Davey Jones

So glad we have become a society where if you are about to piss youself on your neighborhood walk, you'll be told you need to make a purchase to use the bathroom.

Audi

I was trying to order and when I called the person hung up on me three times and after the third time he transferred me over to someone else and when I told her about him she was like "probably because you sound like your five

Elem Crislayne

I've been a Starbucks customer for years and was very upset because I urgently needed to use the restroom. Being a woman, the attendant told me I would need to buy something to use it... I thought it was absurd that this establishment didn't allow women to use the restroom... after all, I would have to wait in line to buy something and use the restroom, even though it was an urgent matter. This left me very disappointed.

Claire Alonso

This is legit the worst Starbucks in the city. Every drink is sub par and tastes off. Go up the street to the next Starbucks because the Lauren Village quality is consistently off

Ginger Thimlar, LMT

So as you’ll notice, I posted on the Fillmore store just about five minutes ago and what happened I pull into the Starbucks, which is located next to Polly stones and they do not have the ability to make coffee. They are only serving Americano so their coffee machine is down.. i’m not sure what to say when someone still tries to serve somebody an Americano when that is basically water down coffee. This is happened in several Starbucks in my morning trips. I’ve had this happen over on fourth and Irving several times. I’m not sure why Starbucks can’t have a backup machine. It is a major coffee supplier in the United States.

A C

Just not at all friendly. The staff kept getting my order wrong. Like they need to wake up or something. I felt like they just wanted me to go away and stay away. I went a couple times and same experience each time. Only once was the barista actually kind and welcoming towards me being in the cafe.

henok welday

The Downfall of Starbucks’ New Restroom Policy: “Buy First” Leaves Customers Humiliated and Disgusted Last night, my loyalty to Starbucks was shattered by one of the most dehumanizing customer service experiences I’ve ever endured. As a daily visitor to this location, I never imagined I’d be treated like a criminal simply for needing to use the restroom. The company’s new policy—forcing customers to purchase something before accessing the bathroom—is not only tone-deaf but downright cruel, especially for those with health issues. Here’s the nightmare: I rushed in, desperate to use the restroom before ordering my usual seasonal drink (a treat I’ve purchased countless times). The barista, Kayel, coldly refused to provide the code unless I bought something first. I explained my urgent health situation, pleading to use the restroom first as I’ve done before. Instead of empathy, Kayel responded with aggressive stubbornness, essentially holding the bathroom hostage until I handed over money. Forced to comply, I hastily ordered a Hot Lavender Oatmilk Latte. But Kayel’s incompetence only escalated. Not only did he prioritize enforcing this predatory policy over basic human decency, he couldn’t even ring up the order correctly. Instead of inputting “Hot Lavender Oatmilk Latte,” he lazily typed “latte oakmilk” showcasing either sheer carelessness or a complete lack of training. The humiliation didn’t end there. When my Apple Pay timed out due to the rushed transaction, Kayel—who was clearly more interested in lounging by the pastry case than doing his job—sighed and rolled his eyes. He refused to reset the payment prompt promptly, even as I stood there embarrassed and frustrated. His body language screamed contempt: slumped shoulders, disinterested monotone, zero urgency. It was clear he viewed customers as inconveniences, not human beings. When I finally asked for a manager, Adrian stepped in and handled the situation with grace, proving that competence and kindness do exist at Starbucks—just not in Kayel. Starbucks’ policy, paired with Kayel’s hostility and ineptitude, turned a routine stop into a degrading ordeal. Shame on Starbucks for prioritizing profits over basic human decency, for employing staff like Kayel who lack empathy, training, or work ethic, and for creating a policy that turns simple acts of kindness into transactional nightmares. This isn’t just a flawed policy—it’s a corporate failure.

Miguel Flores

I placed an online order and i ended up accidentally ordering it from a different location but that's not why I'm on here right now or why I gave this place a bad rating. I needed to use the bathroom and went in to ask if I could use it and asked for the code there were like maybe 8 people there and no line so I asked an employee and they looked me up and down and said I have to buy something to use it. Now having to use the restroom I didn't want to have to explain that I was there because I ordered something online and stopped at the wrong Starbucks so I asked another employee and he said I have to buy something then does that thing we're people give you a long explanation like you're a five year old and I tell him I don't need an explanation I need to take a piss. Now I am new to San Francisco but I've had no problem using the restroom at any Starbucks here. Now in the past I worked and delivered for Southwest traders in Fresno and Stockton which is a company that delivers to Starbucks for a spell and I have literally been to over 268 Starbucks and never have had a situation where using the bathroom be such a big deal even when I'd show up dirty from delivering to Starbucks all day at locations that didn't know who I was. Mind you it wasn't like they were busy and the bathrooms had a line they have three bathrooms and none were in use. I thought San Francisco was supposed to be a place filled with caring , understanding , empathetic, people. It literally wouldn't have cost any of these people anything for me to use the restroom I had to go outside and risk getting ticketed to piss. If they treated me like that I wonder how they treat homeless people

arthur almeida

I am a long-time customer of this store and I always place my orders through the app to receive benefits. When I asked for the restroom code, I was informed that I could only use the facility if I made a purchase. I felt as though I was treated like a homeless person, despite being dressed appropriately for my job. I am a customer who visits this store almost daily, not because of the quality of the coffee, but for the experience. I did not insist on using the restroom, but I am determined to publicly express my dissatisfaction with the training of the staff at this location regarding customer service.

Elaheh Aria

The good point is the store operates 24 hours and it has a lot of seating area, the disappointing points are dirty espresso hooper and poor customer service at register ( the black Americans women barista was mean !)

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