Brooke is always the epitome of professionalism and brightness. Makes us EMS people feel very welcome!

Been to this location many times. I am always amazed by how friendly the staff can be, patient when I place my order, and accommodating with the condiments. (It is like the understand that five vent ketchup packet is not going to be bankruptcy.) Good food, good people. Will keep going.

I decided to have my daughters birthday here for Saturday brunch. She's 2 and absolutely loves the fries! I was a bit apprehensive initially considering I would have 9 little ones at one location. The folks at this location were very accommodating and even gave the little ones balloons and a toy! I always have a wonderful experience at this location! Thanks for being great!!!

Debbi is the kindest CFA employee I’ve ever met! Thank you for your amazing service!

Always a great experience. I go here regularly and I have never had an issue here. In fact, this isn't my closest Chick-fil-A, but I continue to go here because of their reliability and their customer service.

Easily the best Chick-fil-A I've been to. Worked at a different Chick-fil-A location during college 10 years ago and have continued as a customer ever since. This location meets every ideal standard that the company strives for- cleanliness, friendliness, customer service, speed (consistently the fastest drive through I've experienced over the course of two years), and pretty much every other standard you see on paper, but never actually expect meet 100% in practice. If this operator has any flaws, I haven't been able to find any despite scrutinizing performance each visit. This location should be considered a model/reference for other the rest of the company, as well as the restaurant industry in general. I even had to pause writing this review because my curbside order came out before I could finish it.

Chick FIL A is always busy. We came here on a Saturday at noon and the line was out towards the Walmart parking lot. We didn't have to wait long and they brought the food to us before we got to the window. Always impressed with how quick and how great their service is!

Service is top notch! Clean inside and fast drive through outside. I go here often!

These guys are always right on the ball. Regardless of how long the line gets, it always moves fast, the staff are super friendly, the order is right, and the food is hot. Consistency has become difficult to find in the past-pandemic fast food world. So I can't express how much I appreciate the fact these guys have remained consistently on top of their game.

A known quantity. Best chicken sandwich around. Great waffle fries. Ice dream is delicious. Wish they'd add caramel option though! Last time I was there, I was given the wrong order at the drive thru, which has never happened before. I went inside to get my order and the manager was SO nice and gave me both orders for no additional charge. They are always nice and I love that. I go to the Grapevine location most of the time.

We drove in for a soccer tournament and decided to stop here to eat. From the moment we entered the door everyone was welcoming. Debbi and another girl were making rounds and checking on every table. Thanks to everyone for top tier customer service.

Awesome restaurant. One of my favorites

Always a pleasant fast food experience and they get the kids' meals correct. I love that they have salads for people like me, with the real lettuce parts and perfect amount of dressing. My favorite is the breakfast chicken biscuit. My least favorite thing is that I always crave this place on Sunday. Ha

Heather is an excellent team lead at chick fila I had an issue with my order and she took care of the issue swiftly and remade my entire order with a smile on her face. She’s been with chick fila for a while but this was my first time having an encounter with her and I will surely return! Thank you Heather!

I eat at a lot of Chick Fil A’s and this one rocks. Their early morning staff are real positive people, quick to serve, always with a smile. The food gets out quickly and is fresh. They are able to move everyone through the drive through efficiently. You can tell they are well managed and that their employees like to work there. Highly recommend them!

I ordered catering for about 15 people before my wedding, Groomsmen and friends, and Denice Harmon, the Catering Director was amazing and so easy to work with. She was communicative, flexible and delivered right on time. I could not recommend her more, she was terrific and the food was excellent.

Still the best chicken sandwich you can get for a fast food joint. Waffle fries are the best. Exceptional service every time. You won't get the hood crew here. The workers are always friendly, well spoken, and well trained.

Tried bacon grilled chicken burger , it's great .

My Husky is addicted to the grilled nuggets, she’s also gotta have her pup cup & Ice cup too lol. Stays devouring those nuggets. Anyways, the staff are very friendly and professional. You can’t go wrong with Chick-Fil-A, can always count on them. Thank y’all!

This is by far the best location I’ve been to. I always get great customer service at Chick-fil-A but today they made my day. Drive thru went very smoothly. I got a salad and no drink and was asked if I wanted a complimentary water. This has never happened at any restaurant. I got my order when there were still a few cars in front of me so the employee made it easy for me to leave quickly. I’m not sure if the person on the receipt was the same as who took my order but if so, thank you, Crystal!

Fast service, convenient location, but the entry for the drive through can be a tight space if you have a Texas size truck.

Extremely courteous individuals that put a premium on customer service. Good people, good food...great formula!

Food was great,BUT the small details need to be monitored. I ask for 1 tea and 1 lemonade and receive 2 teas. I ask for 3 pkgs of dipping sauce for my large nuggets and only receive 1. Details like that makes me think twice when I'm near your establishment. Thanks again for giving me the opportunity to share my thoughts.

Always smiling faces. Always the best food. Always good customer service. Highly satisfied every time I go to Chick Fil-A. No matter what State I visit, they're always consistently above and beyond! Their salads are to die for too!

Stopped by Walmart for a few things and decided to pickup lunch. This place is conveniently located for easy access and although the lot is small they are super efficient with getting orders complete. I was honestly a rambling mess cuz I got my order mixed with my usual but the attendant hannah was super nice and kept smiling behind her mask. The food was great and super fast. Great service overall!!

The best of the best, even going into actual sit down service. Kind, professional, genuine is what comes to mind.

Took my grandniece to lunch there, they're amazing with kids, so nice.

Great business and really good food and shakes

Excellent drive-though experience. Chicken soup and a sundae for a sick kid, kid gave 5 stars to both.

Great service! Came to eat breakfast with my 10yr old daughter this morning, forgot my wallet in the car, Chick-fil-A worker Mandy was so kind to stay with my daughter while I ran to get my wallet. Mandy is such a kind and outgoing person & gave us fantastic service. This is definitely our favorite location!

You can never go wrong with having a quick meal here. Always a smiling face and clean environment ☺️

The place super clean staff awesome specially Esther she was very sweet and professional

I recently placed a pick-up order for a sandwich platter from Chick-fil-A, and I was thoroughly impressed with the entire experience. The ordering process was straightforward and user-friendly, both online and via the app. Upon arrival at the restaurant, the staff greeted me warmly and promptly located my order. The pick-up area was clearly marked, making it easy to navigate. The employees were efficient and courteous, ensuring that I had everything I needed before I left. The sandwich platter itself was fantastic. Each sandwich was freshly made, perfectly assembled, and delicious. The presentation was appealing, and the quality of the ingredients was evident. It was the perfect solution for feeding a group, and everyone enjoyed the meal.

Love this place. Service is nearly always fast. Food is great and fresh. Atmosphere is good, I usually do drive-thru, but the times I've gone in, everyone seems to be having a good time. My husband recently discovered the chicken minis and now it's his go breakfast place.

Market salad w/ blueberry and blue cheese all the sorts of delicious ingredients in the salad. Honestly one of my top favorites. I Always ask for extra dressing. Such tasty apple cider vinaigrette dressing.

Great sandwich haven’t had chick fila since I was like 16 it’s better then I remember, staff was very polite

Brenna was incredible! She made me feel so comfortable and welcomed The restaurant is extremely clean as well. The food restored my faith in chic filet

Allan

Thank you, Rhonda for suggesting I try your restaurant. The food was fresh and delicious The service was fast and friendly You have an A+ from me.

Arthur Ferguson

A great as you would expect chick fil a to be. No issues. Great food. Great service and fast.

Jay Pickett

The Colony’s Chick-fil-A nails the trifecta: exceptional service, hot-from-the-kitchen food, and a spotless, welcoming dining room. From the moment you step in, the team sets the tone—genuine smiles, quick hellos, and that proactive “my pleasure” energy that keeps the line moving while still making you feel like a regular. Food comes out fast and fresh-hot—crispy on the outside, juicy inside, and consistently well-seasoned. Staples like the Chick-fil-A Chicken Sandwich, Nuggets, salads, and hand-spun shakes are dialed in and reliably good, which is exactly what you want on a busy weekday or a family night. You taste the care in the details, and it shows. The dining room is clean and inviting—tables wiped promptly, floors tidy, sauce and condiment stations well stocked—so it’s easy to sit, relax, and actually enjoy your meal. The location is convenient, too, right on Main Street in The Colony, which makes it an easy go-to when you want something delicious without the hassle. Bottom line: great people, fresh hot food, and an immaculate, friendly space. Ask Miss Debbi for a refill if you dine-in—she is the best.

James Walker

Chick-fil-A is always a great experience! The staff is friendly and welcoming, the service is fast, and the food is consistently delicious. From the classic chicken sandwiches to the waffle fries, everything is fresh and tasty. Clean, comfortable, and perfect for a quick meal anytime.

Amanda Badgett

I don’t even know where to start—this is hands down the best Chick-fil-A. We had our son’s 5th birthday party planned for the splash pad today, but in true Texas fashion, a storm rolled in just a couple of hours before. We had already ordered and paid for a nugget tray at this location, planning to pick it up at 10:15 a.m., but suddenly had no party spot. In a bit of panic, I called to see if there was any way we could have the party there. Without hesitation, they said, “Yes, please come!” What could have been a disaster turned into one of the best birthdays ever. Every single employee was kind, accommodating, and went above and beyond to make sure we had everything we needed. Not once did anyone complain—just smiles all around, even while helping us manage the happy chaos of a group of 5-year-olds. Thank you so much for saving the day and making our son’s birthday so special. We will never forget it! ❤️

Sherrill Stewart

HELLO my name is Sherrill Louise Stewart today I had a wonderful experience. I took some medicine and Amen the LORD KING JESUS CHRIST told me to Walk to Chick fil a I said there is burger king so I can use my phone he stated again Chick fil a. I did as he said to me I sat down and started reading the medicine mg and what it was for. The LORD KING JESUS CHRIST then said go to a manager and tell her you have no money with you but you took some medicine. I got up and walk to a woman I believe was the manager turns out she was the marketing director of the store WOW RT. Her name is Rhonda she went straight to action making sure I was taking Care of the manager Brenna oh what a delightfulperson I had something to eat and drink thank you to the both of these women and the staff of Chick fil a for caring and thank you to the awesome young man who my tray so very sweet Tomas thank you All of you for a job well done

Yuye Wang

Nice and clean. Love the cute play area. And the staff here are very friendly.

Elizabeth D

The cashier was very nice and attentive. They all had smiles. And even during a busy rush soon before they close their food is fresh and hot! They greet every customer and say have a nice day everyone someone's walking out! Always like coming to Chick-fil-A!

Used to not be huge on chic fil a cause of their anti gay agenda, but they've toned that back and their chicken products are quite good, especially when mixed with honey mustard. They give things for…

Used to not be huge on chic fil a cause of their anti gay agenda, but they've toned that back and their chicken products are quite good, especially when mixed with honey mustard. They give things f…

Great customer service. I'll definitely visit this location. Food was warm and amazing as usual.

The go to chicken sandwich. Always consistently good and tasty. The waffle fries are hot and have generous portions. The Sunjoy tea is great too.

The go to chicken sandwich. Always consistently good and tasty. The waffle fries are hot and have generous portions. The Sunjoy tea is great too.

Always courteous hospitable staff. fresh & tasty food. clean as well. Whether it's dining inside or going through the drive through, the experience is welcoming and efficient.

Taz was super sweet we came and ordered a 12 pc & 3 large fries she was super sweet, also great customer service

Outstanding staff. Food was great & as ordered. \nDined inside. Place was clean. \nFriend lived the ice cream!

As usual, Chick-fil-A did a great job. The employees were super friendly, and the food was tasty. It is one of the best fast food options.

We are regulars to this location and have never had a bad experience. The staff is super friendly and quick and it’s usually pretty busy. This would have been a five star rating but my little one’s large fry was only half full. Not like them at all but yet it was still disappointing.

Great food and very nice staff!

David Kowaleski

I love Chick-fil-A but for once got my order wrong. Still a great meal, but why more pickles when I requested no pickles? You did great adding extra salt and giving me a bendie straw. But more pickles on a no pickle sandwich? 9/10 will recommend.

Always super nice and willing to work on any problems, that rarely arise. Accidentally double ordered on the app and they checked to make sure I wanted both and refunded one order without me even having to bring it to their attention. Love it here Update 2/1/25 The tables have been messy, the service has gotten a lot slower. Been consistent issues

You all need to stop playing. The food isn't cheap here. I am so tired of you all not giving what is paid for. There is no reason why my fries are a small in a large box. Stop doing this. Yes the food is great and consist, but I shouldn't have to keep asking you to provide the right portion.

Upgraded last year. Gets double drive thru lanes and always uses one. Double drive thru lane but never utilizes it during lunch time. So when you do a mobile order...you're all put into one line. Why even do a mobile order if we're all gonna sit here?! BTW the line wraps around the building during lunch. Probably for this exact reason.

I love chick fila. But 3 out of 3 times I've come here, they've gotten my order wrong. I've ordered ahead of time giving them plenty of time to get an order correct, still wrong. I no longer go to this location. I'm still a big chick fila fan, but if you do come here, check your order.

Austin Denman

Food great as usual, customer service usually good, great team attitude. I don't understand what happened this time. Got the number 1 order (medium drink, medium fry, chicken sandwich, a.k.a. order couldn't have been smaller and easier to fulfill). Got drink and was told to move up to red sign. Saw 3-4 orders behind me (ordered after I did) that got their food and were prioritized before me, including one order that had 4 drinks and a large bag of food. In cases of many orders, sometimes smaller orders that can be fulfilled quicker get prioritized, but mine couldn't have been smaller. I want to know why I was considered less important than customers behind for no reason, but I know I won't get an explanation.

Stopped by for a quick lunch today. My sister and I both ordered kids meals and the service was a bit slow and they forgot an item for my sisters meal. The manager did apologize for the wait and wa…

This has nothing to do with the food or service. I'm sitting here at this PUBLIC restaurant hearing a very sensitive conversation between managers and employees. Managers are giving negative feedback to an employee in what is a very sensitive topic, however the manager is talking very loudly. The lady with brunette hair is the manager that is talking loud. The Hispanic gentlemen was talking in a tone that was more private and professional as it should be. I am surrounded by other customers but this conversation is happening in the middle of the restaurant very loudly. This is completely unprofessional. Managers at this place should not be providing an employee negative feedback in from of other employees and in front of other customers. Manager is speaking very loudly about some very sensitive subjects and I find it to be absolutely unacceptable. I feel very sorry for the employees here if this is the culture of this restaurant. Training on selfless leadership is clearly needed here.

I door dashed a breakfast burrito from here and it was very disappointing. The burrito itself was falling apart and was like made of paper just completely crumbling in my hands. Not want you want to be wearing your breakfast with everything falling apart.

Personal was polite and friendly, but the quality of service ends there... I asked for ketchup - none was put in the bag; asked for no ice in the soda - cup was half full with ice. Do I want to come back??? Nope.

They didnt gave the order properly and girl in drive thru didnt care at colony location.

Man I have always liked this place. Their service is by far some of the best, the drive through lines move super fast BUT… the last 3 out of 4 times I’ve been here they have forgotten to give me about have my order leave out a sandwich or nuggets. This time it was both! And didn’t realize it til I got home with 2 kids in tow. Shame on me for not double checking but still 3 times now? You figure at $10 a pop each time they have cost me 30 bucks! Great food, great service but double check your food in the drive through.

This location is difficult. They recently remodeled but the drive thru experience because of the location is frustrating. Very small lot sandwiched between a Starbucks, Walmart, and busy intersection. Frequently will have 2 lanes for ordering that then combine to just one lane for order pick up even though they remodeled to a large covered order pick up area that can handle 2 lanes. Today there were 3 people taking orders and only one person delivering the orders. Slow, did not make sense. Also with the remodel there is no curbside pick up or dedicated lane for mobile orders. No benefit at all for using the mobile app with this location. Food is fine when you get it, just frustrating overall for a fast food drive thru compared to other fast food restaurants and other Chick Fil As in the area.

Mia Yang

First time met this situation so 2 stars…

Felicia Pittman

Ok so... I went thru the drive thru and ordered 2 sausage breakfast burritos. NO hash browns (yuk) on the inside. I couldn't get lite cheese; so, I got cheese on the side. Unfortunately, I had to go back inside the bldg to get the cheese and my burritos looked sad! Only 4pcs of sausage. I'm glad I ordered a side of sausage. Amazing!! I wonder if they give u 4pcs of chicken in that burrito. Hmm.

App is down and I was trying to order for over an hour. I drive up right before breakfast is over they don't have biscuits anymore. I show them the screenshots of different times and the error the ap…

App is down and I was trying to order for over an hour. I drive up right before breakfast is over they don't have biscuits anymore. I show them the screenshots of different times and the error the …

Terrible management. Asked them to fix an order and was told they couldn't because my order was from a different store. Then I asked them to sell me a piece of chicken so I could stick it in the sa…

Quality and customer service matter, and Ryan did not deliver. Half of our order (all of the sauces, utensils for yogurt, granola) was missing and when I returned to get the rest of it he told us t…

I'm annoyed! My girlfriend was set on getting a breakfast item. I placed an order online for pickup with plenty of time to get up there. Great! The order is received and when we get there at 10:35 …

I ask for extra crispy fries and was told they don't do that anymore, I am paying for the food I order should be able to order what I want and how I want it. The Second Lady says we only do fresh …

This place is serving you MSG in every bite of chicken. If you feed there chicken to your children you are giving them MSG ! It’s one of the unhealthiest food additives there is. Wake up America ! The same goes for KFC….. there no better. Do your homework before you eat fast food.

The restaurant is clean and their customer service is great. Their food isn't fresh anymore. I have been there a couple of times and have been disappointed in the quality of their food. My 8-year-old daughter has even said Chick-fil-A's food doesn't taste good anymore.

I am very disappointed with this Chic fila Management. Chic fila is a reputable Christian institution with good values. I usually shop at this location for food. 2 months back I was getting food at the drive through . The cashier was very young and seemed inexperienced with the process. She charged me for my food and the food ordered by the person behind me. I asked for a refund and was told to come back after 3 days if it wasn't posted to my credit card. It didn't and I returned after 3 days and was told to check after a month on the credit card statement. Nothing came through after a month and the 2nd month. Today when I asked the manager for the refund, I was told the employee left and they cant do anything about it. Very very disappointed in this management. They should at least train the cashiers properly before the play around with credit cards....

Writing this hot off getting a drink refill. This the first Chick-fil-A I've visited where the person at the counter has told me to "order" food first before getting a same-day drink refill. The exact verbatim words used were "just so you know, going forward you'll need to order food at this same restaurant in order to get a drink refill". I confirmed with the Chick-fil-A customer service policy. There are no such rules. The worst part was I'd gotten lunch from this place and went back for a drink refill 4 hours later, just to be treated like I was doing something I was not supposed to be doing. The woman in the green t-shirt at the counter would not even stop to hear me out. 0 for customer service, and I'll get my lunches from elsewhere going forward.

This location constantly messes up orders. Unfortunately, it's the only one in the area. I've had issues with mobile orders more than any other method. Most recently, they charged me for my mobile order (because they couldn't find it) AND the one I placed once I arrived when they couldn't find the mobile order. The whole time, my original order was sitting on the side because someone marked it as picked up when it wasn't... Once I figured it out for them, they tried to give me the cold food that had been sitting out. SMH. If I go 5 times a month, they mess up my order 3 out of the 5 times. I've never had this issue at any other location. Management really needs to retrain the employees at this location. It's an embarrassment to the chain.

I’m here at 9pm and they close at 10pm and they told me they can’t give me any food. If any manager want more details you can contact me :) Maybe y’all change your closing schedule

Second time I had issues with this chick fil a, ironically with mobile orders too. First time I was asked to pulled forward to a parking spot and waited a bit over 10 minutes, when I walked in to ask about my order my order was waiting at the drive thru window so they forgot because they were attending other people who pulled into parking spots. Second time, my bf orders me a salad with no cheese. We get home and there’s cheese. So I proceed to drive back, 10 min drive and was ask to show receipt and give salad back. Needles to say I rather go to any other chick fil a, this location had 2 mistakes within 6 weeks from mobile orders which I feel like it’s pretty easy and straight forward to read no cheese.

I ordered a medium fry via the drive-thru and headed home. A few minutes after noticing a funny moldy taste I called the store and explained to the manager, Heather that I tasted and could see mold in my fries. Before even seeing the pictures she immediately dismisses everything I said and tells me that she hasn’t had any other complaints and that it was not mold, which I know is untrue because I can clearly see it and if you have ever tasted mold by accident you know that there’s a distinct taste to it. Also, it is not always visible. However, all I wanted was for her to check the batch of fries and the area to make sure that it was cleaned properly so that no one gets sick because I know things happen but I do not feel this situation was handled properly. Didn’t even get my money back or offered a new batch of fries. I will never come back to this location. Do better!

My kid used to work here and we have come here for so many years. I was so excited for the grand opening, but I just went there today and the whole experience absolutely terrible. I will never go back. I simply asked if I could have a freshly made salad and I was told “NO” when I “NO”for a fact they do make them! The reason why I ask, that is because I’ve had a fly in my salad here before. Since I could not get it made fresh, I ordered some thing else while I was eating there were thousands of flies in the restaurant!!! The playground was gross. It look like it had not been cleaned at all we asked for condiments that were usually kept out for customers access and we were told they are behind the counter now and how many did we want! Just a terrible experience I would recommend everybody go to the one in Frisco or spring creek.

Chick-fil-A has completely changed! Truitt Kathy would be so ashamed of what it has become. I worked at Chick-fil-A for five years and was taught customer service from Chick-fil-A but they have abandoned that completely. Tried to use a coupon for a different item and apply the balance and was told no so my meal was gonna be $16 for one person. So then I decided OK fine I’ll just go ahead and get the item on the coupon and they told me no again because the coupon had just expired. Both of those things are things that we were trained to do to take care of the customer and give customer service. You are supposed to look for reasons to tell the customer yes try to find ways to tell them every step of the way, which is what happened here. Don’t think I’ll be taking myself or my family back to Chick-fil-A anytime soon especially this one with the attitudes I was given Such a shame.

I have been a customer of this location for 3+ years and 75% of the time I order the same thing, a Cobb Salad - no lettuce and no tomatoes. When I explain it’s a health thing there has NEVER been an issue until today when I was told they can’t do that. I literally just order it last night from the same location and today, at lunch was told they can’t do it and shouldn’t have been doing it.. was told by the manager that it’s not that they can’t but they’re charging me too much for what I’m getting.. so I need to tell them an 8 count nugget and add salad fixings.. it’s not about the money. It’s the simple fact that I like the chicken the way it’s prepared for the salads, not nuggets.. apparently that’s too much work?? I for serious health reasons cannot eat lettuce and to be told they WILL NOT allow me to order my salad that way doesn’t seem to be the Chick Fil A way.. at least The Colony Chick Fil A way.. I will NEVER return there.. * Sherri

I was anxiously awaiting your reopening only to be disappointed. I have received the wrong order several times, short items and tonight yet again cold food. Numerous times I have received cold food. Not what I expect from Chick-fil-A. I stop at Chick-fil-A nightñy before work and to say this location is a disappointment is an understatement. I hope you fix this soon. I will not be back to your location anytime soon.

horrible drive thru experience. Food took 7 minutes and ice cream melted. Cashier appeared agitated when refund requested, no accommodation for late food arrival. Was informed Specialty sandwich ordered after mine, was give priority. you can and should do better. no refund issued for food although it was requested.

The worst Chick-fil-A experience I’ve ever had! I ordered a Spicy Deluxe with Pepper Jack cheese, but they only gave me a plain sandwich with just a piece of chicken , no cheese, no toppings. When I returned it, they replaced it with another sandwich, but this time the chicken wasn’t even cooked properly! On top of that, the manager was extremely rude and unprofessional. Very disappointed with both the food and the service

Very unique management style. I took my only 30 minutes allocated lunch break to grab breakfast. We went through the drive through and they forgot the main item. Extremely fustrated and hungry, I call them because we won't be able to take another lunch break to go out and grab food. The best the manager could do was refund us less than $4 which is a bit ridiculous, because now all I have is a fruit cup and large coke to get me through the entire day. The $4 won't even cover the delivery fee to door dash something.

They left out half of the items in our order, including granola, all sauces, and a spoon with which to eat the yogurt. When I returned they said they provided the items but staff member Ryan indicated he would not do anything to rectify the situation with a partial refund, saying it was "just sauces"

Like I ordered chicken sandwich I do not want pickles on it, but they order me with pickles

Worst customer experience at this store..never order again.

Today I visited this location with my daughter and ordered a Kids Meal (nuggets, milk, fruit cup, sauces, and toy) and separately redeemed a reward for fries using my points. The cashier even called a manager to process the redemption, so everything was clearly communicated. However, the fruit cup was missing because they replaced it with fries instead of redeeming the fries separately. I had to return to fix that and have my points scanned again. The sauces were also missing, then the toy was missing, and even the straw for my daughter’s milk was not provided. In total, I had to walk back and forth four times just to receive a complete order. On top of that, there was loud floor cleaning near the trash area during peak dining hours, with noticeable smell and noise. Mistakes happen, but the repeated errors and lack of service recovery were disappointing.

Whatever it is you've done to your fries, it's nasty. My fries smell like movie theater popcorn butter. You can taste ig on the fries. I'm definitely not coming back. You should really tell your guests when you try something new. I feel like you just don't care for the customers as much anymore.

Nach0 Bizo

Whoever the lady was working the counter by herself tonight completely skipped over me, did not greet or apologize to me for skipping over. She had words for everyone but myself. I've never met her in my life so I dont know why she just didnt like me but she didnt. I needed to get an Uber eats order delivered and waited very patiently. She did not say thank you or goodbye. I will not eat here or do business. I do not recommend this place.

Jennifer Y.

Terrible management. Asked them to fix an order and was told they couldn’t because my order was from a different store. Then I asked them to sell me a piece of chicken so I could stick it in the sandwich that was missing the chicken and they told me no. Definitely not coming back to this location. Male hispanic manager - avoid at all costs.

Diana Vu

Slowest Chick-fil-A drive thru for Chick-fil-A standards in DFW. Ordered just a chicken sandwich and kids nugget meal and waited forever to get to drive thru window. We pulled up and then watched 6 cars behind us get their meals before us.

Shamika Sherfield

I normally don’t complain when it come down to Chick Fil A hands down but tonight I will. I was at a location in The Colony, Tx in the drive thru and I placed my normal order like always and then proceeded to ask for the military discount, now they did ask to see my ID however, I realized I didn’t have my wallet which in this case I had my CC in my wallet on my phone. I did have a photo copy of the DD form 214 in my photo with justifies all the credentials, and to my surprise, they denied it. How when you have the proof, the license plate literally says veteran. Smh that will be the last time I will ever go there again. Oo did I mentioned I showed my ID along with photo here before with no issues.

Ashton Murray

Placed mobile breakfast order BEFORE 10:30, showed up 2 minutes past 10:30 and the girl at the drive through told me “there’s no breakfast”. Huh? I placed the order already BEFORE 10:30….. and she said yeah well we don’t make it til you get here. Is that not the point of a mobile order to have it ready right when you pull up? I will never be back. Chic fil a has gone very downhill with both their service and food quality!!!!!!!

PiyaliPriyankaRony PramanikDas

Please do not go to this chicfila (Main Street the colony) Carmen Stork was completely ridiculous. I found hair in my sandwhich and I let her know my appetite was ruined because of it so I didn’t want her to just replace my meal as I wasn’t going to eat it. Her options was to replace the meal that day or just give my 5 dollars back ( the amount my sandwhich cost) I understand things happen but why not apologize and give the customer service chicfila is known to do and make it right. (I asked for a gift card for next time and to just give me back my 5 dollars for this order) Was it wrong to expect to get a gift card or a reward for next time? I thought it was fair as I wasted time and effort to come back to the store and again their should not have been hair in my food to began with. (Additionally, I initially called the store location first and Carmen made me send photos of the hair to her personal phone and made me come into the store, why couldn’t she just reimburse the costs I spent over the phone? When I came back to the store to give them the food and she said that no one has hair that color (red/brown) but she has red/brown hair? And prior to this interaction I called her store and she asked for pictures of the hair in the sandwhich, like she didn’t believe me? And when I got to the store she let me know that no one in the preparing staff had that brown red hair. This situation was completely ridiculous. I believe it was her hair ( and for context by the attitude she was giving me and her overall rudeness it seemed as if she thought I purposely put the hair in the sandwhich even though my family and I have black hair)

Mabel Ríos

I ordered some mini bites for my 4 year old girl, they need to clean the grill, they are disgusting. I had to throw them away. clean the grill where they make grilled chicken

+1

Eddie Calderon

If you’re looking for a Chick-fil-a that makes you pay more for less chicken. This is the right Chick-fil-a for you. I recently became a regular at this location and I'm very disappointed with the quality of service I receive. Most of the time I order the grilled chicken sandwich and I've been unsatisfied with my grilled sandwich. It looks like they cut their chicken in half. I shouldn't have to order the original chicken sandwich for a good portion of chicken. I understand that its not always going to be perfect. But this is how this location makes their grilled sandwiches. I've attached some photos, one is from today and two from previous visits.