Bri Daniels

I ordered KFC after work lastnight it was a very long shift for me. $6 box and the apple poppers first time. Once I got my food made it home o noticed my apple poppers wasn't cooked they were cold, pale and undone. My chicken was soggy as if it had been sitting out luke warm and old. I stay 2 blocks away to tired to go back .

Marissa Velasquez

If I can give zero starts I would. Service is trash lady that works in the drive through was so rude, she got our order wrong. Went back to get the correct order and she was still rude.

Customer Service Matters

I’m disappointed KFC. I came to try the hot wings and wedges and after spending $25 I got cold food and some of it looked alittle questionable. I have hot wings with bones and a few boneless hot wings and I’m confused because I didn’t know it was supposed to be bonesless. I included a pic of a wing I broke in half. Some of the wings don’t look like drummettes nor flats.

Alexis Lee

So i drove here after a long day of work to get the new hot & spicy wings and potato wedges, i order at the window pull around pay then wait. The lady at the window hands me the bag asks if i needed sauce then i make the long drive to midlothian. I finally get home and check the bag to eat & there is a carton of potato wedges, 1 chicken leg, and some fries. The wings were missing! As a pregnant woman this absolutely ruined my day I cried all night eating those potato wedges for dinner. I am still hungry as I type this! I want those wings 😭

A. Alexander

Customer service stinks. My son likes the tenders, so I usually pick him up some during my hour long commute home. This is not the time to make someone wait 25 minutes for their order. No apology offered. Won't be going back for a while. Get it together KFC. Times are hard and if patrons still spend the time and money at your establishment, teach your employees manners and customer service.

Jayjay Zami

Not sure what is going on but quality of food has dropped a lot , chicken is not crispy mash potatoes feel bad, customer service person was rushing thru drive thru told me pull n wait for few minutes , had to wait 10 minutes and backed to go to window and I said it’s not two minutes or she even cared to bring my food to me I had to go back to window , she was a Spanish person and she looked at me n said sorry . Well I was on lunch so was in time crunch . Not happy not going anymore .

Bam Erves

I went to redeem this coupon and I was told by the head manager thats they did not honor this coupon given to teachers for teacher appreciation week she said I had to buy something i said cool gimme a cup of water she said we dont charge for water i said give ne a biscuit and said it didn work. she called the area manager and he said that it must be a corporate coupon but they still didn honor the coupon. THIS IS SO SHAMEFUL ON Y TOP OF IT THE HEAD MANAGER IS HORRIBLE!

Vicky Neis

Walked in yo this place. The girl at the register was extremely rude. She said her location also doesn't except coupons. She was a terrible representation ofthe brand. Had an attitude before we even spoke. Will not vist this location again. Walked out and went nextdoor to Popeyes. Find better employees

Meah Chachere

THROW THE WHOLE STORE AWAY!! I am disgusted by finding hair-- battered, deep fried and nestled within my order. This is not chicken feathers that weren't plucked. Someone is either missing a hair net or not properly checking the food.. Regardless, I will not be back. Order was a 12pc dark mixed with Coleslaw and Macaroni & Cheese.

Walter Childs

As a child I always enjoy eating Kentucky fried Chicken, You could be blindfolded take a bite and you knew where it came from. I haven't had KFC in about 10 years. So tonight I got some from the cedar Hill location. By the time I got home the oil that was only chicken had went through the container in the bag it was in. The meat was so horrible It was all soggy. It was the worst meal that I've had in some time, and as a retired soldier I've had some horrible meals.

+3

MeSha MMD

This was the worst customer service I have experienced in a while. After calling all week to inquiry about the buffet and getting no answer decided to go with someone to the buffet and take a gamble. Its 9.99 each for the buffet but the choices are limited. Not only did they not have macaroni, fries/potato wedges but they only had one kind of chicken. I did not touch the buffet and but he started to get a plate but decided to go. Why would I pay 11$ for 2 pieces of chicken. The manager Jesus Soto was Extremely rude. He asked why did I let him touch the buffet if we didnt want it and why did we come. I told him we tried to call several times and got no answer. He did not want to give is the money back even though I had a clean plate. After arguing with me he finally did but I will not return to this location. The only saving grace was the original cashier, she was sweet but the manager, someone should have a lesson on customer service with him.