A Bennett

I ordered a burger and fries for lunch. The burger tasted good and fresh, but my specifications weren't followed. I asked for no tomato, a well done burger and well done fries, but that is not what I recieved. This is not my first time here, so I was disappointed that this was the case.

Rick Lupert

Island's does a decent job giving you a burger and fries experience. My wife and I visited on a Friday night...It was crowded and we didn't have time to wait but found spots for us at the bar right away. The star of our meal here is always the fries...among the best restaurant fries out there. We also appreciate that they offer an Impossible Burger option as we're both vegetarians and that allows us to have as real-as-possible burger and fries night out at a place that's a step or 2 above fast food. I had the Big Wave, made with an Impossible patty. It was pretty good. I've had better, I've had worse...it did the job. For vegetarians you can also have a "veggie patty" if you're not into Impossible. There are other options too if you're not into a burger and fries, including nachos, quesadilla, a unique Tempura Green Beans side, and a few other sides to choose from. Also the island theme gives you a nice cocktail menu including a Mai Tai and others. We'd come back occasionally.

Rob Strotman

I've been a long time fan of Islands. I normally get their endless bowl of tortilla soup, but on this occasion I went with the Kilauea Burger and regular Island fries, along with some chips and salsa. The chips and salsa came first and were warm and the chips were thin and crispy, nothing special but the salsa was delicious. I had a longboard Beer in a large / tall mug. The beer was cold and tasty, perfect for a 102° day. The burger and fries came out next, the fries were crispy and very hot and they were essentially perfect. They stayed crispy and flavorful to the last fry. The burger however, was another story. It smelled funny. Not unappetizing, just "off". The bun was heavily charred on the inside, and the burger itself was burnt on the outside, but rare on the inside, even though they say they only cook them medium and higher. The burger itself quickly fell apart and I used a fork to eat most of it. It was not a great burger, I give it 6 out of 10. Everything that came with the burger was fine, it's just that the meat patty left a lot to be desired and that off-putting smell. It tasted fine, just smelled..."off" is just the best way to put it. The staff was friendly and helpful and at no point was I ever in need of a refill of my water or another beer. Twice the waitstaff came and insured that I was happy with my meal. When I was finished with a plate they quickly came over and asked if they could take it, again very very good customer service All in all I think I'll stick to the tortilla soup as the burgers were lackluster at best and nothing is cheap anymore so I expect quality, high quality at that, when paying $15.75 for a burger and fries. Parking is plentiful as it is a very large shopping center, kids are always welcome here and they do have a nice bar area where you can watch some games and grab a quick bite without having to wait for an open table.

+17

Clint Reagan

Really love the island atmosphere. I like the decor and theme. It's very comfortable to sit and eat here. The food is very good. I gave minus a star because the televisions playing sports all around the place kind ruins the nice atmo. The manager is very nice came up and talked with our kids and congratulated or dished for getting recognized at school.

Jaime Killion

I’ve been to numerous Islands Restaurant locations over the years and have even dined at this Valencia location before, so I came in with fairly consistent expectations based on past experiences. Unfortunately, this visit was mediocre at best. We came in during the week between Christmas and New Year’s, which I understand can be busier than usual, but the service was extremely slow. It took over an hour to receive two hamburgers and a bowl. Our server, Ronnie, seemed very unenthusiastic and clearly not thrilled to be serving customers that day, which didn’t help the overall experience. I ordered a patty melt from the lunch menu, but it arrived with just the meat and cheese There were no onions, despite being advertised that way and had to be sent back to be corrected. The fries were also not great, and we never received drink refills. Our bill was also incorrect and the lunch special prices were not incorporated. Typically, Islands is a reliable spot with solid food and friendly service, which is why this experience stood out. While I’m willing to chalk some of it up to the holiday rush, it’s worth setting expectations: if the restaurant is busy, service may be slow and food quality may not be up to the usual standard. Hopefully this was just an off day, as past visits have been much better.

Dillon Lawrence

I used to come to Islands almost weekly years ago and always loved their fish tacos, burgers, and cheese fries. It had been a long time since my last visit, so I was looking forward to coming back. When we arrived, the greeting at the host stand was a bit disorganized. The restaurant was fairly empty, but there was some confusion among the hosts about who was seating us, and we were eventually taken to a table in the far corner by the bathrooms. It took a while for our server to arrive, so we were ready to order everything at once. We started with the cheese fries, which were excellent, served on a hot plate so the cheese stayed melted and the fries stayed warm. For mains, we ordered sliders, a cheeseburger, and the classic fish tacos. The fish tacos were unfortunately dry and lacking flavor, the sliders were just okay, and the cheeseburger was solid. Service throughout the meal was on the slower side, and even the water had an off taste, which led me to switch to a Diet Coke. While seated, I happened to look down at the side of our booth and noticed dried splash marks from old food and drinks. It was not a good look for a restaurant and made the space feel less cared for. At the end of the meal, we asked our waitress for a to-go box twice, but it never arrived. We eventually had to ask the host, who finally brought it to us. Overall, while it was not the worst meal I have had, it did not live up to the fond memories I had from years past, and I do not see myself returning anytime soon.

+6

Holly Bugos

Waitress was incredibly nice and helpful. I ordered a Hawaiian burger with a Caesar salad. Manager (possibly?) brought my salad out and said they were remaking my burger because it was sloppy and overcooked. I ordered medium. That was perfectly okay with me; I was glad for them to remake it. The sauce and pineapple had good flavor with the burger, but I prefer a big, juicy burger. My husband had the Kilauea burger with fries. It was not good. There was so much black pepper seasoning that it made the taste of the burger unbearable. He ate less than half. The fries were good and crispy. My niece had the kids burger with pineapple. She special requested that the pineapple be grilled and they were more than willing. The staff was incredible; the burgers were just okay.

Misak Gyu

I must not eat for at list few days in order to eat their food again. That taste was so cheap and it was so obvious the oil it was prepared with was used from probably 1942BC.

Carmen A.

Stopped for lunch when place opened, which may have been a mistake. Place was empty yet service was nevertheless slow. Frank was slow to take my and my wifes order and was slow to deliver food. Wife said her burger was just OK nothing special and she would not return. My BLT had cheese and was served on a cold hamburger bun. Only food that was served warm were the fries. It was very difficult to receive a refill on our drinks too. We kept trying to flag Frank down to help us but he seemed preoccupied on his phone or chatting with others. Even though place was empty, after 45 minutes a few more unfortunate folks stumbled in. Too bad my wife previously enjoyed Islands but after this dining experience said she never wants to return. She said she can get cold bad food and no service elsewhere. Place was a bit loud with multiple TV's blasting loud sports.

Serena Chao

Update: I’m saddened to have to give this location one star (honestly zero if I could). Just when I was starting to enjoy this place, they completely disappointed me with their odd and uncomfortable service. When I asked for the check and mentioned I’d be paying in cash, the server stood right at the table and waited, watching me dig through my money pouch—even after I asked her to give me a minute. Literally HER EYES WERE INSIDE OF MY PURSE!!! It felt very intrusive and made me extremely uncomfortable. A little privacy would have been appreciated, along with a printed receipt first. On top of that, I can’t stand when restaurants clear dishes while we’re still eating. Please don’t reach over guests to grab plates—it’s rushed and makes the whole experience unpleasant. Unfortunately, this was enough for us to decide we won’t be coming back. —————————————— I used to frequent Islands a lot back in 2008–2010, but over the years I stopped going as much. The last time I visited in 2023, I wasn’t impressed with the food and didn’t feel the need to come back. Recently, though, I gave them another try—and I think they’re winning me over again with their burgers. This time, everything came out hot and fresh, with buns grilled to perfection. The Hula Burger especially hits different—amazing! The only downside was that the fries were a bit hard and overcooked. Hopefully next time I can request them to be cooked a little less crispy.