McDonald's

Zamii Avila

I've been going here for years, but lately, service has taken a plummet :( The employees are nowhere to be seen, and it takes a long time to be able to order, so I usually opt to use the kiosk to avoid this🤷🏻‍♀️ But there's always something missing in my order, so I have to wait for them to come anyway so I can get my missing item. They're also always upset and mad at having to attend any customers🤔 or if you use the app for some reason. Happened multiple times this isn't the first :/ TLDR: Food is okay once you finally get it. If there's nothing missing, that is. And you may get the stink eye from them a couple of times. 🤷🏻‍♀️

Sharelle Green

I normally come here on my way through because I am from Longview and I travel. I always use my app. Today I used my mypoints and got two hot n spicy mcchickens on two tickets. One in drive thru(got that one) and one at curbside spot #1. I waited patiently at spot 1 until I seen someone get their order before me. I asked the employee what was taking so long on my order. The employee went in and came back out and requested proof. Showed her my order # on the app. She proceeds to go back in and came right back out asking for a picture. I got out of my car and went in. The manager asked for proof and I showed her and she said I was lying even with the proof. I then proceeded to ask for her bosses information. She argued with and stated no one was there but her. Which was a lie since her boss came from out of the dining area and helped me. I tried my hardest to keep a level head especially having a customer service background in management. She was most definitely rude!

William Bryson

Hands down one of the worst locations iv ever seen. Rude, Lazy incompetent Staff that will screw you at every turn. God forbid you place a door dash order because they will cancel it 9 times out of ten stating they are closed when its currently 4:00 in the afternoon. The never get the order right so i dont know how they stay in business and when you ask them to fix it they are rude and leave you sitting in the lobby for 25 mins. Keep driving and go get your food somewhere else. If i could set them at 0 stars i would

James Harding

It was about 5:03am when I pulled up in the drive thru lane. There was a car ahead of me. I waited for over 5 minutes and no one was taking the waiting cars order. I drove around to the 1st window and an employee was cash in the drawer she acted like she didn't see me and walked away. It was approximately 5:10am when I pulled out and went to Gladewater's McDonald's. White Oaks McDonald's can't seem to ever be open and ready at 5am. I'll be taking my future business to Gladewater. I came for breakfast but they weren't taking orders 10 minutes or longer after 5am. I suggest you hire people that can get to work on time to open on time.

Kathy Mezzell

No soap in womens restroom. A sign that employees must wash hands before returning to work but NO soap. The fountain drink machine was awful and filled our glasses in back. The place only had a few customers.

sweatnautomotive

No matter how many times I tell the KETCHUP AND CHEESE ONLY ..... They put ONIONS on my burgers. Hope you like raw onions .. cause weather you want them or not you're getting them. This is order 5 they have done this to. Literally the worst place in 40 mile radius to get food. Save your money and go elsewhere!!!!!!!!!!!!!!!

Fancy Nancy

This is the slowest McDonald's I have ever been to. The food was fine but someone who doesn't speak English nor understand it well should NOT be working the drive thru. It was an absolute mess trying to get her to understand what I was saying.

Reviewer In Charge

Came through the drive-through for fresh fries. I had about a five minute drive back to the house so I checked on making sure that they were hot and fresh. They were already lukewarm and not fresh at all. I pulled around back around through the first window and asked for some fresh fries. He got on the microphone with Dominic And after a long drawn out argument about how fresh the fries were and that Dominic himself just made them four minutes ago. Dominic threatened to call the cops on me.

Courtney

We have spent so much money here it’s unreal. Yesterday we got a shareable meal and there are two of the same shareable meals for the same price one comes with nuggets and fries. The other just comes with the nuggets. They are the same price. I accidentally purchased the one that came with nuggets only. We went in to talk to the employees to see if we could still get the fries and the employee was too busy on her phone to give us any attention and then she acted like we wanted something for free when technically, we paid the same price, we would have either way. Ended up paying another nine dollars for the french fries to shut her up.

Robert Hogg

Workers (including the manager)just stared at us standing at the counter waiting to order. They had 5 people running around the kitchen looking for a missing order for 5 minutes it doesn't take that many people looking and they could have just remade the order and moved along instead of wasting all that time. We finally just ordered on the kiosk and had to ask for our cups. We go to the drink machine and the coke was not working so we went to the counter and finally started to walk into the kitchen to get our drinks. They come running then and fixed our drinks and later when we got our food it was ok it's disappointing to wait that long for warm not hot fries. This used to be a good restaurant but sadly it has gone down hill. I watched several customers get annoyed and left while we were waiting

lynn mk

Yr employees must hate their job / customer service sucks/ will never return / never hear a hello or thank you so u just lost a customer u need to train yr employees about customer service u don’t favor certain customers all customers should be treated the same or don’t work with the public because customer service is the number one for yr customers to come back/ u guys have skipped on the French vanilla ice coffee now can only taste ice coffee nothing else learn how to make French vanilla ice coffee put the French vanilla in the ice coffee not just coffee so glad to be leaving texas and going back home where they know how to make drinks and not skip out on the flavor