Brittany

We primarily order on the app and pick up when it's ready but this store cannot seem to meet an eta. They run 20 mins behind the eta provided regularly which makes picking up rather frustrating. None of the workers seem happy to be there either, which i get, but working customer service you should at least try. Seems like they may not have enough workers to cover the flow of customers and they tend to forget things in your order a lot. We just moved here so maybe I've been spoiled with how amazing our previous starbucks location was but it's really disappointing dealing with the Troy location.

cady hoellrich

For every 5 times I go when in town- there is 1 trip that compares to other stores in regard to the drinks being correct and the food tasting good. The wait is always excessive, even when not busy. I will order online 30 minutes sooner than I plan on getting there and my drinks still won’t be ready. I do feel bad because the workers I’m sure get all sorts of complaints- but they are always rude and slow moving. I hope they can either open another location to serve Troy or get the current staff some training so that they feel better supported. It’s a bad combo to have an unpleasant interaction and then the drink taste bad. 🥴

Christal Leslie

I’ve gotten the lavendar matcha 3 times, the first time was delicious. The 2nd time it didn’t taste like anything and barely any foam, so i went for a 3rd time and this is what is looked like. I asked if they even put foam in there and she said yeah it’s heavy and it all goes down… well this isn’t it. I asked for more foam and she kind of sighed and said they didn’t have anymore. Either way it just didn’t taste like lavendar and my sandwich was cold :(

I don’t think you understand how racism still exists go to this store and be fooled by the fake smiles everyday not just on April first. There are 0 workers with color but doesn’t give them the right to mistreat someone coming to pick up an order or be ignored when asked when will the order be ready. The store make sure they do not have my order ready when I come to pick up then act like I am the problem just because the color of my skin multiple times I have been mistreated and I feel bad for anyone else who has had issues with this store I have gladly been banned from this store so I will no longer have any issues with my order being picked up or dropped off late just be the store and workers see who the order is for and do not want to make it. The workers and management know they are wrong if I could speak with someone about the issues that occurred I would love to share my complete experience that I have encountered each time I have tried to pick up an order mind you no other Starbucks in the United States I have had a problem with nor have they had a problem with me

Kathryn H

This was the longest we have ever waited at a Starbucks -35 minutes. We ordered inside with about 8 people in the lobby, about 5 waiting for their orders. The drive-thru was wrapped around the building. It was evident they spent more time focusing on the Drive-Thru. We had gotten our food and ate it and waited another 20 minutes. More people came in and ordered and left with drinks. We finally said something and they had to go back through their iPad to find when the order was placed. When the manager or lead whoever went to check on what was going on at the espresso machines, not one Barista looked like they had any remorse that one of them clearly dropped the ball. Our tickets for our coffees had not even been peeled off the counter where the person who took our order put them 35 minutes ago. Starbucks as a whole has allowed so many customizations and broadened the menu so much that it is becoming more like a fast food restaurant without being "fast". Starbucks used to know how to allot time for a normal drip coffee versus a custom drink- those of us who still order simple coffee pay the price for this disorganization.

Samantha Yeager

Bless this locations heart… they tried. They failed. We asked for an iced coffee with milk, 2 pumps of vanilla and 2 pumps of caramel. The kid at the register heard and confirmed yet he didn’t submit the order with the milk or the caramel. I also ordered a matcha latte with almond milk… it came out chunky…. They did nicely make me an iced coffee to replace it but unfortunately it tastes like iced tea…. I frequent Starbucks all over, this is by far the worst I’ve been to. But hey, they tried.

Emily Nurrenbrock

Takes 20-30 minutes to get a mobile order here no matter the time of day. Very frustrating when I’m on my way to work. This is very consistent with this location your drink will not be ready on time.

Tina Harrington

Have you changed managers here???? Interviews or onboarding new employees should NEVER take place from 7am to 10am. You are causing stress for your customers and employees. I ordered ahead and still had to wait over 30 minutes. Ordered at 9:15am and did not leave until 9:50am. If you’re going to order here, use the drive thru. Ordering ahead is not worth it. The employees are trying their best, work was quality, just not enough support from management. It’s obvious you need to hire. Doing this between 7 and 10am is not the right time. This shows a lack of respect to your candidate, employees and customers. Start your interviews after 10am, when the chaos slows down.

Sydney Mayrer

I try to not come here often because every time it’s a minimum of a 30 min wait. I put my order in on the mobile app while I’m at home. It takes me 20 minutes to get there and I still have to wait 20-30 minutes for the drink to be ready. Today I got stuck in the drive thru for 25 minutes. Every time I go I have this experience and I see a lot of other people say the same thing. It’s been like this for at least a few years. Why has nothing changed?

Lisa Brown

Entered store at 3:43 pm. No one was in line in front of us but about 7 people were standing around in the store waiting on mobile/DoorDash orders. At 3:59, someone took our order of 2 drinks. One drink was handed to us at 4:15. The second drink was handed to us at 4:19. 36 minutes for two drinks…. Ouch.

Katalin Camper

Every time we stop here there is an excessive wait. A wait of like 20-30 min for 2 drinks. Nobody ever apologizes or say something like “ we will be right with you”. They just ignore lines all the way to the door. Ridiculous. We will never stop here again.

Ashlyn Gambill

Would rather drive 20 miles out of my way to any other coffee shop than to ever come here again. 20 minutes in a drive through that I couldn't change my mind and leave if I wanted. For a not frozen frapp that tastes like water not like coffee are definitely not caramel. This has happened to me before I dontlike to negative review unless im sure they deserve it. And no my frapp was not ready when I pulled up to the window it was freshly made after I waited at the window a while so not just a melted situation. Not a mobile order either ordered at the speaker.