From kitchen to dining area this is the dirtiest chipotle i have ever been too.

Marvin Urtes

Second time I get dinner here and both times I got small potions. Looked liked mostly rice, a dash of beans and a sprinkle of beef. I asked for a little more but they wanted to charge me extra.

Sabrina L.

I had one of the worst experiences at Chipotle due to extremely unprofessional customer service from an employee named Belle. The interaction was rude and dismissive, which made an already frustrating visit even worse. On top of that, the chicken served tasted old and did not seem fresh at all, which was very disappointing and concerning. Several menu items were also unavailable, and there was little effort made to communicate this properly or offer alternatives. Overall, the lack of professionalism, poor food quality, and limited product availability made this visit a complete letdown. This location seriously needs better customer service and quality control.

Edmond Kim

Went in to get bowl and after ordering bowl, cashier said cashier machine went down. Waited for 10 min so offered to pay with cash but they refused to take free queso ode from app, and also demanded that I pay $14 when chicken bowl was like $13.05 with queso (this is already price with queso when they shouldn’t have charged with queso). Terrible customer experience

Jim Mathine

We were at the Denton Tap Chipotle on 12/12/2025 from 5:50-6:30pm and left without ordering. We waited in line for 15 minutes before finally ordering a chicken Burrito bowl. We were told the chicken would be ready in 5 minutes. We watched a totally incompetent cook cut chicken breasts and then throw them in the trash. Either there was no manager present or they were as incompetent as the cook. We finally left without ordering.

Jija T

Very disappointed with this Chipotle. We ordered queso for someone who doesn’t eat beef, but it came with a piece of beef in it. When we reported it, the staff didn’t apologize and actually asked us to pay for a replacement. That’s unacceptable and shows a lack of care for dietary restrictions and basic customer service. I hope management fixes this issue.

P. B.

Clear signs of poor management. Low on brown rice, black beans, carne asada, etc. Server telling cooks about this but they seemed indifferent. All the while they're cracking jokes like no big deal. Had no onion and pepper ready for my order. No apologies, just sheer indifference. Seemed like bunch of careless teens running things. Also, the men's bathroom sink was dirty and messy. This regrettable experience and the other poor reviews make it clear that this chipotle is best to avoid at all costs.

Mohammad Yunos

This Chipotle is an absolute disgrace. The workers looked completely drained and acted like they didn’t want to be there. Zero effort, zero respect, zero customer service. Instead of a friendly greeting, it’s literally, “What do you want?” — like customers are bothering them. The restaurant was disgusting — dirty drink station, dirty floors, dirty tables. I took pictures because I honestly don’t understand how this place is still operating. This looks like a health code violation waiting to happen. Where is management? Where is the health inspection? I asked for a medium or small cup — they’re out. Fine, things happen. But they handed me a large cup with NO lid, and when I asked for one they laughed and said they “ran out.” Laughing and joking around instead of doing their job. Completely unprofessional, especially the guy with the goatee. I’m done. Never coming back to this location. And yes, I want my refund — I refuse to pay for trash service and a dirty environment. Chipotle needs to shut this location down, retrain everyone, and actually clean the place. Embarrassing.

+2

Cesar Tobon

We visited this location on Sep 27th around 3:30 CST. The lady in the front has such as attitude. She shouldn't be taking care of customers. Also, all the tables were nasty and dirty. There were used napkins in the floor. We had to clean up the table ourselves to be able to eat.

Satish Kumar

I come here pretty often, but this weekend was one of the worst experiences. The staff is always rude, rushing, and acting like they’re giving out free food instead of serving paying customers. Businesses run because of customers—start treating people better.

Jerrin Jacob

Seriously chipotle?? I placed an online order and arrived on time bc it said it was ready to be picked up on the shelf only to find out my order isn’t made yet. I waited patiently for 15 minutes and there is zero urgency to complete my order. Additionally I saw that the bowls were not secured properly which resulted in the food to leak into the bag. This used to be my go to chipotle but not anymore!

Angie Huff

This location has been going downhill for years. I think it has finally hit rock bottom. I ordered a bowl with steak and a side of chips. The steak was completely burned. The chips were also overcooked and tasted like burned oil. Shame on me for spending over $20 on this meal to begin with. Definitely not worth it and I will not be back.