The gentleman at this location went out of his way to help me. I have several handicaps and did not find up to going into the location but wanted to place an order. I had a coupon which would not allow me to do an online or app order for a curbside pickup. So, he graciously took my order over the phone the came out to get my credit card. Then he brought the food out as a curbside pick-up. Those extra steps he took really made a big difference to me and I appreciate it greatly! That's really good customer service!!!

I need them to reopen more locations

Had been a while since the store near us had closed. Was a nice experience. Everything was hot and fresh the day I went

There was an issue with the food delivery and the manager went above and beyond to rectify the situation. Thank you for excellence in customer service! We will continue to visit this location. Happy New Year!

Israeli a good place love the food. It's always a quick service and the price is a reasonable. Do you ever get a chance stop by a Boston market the food is very good.

Cranberry sauce is the best I've ever had!

Pot pie was delicious and packed with chicken and vegetables.

Food is freaking amazing at this location. Well cooked and delicious. Been here two nights in row, tomorrow maybe three? And i haven't had an issue, has it been packed when i went? Sure. Did the employees act mean or with attitudes like some of the feedback says? Not at all. But if you switch up this and change that well can cause a little issue to the employee because it's hard to remember what you switched and changed. They're trying to their best to meet your standard of food so you can have a joyous experience. Just keep in mind the situation we are going through right now, every where you go it may be short staffed because nobody wants to work. Be kind to those who actually show up to work. We are all human and we are all going through something. I have no complaints about this establishment or it's employees. More than likely, I'll be there tomorrow night. Keep up the good work.

I only go for the Chicken Caesar salads...they are awesome! This location is 24 hours and that alone is amazing. The young & older ladies that work in there are very nice and attentive! I appreciate that. Thank you!

I Love this place its super clean. VERY FAST and easy to get family meals.

Alyssa DeMarzo

Jason the catering manager was such an amazing help! I ordered food for an event on the wrong day and he was able to put everything together for us in less then 2 hours. I can't thank him enough for the gratitude he showed me and how quickly he worked to make our event great!

Natalie Walters

I love myself some Boston market Food portion was good food was fresh Service was mid I couldn’t understand the person who was dishing out my food he talked so low Atmosphere was very clean

Prof Tamara Oakman

It was actually pretty good. The veggies were a little old, but the staff was great. They have wonderful customer service there.

Love the food, service is usually good so don't let the line deter you... My only tips are take advantage of the deals n coupons cause it can get a little pricey depending on how many mouths you have to feed and if your eating in, don't tell em... The to go portions are substantially bigger for some reason.... ;) 👍 👌 👌

The food was good but the cornbread was horrible. It was flat and chewy but it's usually good. And they did not have sweet potato casserole, which is my favorite.

I ordered food with curbside pickup. After waiting about 15 minutes in my car nobody came out with my food so I went in to pick it up. Once inside I waited another 15 minutes for my food because it wasn’t made yet. Other than the wait (which happens every time I order pick up from this location) the food was delicious. I love the new menu. The southwest chicken blt on ciabatta is to die for!

The cashiers were very friendly and patient with me, it was my first time being there. I had the spicy chicken and creamed spinach....it was delicious. They give you a coupon with buy one get one for your next visit.

The food was good and service was superb. We did not wait long at all despite there were many in line. The chicken was juicy, much edible falling off the folk. Staff very polite to say the least.

Food was great good spot to get a quick bite to eat don't have to go home and cook. I order quarter white meat with mashed potatoes and gravy, mixed vegetables, and small order of sweet potato. It was delicious!

In general this location is pretty consistent with its food. Once in a great while I will get dry chicken, but that is the exception to the rule. The only other minor compliant that I have with this location is that it can get crowded at times. Aside from, that I would recommend going to this location.

The girls were so friendly!!! ❤️❤️❤️❤️❤️ That sweet potato casserole was NASTY though y'all 😩😩😩😩😩 food was very average but at least it was nearby healthy option.

Sweet potatoes taste like baby food everything else is dynamite

This was my 1st time ever making a purchase from Boston Market. The staff were very polite and prompt at serving customers. I feel the hot food was to my satisfaction. I do however feel, that the cornbread taste and texture needs enhancing. Didn't care for it. I was pleasantly surprised to be given an admirable coupon which I plan to use in the near future.

Service was ok, I did pickup with the 10% off which was good. I ordered the family meal with ribs & chicken and 4 large sides. Everything was good but ribs are a bit mediocre!! My pick up time was 4:06 pm, I still had to wait an additional 20 minutes. And I didnt like that I paid the extra .70 cent for my large side of creamed spinach and the container wasn't all the way filled but all other sides was filled to the top. Don't charge the extra money if your not going to give the full amount.

David Moore

At least twice a week. I will drive across the bridge from New Jersey to this Boston market in Philadelphia. It is the closest location to me since they have closed down all locations in New Jersey. It's worth the trip each time for the food and the service. I am a quarter white platter guy and I never leave disappointed. The portions are fair and good and usually the food is pretty fresh. Still the best rotisserie chicken. I enjoy. No disrespect to anybody else.

The chicken was not what I have had. It was small, too dark and small. Mas and cheese was pretty dry and the mash was sour.

Empty, clean bathroom, friendly guy who served me. It did take a minute for somebody to assist me; the other people walked around without at least saying, "Someone will be there to assist you." The cashier could use some customer service skills lol

Ordered the Chicken & Rib Family Meal. Food was good but extra cornbread ordered was not given. Make sure you check the bag for all items before returning home.

The Boston Market on Stenton Ave. doesn't accept gift cards. There app hasn't worked for over a year and their website and app still list closed stores. Is bankruptcy in it's future?

I enjoy Boston Market Foods exspecially since they started the Prime Rib so delightful and delicious to bite into. I think they should stop serving the broccoli with bacon it's hard and can't bite into it nor d.o it taste good everything else Just Delicious

Honestly, not a bad place. But things have been slowing down from this place. Not only did they get my order wrong twice, but there were just a bunch of inconveniences for the last two times I've visited this establishment. The employees seem like they kinda want to cut your throat like they cut their chicken, as well. Other than that, the food was okay, if you're okay with waiting in line for about 15 - 20 minutes.

Upon entering this facility I could tell by the smell that it is not cleaned daily. The floor did not have a mopped today look or smell. The glass on the door was very dirty. That is a dealbreaker for me. The sanitizing station was empty and if there were any sanitizer in there it would have to be pumped manually. Dealbreaker. Such a shame because the food is good and the staff though young were very courteous.

Service was good. The staff was professional and nice. The food, was cold and under seasoned even for Boston Market. We ate our meal there so it's not like we had to Drive home or anything. Food just came out cold very disappointed but I give three stars because of the staff

The food was good but the portions seem like there getting smaller, plus now they add 25cent for each red label vegetable. Ain't that a kick!!! I didn't know that until I look at the bill.

This place went down horribly!! Customer service is mediocre but the food hasn’t taste fresh for atleast my last 5 visits so I try not to visit!

Food is great and employees are friendly. Perhaps it's too popular! I was there at 8:45pm on a Monday, and the supply of warm food wasn't enough to meet the demand. Several of us were backed up at the cashier's counter waiting for various sides to be replenished. They might consider making bigger batches, or having more on deck, ready to go during that time.

neique mcfadden

Order a half order ed rotisserie chicken mac and cheese and yams without the marshmallows rotisserie didn't have no seasoning on it yam was pretty ok Mac also need a Lil seasoning

Kevin Felton

It was glad to see a Boston Market in Philadelphia since we no longer have them in my local area. The chicken was overcooked and dry. The mashed potatoes were consistent and the creamed spinach was the star of the show. Unfortunately, their prices have gotten out of control. It turned out to be a very expensive lunch for two.

Oluwafemi Mora

This is the location that I usually go. Customer service is good. It wasn't too busy at lunch time, which surprised me. I decided to order the nuggets with broccoli 🥦 with the signature sauce. What can I say, good flavor on the chicken, it was a breast cut in chunks, at least was juicy, the sauce tasted like mayonnaise with ketchup with some vinegar, not the best. Portion wise is very small. If you have a big appetite do not order this.

This place looks horrible, Boston market has fallen off 🥺the portions are much smaller than before. The food doesn't have the same fresh look & taste. Inside & out the building looks dirty

Lately this location has drop in food taste the cream spinach is not the same the sweet potatoes is missing ingredients it’s a chame was my to go to location

We were there @ 5 pm on a weekday. The serving staff who spoon your fd onto the plate are very slow. In fact so slow to the point it was line of 3 customers standing behind us before our 3 meals were preped & sent to the Cashier Guy who stood a matter of 4 to 5 feet away from them. Wouldn't reccomend this place. We were in a hurry 4 dinner and this place was the closeest. We like the 1 in Willow Grove, PA best.

I ordered online and was told 30 minutes well it took 1hr I also ordered a chicken bowl with mashed potatoes, gravy and corn i got a chicken bowl with spinach no corn or gravy. I called and they said next time I come they would give me a side of corn.Won't be going back again

I am giving this location 2 stars the worst delivery I ever had in my life!!! Not the experience but I placed an order for 2 meals expected for the mash to have the gravy as said and expected for my quaterleg to be a bit bigger; my boyfriend sweet potatoes did not have what it usually does; not worth the price at all if that was the case I would have walked to McDonald’s overall it wasn’t that bad the food was warm but not the mash the mash was kind of clumped I rather do walk ins at aramingo I will not order from grub hub anymore at this location

Be advised don't go after 9 pm all the f up attitudes come out, you can't get sauces for meat, you can't get certain items. The main reason I am writing a two star rating, first night I go in I use cash the young lady behind the counter takes my money and gives me the dollar bills back but keeps my change I said I want my change WERE DON'T HAVE CHANGE red shirt comes over gets my change out of register throws it on the counter says next time you have to use card or exact change, second night I go in same thing happens, this night I go in this time i take less change I said I don't have exact change they tell me I can't have my food. BOSTON MARKET IS A RIP OFF THEY KEEP ALL THE CHANGE AND SWEAR THEY DON'T HAVE ANY TO GIVE OUT. IT'S STEALING POINT BLANK

If you have ABSOLUTELY NUTTIN' else to eat and/or no other options, come eat this plastic food before you go meet Your Maker. You'd be better off going to WAWA right across the street!

I understand that mistakes happen, and I'm pretty chill about that but every single time I order out it's wrong. They keep messing up the 1/2 Chicken and 1/2 Dark and the sides as well. It used be once in a while now it's every time

Sergio Nusca

Almost Everytime I order, my food isn't cooked fully. It then arrives late. Sk uncooked and cold is a trip to the ER right?

Tee Woo

Do not buy the chicken and meatloaf combo. The chicken was good but the meatloaf was old. When I called and spoke with the manager she just wanted to gaslight. Arrogant and didn't care about my concern for the nasty meatloaf. DO NOT BUY MEATLOAF FROM BOSTON MARKET.

Kristie

We ordered Thanksgiving dinner and it wasn’t ready for pick up when we got there. They were very confused. The staff was when we ordered it on Monday and we picked it up last night at the time that we were supposed to pick it up. The restaurant looks like a mess And it’s very dirty. Will be the last time we come down there to buy food off them plus it’s very unorganized. And it was rip off too because you didn’t get a lot of food for what we paid for for Thanksgiving. Yeah I had to go buy something different.

24 hours? Lol no way went inside asked for mash potatoes the girl said I’ll go check she ask the cook and he replied No mash but yet the other worker is in the phone taking orders lol all I saw was only a few dry red potatoes at the front. They look like they didn’t want to serve smh 🤦🏻‍♀️ 24 hours Boston Market! Well it’s horrible service! Need a new manager to be there at NIGHT FOR THE 24 hour service! Never again lucky WAWA NEXT DOOR YUMMY!

I love boston market, there’s a ton of good ones, but this one definitely isn’t that lol. I ordered 2 turkey combos, and this is how they both looked. Bland, filled with water(?), and honestly just inedible. Super disappointed/: The mashed potatoes had a weird taste/smell to them too so my sides were out of the question as well 🙄 edit- it seems like my pictures keep getting taken down and they’re still refusing a refund or anything.

Ordered thru Grubhub. Delivery delayed twice. When delivered, we were missing 4 entrees, 6 sides. For a $65 order, all we received was a side salad, Mac & cheese and cornbread!

Ordered from the app and they marked my order delivered and it didn’t leave the restaurant. Will not and haven’t gave me a refund yet and probably won’t this is ridiculous and when I called the store a rude lady answered. Please do not go here or order from here

These stores need to stop making grubhub etc wait in line. The order is placed already. Stop wasting my time because your branch couldnt think of a better to assist during the pandemic. This is my side gig not full time job. STOP WASTING MY TIME

They never answer the phone and my wife been trying to order from there since 1am. She thought it was Uber eats but she ordered the same exact thing on DoorDash and they still never made her food she called the Uber driver and the DoorDash driver and they both said the same thing that a employee told them they didn’t have a order for Hisheam Robertson. I just want my money back at this point.

The food is nasty,the sweet potatoes are not the same as before,did they change recipe..wasted money honestly

Went in there a Chinese woman was so rude the Mac and cheese was looking so dry up so I ask her if I can get a fresh batch. And omg her comes the attitude. So I ordered the foods went to the lobby era. To get drinks and most of lemonade drinks was empty informed her and she just ignored me. And I don’t know who mopping there. Cause it smells like they used a dirty mop to clean the floor.

The staff was very Ghetto. As my turn was coming up in line I hear the cook in the back singing about how she’s all out of chicken. When my turn comes up I ask for my order and the response I get is “Nah...that’s like a 45- 50 minutes wait” I’ve never experienced anything like that. Definitely will not be returning. The worst part is that I spent over 15 minutes in line just to hear that. Very disappointed.

Most frustrating experience on Thanksgiving. I never order out on Thanksgiving and decided to give us a break this year. Never again with this place. The workers are lazy and rude and gave us the run around on a simple order. Then refused to make anything I ordered. Spending money elsewhere.

To offer up this one star is pretty generous. Upon arriving promptly to pick my order completed online I observed a very long line with 10 people outside. My food was scheduled to be completed at 7:12pm. While standing in a Hurd of people with no general direction I realized this was going to be long night. An employee comes to the door in a panic to let one person in at a time……this is the system. I have never experienced such chaos picking up a mobile order. It is currently 7:40pm. With no hope this will be ending anytime soon I am ready to give up but I already paid online. If an extremely long wait and a crowd of angry people is what you seek dine here!

Would give 0 stars if I could. Rude employees especially the female serving the food. Had an attitude for no reason. Guess what without customers you would have no job. Definitely needs to humble herself. Extremely disappointed in this location. Also chicken is way undercooked. Needs a new staff

I went there today with 2 hungry kids and to my disappointment when we arrived home n served us the half chicken meal 🤬 the entire meal was a disaster, specially the chicken was dry , hard, cold n disgusting, cold n not eatable not even my neighborhood dog wanted it. Had to trash ittt. Nothing was fresh. I would have taken it back but I live too far to drive back 🤬, I’m beyond angry waisted my hard earned money $19.— 🤬🤬🤬🤬

Don't know where to start! But Boston market is not like it used to be food is very nasty! Chicken dry as he'll! No wonder they are closing most of them. Food horrible

I haven’t been to Boston Market since pre pandemic and today I returned, very disappointed. The food was horrible, no taste what so ever. The sides or lack there of didn’t taste good, will never return to Boston Market franchise ever again.

The service was horrible. Not only did the server not understand what I ordered but the manager messed up my order. He appologized and told me to take a seat. 10 mins later the server brought two Mediterranean sandwiches all soggy messy and disgusting. 17 dollars later I feel like my hard earned was spent on garbage. I now know I won't ever becoming to this disgraceful establishment. My friend Abby and I will never be coming here again!!

This pot pie was absolutely disgusting! It was very dry did not have any flavor.

My food had rock in it ? How does that happen ! Awful

Got the shits right after eating my dinner-great place to eat if you suffer from constipation!

Ordered 2 family of 6 meals to feed 12 people. Portions weren't enough to feed 4 adults, not to mention they forgot my sweet potatoes that I paid extra for. When I called to ask if they forgot anything, the manager was beyond rude and did bot have the customer in mind first, just his ego. Avoid this and all Boston Markets. Makes sense that Boston Markets are closing everywhere. Already contacted corporate and will also be reporting to consumer affairs. Thank you Boston market for ruining our Thanksgiving

Once I walked in the door the energy was very negative. I walked up to the counter and no one greeted me. One worker look at me then walked to the back of the kitchen. The one who assisted me gave me dirty looks the whole getting my order. What a miserable group of workers. And to think, they have the nerve to try and add a kitchen tip at checkout for my online order. With service like that, they should even ask for tips.

The worst I order online for the food be ready when arrive there ..when I go over there the food still no ready I ask for cancel my order and ignore me and the food taste bad never go there again

I do not think this a real Boston market… literally none of the food tasted like regular Boston market food. The Mac& cheese tastes like boxed Mac n cheese from the dollar store. All the food had a strange taste to It even the gravy. It was just super weird. Really a shame

Place is run horribly. Waiting over an hour to pick up food ordered online the day before. There are about 60 people in here. Do the community a favor-close it down and open a professionally run restaurant!

We ordered online on the Google app for curbside pickup. We waited in the car for 20 minutes while they prepared the 2 meals. At the assigned time no one came to deliver the food to the car. We went in to see what happened to the order. Our food wasn't even ready and all the workers appeared to be under the influence. The workers wore visibly dirty gloves. Not a single person washed their hands between orders or after touching food items with the visibly dirty gloves. We watched one of the workers pick pieces of broccoli out of the corn that was in the warmer next to the corn without regard of customers food allergies or religious preferences. They didn't have all of our items in the bag and the food was improperly packaged in individual containers with cheese sauce all over the containers from the workers contaminated gloves. All their attitudes were stank and they continued to hold inappropriate personal conversations while they waited on the people in line. The young workers need to be managed by a responsible adult. I hope I don't get sick..........

Staff talked in front of me for 5 minutes before taking my order. They have one staff member taking online orders and orders inside at the same time. The mac & cheese was soupy, the chicken was crispy and it cut my gums. Horrible and I had to ask for the tables to be cleaned. I waited for that for about 5 more minutes, so I just picked the cleanest dirtiest table😩

Boston Market was a good place to get a good home meal, but I have np idea what happened to them. Overpriced food. Went and got a chicken sandwich, and it was a chicken patty like ayoo what kinda ish is that I could of went to chick fil a for a real piece of chicken

After ordering my food online we went to pick it up at the time it told us, but when we arrived we could see our food but had to wait through a few customers first. The problem came in after he finished with his previous guests, we politely said excuse me can we pick up order. We were not greeted at all. The employee which had his face mask pulled down even while dealing directly with food. Only said whats the name and then when we gave the name , he said no let me see your phone. This was our first and last time doing online ordering with your company. So we didn't know we needed our phone out. While I was pulling it out, the employee then greets the person behind us that just wait in and gave her food to her. Then turns back to us with a attitude and only hands us one of our three bags of food. We then had to wait for another employee to come get us the rest of our food. She unlike her coworker was very nice and apologized for his behavior. All the signs said if you ordered online you don't have to wait in line but that wasn't the case for us. After working in the restaurant field for many years this is the first place I have seen a employee in front of guests wear a durag on his head. His attitude and appearance was very unprofessional. Since his mask was pulled down you could see the attitude on his face. This is the worst experience I have ever had with this location in 14 years.

Do not order ahead online for pickup! I did thinking I would get my food faster than going and waiting in line. Usually that's how it works. Not here. I waited over an hour to get my "order ahead" food because, according to the employees, the people in line get served first. Huh? I watched dozens and dozens of people walk in the store, wait in line, order their food, get their food and walk out with their food, all while I'm still standing there waiting with a few other "order ahead" people. Does that not defeat the purpose of ordering AHEAD if your not going to make my food AHEAD. Then when you ask questions you get an attitude from the employees or they just ignore you altogether. Extremely rude and unprofessional! Worst Boston Market ever!

Place is closed since 2024

zandra maffett

Years ago when Boston market first opened food was yeasty and well presented. Serving containers in display case were practically empty and not pleasing too look at.I started to walk out but was hungry and chose Sides of strong beans and broccoli that looked halfway decent . They were way over cooked, no flavor… odd taste. Inedible. Had to throw it away. Rotisserie chicken lacked flavor . Also disappointing . Threw in trash.

Chris DiLuzio

Bought what was supposed to be enough food to feed Six people , place was busy had to wait a long time, got the food , got home then realized it was about enough to feed three people. Store was called , a manager was talked to , price was supposed to be reduced ,but still got charged for the full price. Got take out often from here , never again. The servings on take out here were always on the small side , but charging nearly 90 dollars for what was , maybe 45 dollars worth of food , is egregious

Hind AIT KADDOUR

I visited Boston Market tonight after 9:00 p.m. with high hopes of enjoying a delicious family meal, specifically their $29.99 whole chicken deal with three sides. Unfortunately, my experience was far from satisfactory. While the service was fast, it felt chaotic with multiple staff members trying to take my order simultaneously. This confusion made the ordering process frustrating rather than straightforward. When we finally got our meal, I couldn’t believe how disappointing the chicken was. It arrived cold and clearly not freshly prepared. It lacked the crispy exterior that you would expect from a roasted chicken and tasted like it had been sitting out for a long time. My children, who typically enjoy rotisserie chicken, were not impressed at all. In fact, nobody in my family wanted to eat it. We ended up throwing it away, which was incredibly disheartening given the money spent. To add to my frustration, I noticed the staff member retrieving the chicken from a box instead of the oven, leading me to believe I was served an older product. This experience of receiving subpar food has left a sour taste, both literally and figuratively. In conclusion, my visit to Boston Market tonight was extremely disappointing. I do not recommend this place for anyone looking for quality family meals. Save your time and money—there are better options out there.

suntrinejupiter

Literally the worst Boston market ever. They knew they weren’t giving me what I asked for & what they gave me was horrible. The bread was hard but too bad I didn’t realize they didn’t give me what I ordered until I got home !

Tim Wright

Boston market, is not what it use to be! I see why they are closing down! The food is horrible now! No flavor or taste in the food, any more! The customer service is none existent. I went in the one on Roosevelt boulevard, it used to be my favorite one. And it was empty! This place was never empty no matter what time of day or night it was, I knew from their something was wrong! I haven't eaten there for some time, and I didn't expect it to be so empty! I was the only one in their! After I got my order, I seen they didn't even have the Boston market bags just regular plastic bags with no name! Got home started eating! And I knew right then I made a mistake going there! I end up throwing it in the trash! The quilting of the food was not there no more.i will never eat there again! And I used to love eating their! Never again!

Cali Wiggins

As soon as I walked in nobody greeted me. I got a bowl when I opened it the turkey looked uncooked and the food was cold. I ended up throwing up my food due to it not. Sitting on my stomach right from this place. Never again! I never had an issue with Boston BUT this unacceptable

Thug9030

I use to go here when it wasn’t franchised own and food was excellent very good standards but now that it detached itself from corporate and made it into a franchise food quality is very terrible. Chicken tasted like nothing like literally no seasoning at all, Mac and cheese tasted like watery soup, sweet potato tasted like nothing which I didn’t think that was possible and the cornbread was old and tasted every bit of that. Very disappointing I won’t be back and I’ll stick to the other food places and stay away from this place .

Aleesa Rivera

For some reason, I was surprised they were empty on a Friday afternoon. But once I saw my food I knew why. It’s not the same. I ordered a sandwich, it had a HAIR it on, and the bread was a cold roll from the supermarket. No brioche bread.. sandwich was messy. They were unable to even communicate with me . Don’t waste your money. Awful

Danielle Dee

This is the only spot open around 9/10 pm my pot pie was dry as hell and why is it potato wedges in there I googled it not one site mentions potatos I should have known better when I got my food in a platter box and a plastic bag that looks like it’s Frm the dollar tree smh

Paradox Pollack

These are good people working with not enough employees. Boston Market needs to up their game. The employees are working so hard and their are people backed up. I am patient but if you are a franchise you have to up your game if you are to manage this pandemic. I ordered for pickup online and it took 45 minutes waiting at the side while people standing in line got their meals and were gone.