time to write this review because this is the second time I’m extremely disappointed with the customer service of one specific attendant. During my first encounter with this employee, I felt extremely uncomfortable with their cold and rude demeanor. And once my order was done, they just placed it on the tray and turned away. I even said thank you and they never turned back to acknowledge me. During that visit, I thought maybe they are having a bad day and didn’t think further about this unfriendly treatment. Today was my second encounter with this employee, and the same pattern repeated itself. I would love the management to have a conversation with this individual and make sure they value their job and know the importance of customer service .

Erica K

They don’t serve the “bowls” in bowls, they serve them in cups which just spill everywhere. They are also very stingy with the toppings. A disappointing mess.

CynicalZealot

I had an Asai smoothie with protein powder layered in and not mixed. I had to stir it in myself for some reason. It made no sense that it made the smoothie taste like chalk.

Rachel Philip

I’ve been here two times hoping I would have a better experience- the workers were extremely rude and go extremely slowly. When walking up to order, they took over 10 minutes to help me & nobody was there before me. I pulled out a whole string of hair from my order also.

Tay Ballinger

Service wasn’t great… had no help or direction as a first timer on how it all worked and not really even a smile. Beside that, the açaí bowl cup thing doesn’t make sense to me… if you order protein as an add in they literally just dry scoop it into the cup as a layer…. So that you have powder in the cup and can’t really stir it in with the fruit on top. Do not recommend.

Nicholas Beter

I rarely write reviews but this experience needed one. The menu and ordering experience is irrational. I ordered the tropical smoothie and asked to add whey protein. The woman at the register said “this is impossible” I said I’m happy to pay for the additional of whey protein and she said no. All she requested is that I can order the protein smoothie or make my own and get up to 3 toppings. This is where it gets nuts. With a smoothie, I’m only allotted 3 toppings and I can’t pay for any additional or add them. However, for the bowl, it is UNLIMITED toppings for no additional charge. That makes little to no sense to me. Choose one or the other. I would love for oakberry to write a response explaining the rationale for this. If it has anything to do with texture, that doesn’t cut it since it’s already soupy and could use more ingredients to add thickness.