Tim Hortons

karen kowalkowski

Over priced on ICE capps. Can't believe they charge for whipped cream. Breakfast sandwiches are small. I like Paula's ice caps so much better.

When we pulled up we heard the young man Jake making the sandwiches complaining about people ordering so much food whatever, we ignored it and continued waiting for our order when they finally gave us our order that same young man Jake came to the drive through window and was very ignorant he stated “ it’s ignorant to order 5 sandwiches the drive through is only to order a coffee and a donut” I can maybe understand if they were super busy but when we first pulled up there was no one behind us and by the time we got our food there was only 2 cars in the drive through. All the young kids that work here need a attitude adjustment. If you don’t like your job get a new one.

ethan danner

I ordered 50 timbits from this location this morning and they were all stale and from last nights batch

D D

Manager is very rude. Place is dirty with cockroaches crawling and flies on baked goods. The manager is sloppy and dirty and treats customers like garbage. Customer service is horrible and the workers are also rude and ignorant. No please and thank you in this joint.I have also seen them go with the same glove from the register to clean the bathroom and then come back and handle food and lick the spoon after they make sandwiches. Stay away from this place worst the one on ridge in Lackawanna. By far the dirtiest Tim Hortons I've ever seen.

Bob Bobb

Holy shit, I waited 20 min for icecap. Line wrapped up around the building. Place is too slow. They need to hire some better employees

Bvv Bvv

Super slow,flys on donuts

Brandi Gaston

One of the worst locations I have been to. I realize that maybe they were short staffed but the manager looking around, not assisting, no direction. Horrible. Waited 30 minutes for 2 coffees and 10 timbits. Do better or get a better manager.

David B.

I stop at tim hortons usually 2 to 3 times a day for coffee, donuts, wrap etc. and I will usually drive several miles out of my way to go to this store because they always got my order right and they stir the coffee. I ask for my donuts to be put in a box because when they are in a bag the frosting sticks to the bag, no problem. Until recently. I went to your store today and asked for the donuts to be put in a box and the worker told me you don't do that. Ordered a coffee and it was not stirred, besides she is rude. This was in the AM. Went back this afternoon ordered a coffee and once again coffee was not stirred. If the worker at the window, Kayla, is miserable and doesn't like/ can't do her job maybe she needs a new one. This isn't the first time either. All the other workers at the store 5 stars.

Gigi G

I went in for a bagel and latte and watched the manager make my bagel with no gloves on when I asked for a refund I was given an attitude and his exact words are the hand that doesn't have gloves on isn't touching your food but you touched everything going on my food and every other order and didn't wash is hands before like come on do better Tim Hortons for real unprofessional

Duke Boss

I have never been to a Tim Hortons that has consistently messed up my order every single time I go. Especially the morning shift. From forgetting hashbrowns to putting the wrong jelly, forgetting entire drinks, you guys need to hire more competent people because these young adults just ain't cutting it.

Shimmer &Glitter

The customer service at this location is beyond terrible. You have young kids that don’t care and have no clue on the meaning of good customer service. The manager that I have made a complaint about a young man who worked the drive thru, pretty much said it’s a busy location, but I’ll “speak” to him. Last week I was told by a different young man that I could not pick up my online order due to him not making it. Just because he did not want to turn the grill back on! This location closes at 8p and i placed my grilled cheese sandwich order at 7p. I told him I used points to pay, received a message stating my order was ready, drove in to grab it just for a lazy worker not wanting to turn the grill on and argued with me about how it was closing time in a hour and would not being turning any grills on. I left there with no sandwiches and lost the points. I will never go to this location on Seneca street in West Seneca *Thank you for your automated response but I already have reached out and have been waiting for the manager to get a hold of me for a week now*

Mady Smith

everytime i try and order a bagel with extra cream cheese this is what i get . lame. get people who actually care and listen to customers to work there.