If i could give a ZERO star review, I would. My office placed an order through firehouse subs website. 6 sandwich meals. They did not have tuna, so instead of contacting me and finding a solution, they just completely did not contact me. So when the order arrived, we were short one sandwich. Now as for the rest of the sandwiches, TWO were completely incorrect. Upon contacting the store and informing them of their mishap, they told me I wouldn’t be getting any sort of refund. Essentially this store is completely disorganized and clearly mixed our order with someone else’s. Whoever answered the phone and handled this situation poorly definitely should work someplace where they don’t have to deal with customers. Don’t give this place your business. $40 wasted.

Ice machine was broken. Tea dispenser was leaking tea all over the counter and Only had unsweet tea. They were out of the garlic bread for the French dip sandwich. Chip selection was minimal. They were not restocking the shelf. Took more than 15 minutes to get our food and we were only the third person in line. Food was suboptimal. No soap dispenser in the men’s bathroom. Gross.

UT Nurseapple

We went to Firehouse Subs to get our T Mobile Tuesday Hook & Ladder Special. We were told to order through the app. The sandwich wasn’t available in the app so the cashier told us we could get another sandwich as a bogo. He said they ran out of the Hook & Ladder meats and weren’t prepared for the T Mobile deal. He also said they weren’t a corporate store and his owner didn’t want to honor those deals. When the bogo wouldn’t show up on the app, he called the owner and then said they couldn’t do anything about the T Mobile deal. We recently moved to this area and had been looking for a Firehouse Sub so this deal led us to look it up. The owners negative behavior toward me as a customer turned me off as a return customer.

Krissi Simmons

Won’t ever be visiting here again. Workers leave the open light off so that people won’t come in. When we went to pick up our food, it was covered in flies. The place is dirty and the workers are lazy. My sandwich which comes with bacon-didn’t even come with bacon.

Abel Acosta

my experience at this location was terrible and I normally love firehouse, but on this night dec.18, 2025 it was not good at all I was there between 6&7 pm eating dinner with my wife, the sandwhich I ordered was the French dip, when I got it it was flat, no flavor and was made by two juvenile looking girls who were more busy messing with their phones, instead of paying attention to customer service, laughing out loud and giggling constantly, the restaurant was totally empty, we were the only two there, now I can see why, bad customer service and horribly made sandwhiches! They forgot to give me the dipping gravy for the French dip!, because they were too busy playing on the phone.!, also the floor was dirty and the potatoe chip crack was empty, never going back, yall used to be good! Seems not anymore, I would give zero stars but it wouldn’t allow it

Zachary Lucas

What's the point of staying open until 9 if yoir going to serve cold sandwiches at 8. I understand the employees want to go home after their shift but if this means you don't serve your regular menu after a certain point that should be made clear and consistent across all locations. I love firehouse subs but this is very disappointing. I hope this review makes its way to the management and its addressed. I dove 20 minutes to get food at your establishment and only to be greated with the news that I cant enjoy what I came for. A HOT SANDWICH.

Kevin

Well damn. This experience was dreadful. My wife and I ordered 2 steak and cheese meals and it was just terrible. I should have known it would be bad when we walked in the door and seen dirty tables, stuff on floor and only 2 people working on a Saturday. But wait, it gets worse. These 2 medium sub meals cost $27+ and was not worth $7! Took the glasses to get something to drink and there was no ice in the machine. The lady said "Oh it's been one of those days. I'm not even supposed to be here today, it's my day off." Red flag number 4, almost 25 minutes later, with only 3 people in the place waiting for their food, we eventually get our meals. The bread was soggy and from what I don't know because there was hardly any meat on it at all. This is one time I wished I actually took pictures of my food cause you would not believe how little was on here and how much they charged for those 2 sandwiches. It's literally like they split the meat from one sandwich and put it on two. I guess they were running low on meat too as well as being out of a large selection of chips. The only reason this place is getting one star is because Mrs. Vicky's Potato Chips were delicious. Everything else was just terrible and I would not recommend going to this location until they're under some kind of new management! STAY AWAY!!!! FFS spend your hard earned money where you can get better food and what you paid for, because you WILL NOT get it here!

patti bowser

If you are going to advertise and offer Veterans Day special you should honor that!!!! Obviously you were not sincere in honoring veterans. Lost my business!

Tatum Bethune

If you "Stop taking orders at 8:45 pm" maybe change your closing hours to reflect that instead of 9pm. It's kinda false advertising... Turning away customers when your open sign is still flashing is bad for business.

TxzAngel

I wanted to try out the firehouse closer to me, i usually go to the one in Pearland. Now im gonna keep going to Pearland, the service was terrible. I felt as if the crewmember was making fun of my intelligence. Making small comments while I was ordering. I knew I should have stopped there. Lastly when I was waiting for my sandwich, this curly haired guy was touching his face and fixing his hair with his gloves on. That made me feel so disgusted, I should have ordered a refund. I did not spend $20 just for the food safety to be disgusting. When we got our food, it was okay, my friends sandwich however, half of the sub was cold, the meat was cold, it was as if they didn’t heat it up. It was meatballs btw.

Mykayla Hampton

We dined in and ordered at 1:26 2 small sandwiches it is currently 1:50 as I am typing this review. 5 workers in here, a lot of ppl are waiting to pick up DoorDash orders. These workers are moving SLOWER THAN SNAILS. I’ve already seen 2 workers touch their nose with their gloves on that they are wearing while preparing peoples orders.. just disappointed in the extremely long wait we are having to experience. First time and probably last time coming here. Update 1:58 just got our sandwiches. Disappointed is all I can say. Not the best service.

RAT

Ugh. This place used to be good. Maybe just this location. The guys were trying thier best. But I think online orders are messing them up. Got our orders wrong twice. It's a shame. Fire fighters are the best.

Rita Rodgers

This location is terrible. Anytime I order online my order is never correct. They always forget to put the ingredients I ask for. Sandwich was super soggy as if they did not notice that I put a pick up time. When I asked about my drink the girl rudely said "you can grab it yourself" yet I ordered a bottled drink and those are behind the counter.

Jeff W

I used to frequent this firehouse fairly often and always had a good experience, but today was quite different. Sandwich was tiny for the price. Close to $10 for a medium sandwich that was 4-5 slices of meat total. Very sloppy as well. Won’t be returning anymore given that the quality of the food has dropped off a cliff. Also took close to 10 mins for my sandwich with one order ahead of me…..prioritized a to go order that was ordered after mine.

Sabrina Salinas

30+ minutes for 2 sandwiches, even if you order online ahead of time. They also shoved my medium sandwich into a tiny box.