Jake Arnold

First time ever leaving a review for something negative. Never in my life have I had someone YELL at me when trying to order. After waiting 5 minutes as the only person through drive through, the lady who "attempted" to take my order rudely asked what I wanted, when I tried to explain, I was yelled at for not ordering the exact way she wanted me to. My fiancé and I drove off due to this experience. I will be telling multiple people in Sweetwater about this experience. On top of this, after reading the recent reviews, it seems that management neglects the willingness to correct these matters.

Jennifer at Hilltop hotel SUCKS

They apparently let homeless people sleep inside. They also had an employees kids there watching there phone loudly. After all that they got my order wrong 🤦‍♀️

Jacob Jervell

Horrible person that helped me out. She was the lady with the big black tattoo on one of her forearms. You could tell she hated her job. Ordered a footlocker and a wrap for my wife with chips. I thought I was getting the combo . My fault for assuming. When I went grab my cups for the drinks she said you didn't get drinks. I told her I brought the chips to the counter and assumed it was going to be the combo. I paid 35 dollars. She stated to me well you need to say your doing the combo. Do you want the drinks and proceded to charge me for the drinks. I was fuming but bit my tongue because there was a line behind me. Normally I would have raised hell with her. Very rude with a didn't give a shit attitude. I am sorry I left a tip.

dejaney gennoe

Wouldn’t even leave one star if I didn’t have to. They messed up my protein bowl and I called to let them know and they told me they would remake it. Well I get all the way back there and the lady is trying to tell me I ate half of the bowl already (which is got I got the bowl in the first place) and that they couldn’t remake my order then proceeded to run her mouth to me talking smart

Brad Ramsey

This past Saturday, we passed this Subway at 9:35pm leaving a baseball tournament at Sweetwater High School. We saw the "Drive Thru Open" sign so we turned around and pulled in. I got in the drive thru at 9:38 and there was one vehicle in front of me at the speaker. We sat there for over 20 minutes behind that car. We assumed they had several sandwiches so we waited patiently. At 10:01pm that car finally pulled forward to the to go window, was given 1 drink, and they pulled away. The employee then got on the speaker and said "It's now 10:02, we are closed". I said excuse me and she repeated. I explained that I had been sitting in the drive thru since 9:38 and she should allow me to order. She simply said "we're closed". By this time, even the Wendy's next door was closed so we had no other nearby options for food. So we headed toward the interstate and spent our money outside of Sweetwater. I post this in hopes that the franchise owner sees it and coaches their employees on customer service. It was pretty evident to me that the car in front was a friend and they were simply socializing until closing time. In a hospitality business, this is unacceptable.

Victoria Weber

This place is a mess every time but tonight was the last straw. My daughter wanted subway for dinner so against my better judgment, I ordered online, figuring they won't mess up if it's printed for them. WRONG! Had to go back to get half the order that wasn't in the bag. What we did get were 2 cold Philly sandwiches, one with no cheese and meat on only half the sandwich. This place is a joke and needs new managers.

Austin Hale

Just came thru didn’t even give me the correct sub the boss it’s a meatball sub and just the veggies and mustard I asked for. No one is there and y’all can’t pick up the phone. What a shame

candice olivent

I can't judge the food or atmosphere. However, let's talk about the drive thru.... I sat in my vehicle for over 20 minutes with no movement. Also, I was sitting at the menu..... A gentleman was talking to the car ahead of me when I pulled in. That car moved up with 1 car ahead of them. No one spoke out of the intercom....nothing. So, yep, I bounced out of there. Those two cars just stayed. I, however, value my time.

Alec Welsh

This was the worst subway sandwich I have ever had. Soggy! Paper it came in is ripping because it is soaked! This store never failed me until today. Very disappointed!

ShinxyArts :P

Ordered a Philly cheese steak wrap They used flat bread I requested the meat heated with the onion, green pepper and cheese on it. NOTHING WAS HEATED My father went to pay, his card declined so he went to pay with cash and got a "...is that cash..?" I know how hard it is at subway, I used to work at one, it is not this damn hard to do your job right

MacKenna Marozas

Went to this subway while passing through town. There were only two employees and I understand that’s not their fault, but they had zero sense of urgency when the line was 10 people long. One of them was moving so slow and looked stoned and spent most of the time I was in there, in the back, leaving the other person to do everything alone. The other was wearing a mask and coughing a lot. I’m hoping he doesn’t have COVID as he coughed right over my sandwich(granted he had a mask on but he still didn’t even turn his head or put his mouth into his elbow when he coughed. Just coughed right over the sandwich and line of ingredients) I paid $1.60 extra on two sandwiches for fresh mozzarella and wanted provolone too. He gave me two half slices of provolone and 2 slices of the mozzarella and staggered them so not a single bite had both. So I got half the cheese and paid extra! He also didn’t put enough meatballs on the sandwich to reach the end of the sandwich so both beginning and end bites were just plain bread. Not great service.