Dunkin'

Sergio R. Valdivia

This place is just like any other place that sells coffee, however, the slowness this kids moves is desperately annoying. 15 minutes for 2 medium size cappuccinos. And is not packed of people. Super slow. Big mistake. I will never stop by here again

Kimberly Brandenburg

I placed an order in drive-thru at the South Belt Line rd location for a sausage and cheese croissant and 2 sprinkle donuts. The sausage was cold and the cheese was just put on top of the sausage not melted. Well hell I could have made that at home and saved myself $5.09. and NO they we're NOT busy.

Brian C.

Lacking in menu online. Menu inside doesn't reflect Drive thru menu. Drive thru has items i want that aren't listed inside or online. Was just trying to avoid the l I no drive thru line...just had to add an edit to review. I waited 10 to 15 minutes for my stuff and the got my drink wrong. Their voicemail box is full in the morning and they didn't give me a receipt. DONT ENTERTAIN GOING THERE!

Amanda Myers

I ordered four tacos, and they were all very small, about half the size of the usual. Though I paid extra for the bacon, I got only one tiny piece on each taco. Today the food also tasted like melted plastic. Really disappointed in my experience, and honestly expect better from Dunkin.

I bought a couple of donuts today. I expected them to be put in a donut box like they always do, but they were putting in a paper bag, face down. A smashed mess. And they ask for a tip on their credit card machine, but they can’t even say hello when you order. Ridiculous

I came inside on a weekend morning and it was the worst mistake I could have made. Extremely disorganized staff. No one knew what they were doing, on top of that, I clearly heard one of the staff members say “these people won’t stop coming in” as if they are running some sort of charity. I waited over 10 minutes for a simple iced coffee, which did not taste good and wasn’t made correctly. Probably the worst Dunkin in the DFW area.

AVOID AT ALL COST This location has been, by far, one of the worst-managed Dunkin’ stores I’ve visited in years. The coffee I received was mostly milk with little to no espresso. When I asked the staff to correct it, I was met with an unprofessional attitude from the manager. I strongly believe Dunkin’ corporate should reconsider this franchise and assign it to someone who can better uphold the brand’s standards.

Sergio Flores Chavira

Last weekend (Jan 24th) the Dunkin app was marking this location as being open for mobile ordering/drive through only. My wife placed and order for around $43. We decided to give them some time to prepare the food since we were having our first winter storm of the year and we figured they may be a bit busy. I pulled up to next the menu and was greeted by “someone”: “Thank you for choosing Dunkin, please give us a moment, we’ll be right with you” Some 5 minutes went by, nothing. I pulled up to the drive through window, it was extremely quiet. I drove back to the ordering area. Same greeting as before by “someone”. Another driver pulled behind me, I decided to let him try and order his food. Still giving this location the benefit of the doubt: “I hope someone is really there cooking something” The other guy also got the exact same message, got tired after a couple of minutes and left. During this time we’re trying to contact customer service. We paid for food, under the understanding that they were OPEN. The volume on both videos is low, but that greeting all drivers who pulled up to the drive through menu were receiving was only a RECORDING. Played over and over deceiving multiple customers. The restaurant was empty, we were charged for food we never received. I’m waiting for confirmation from my wife she’s been refunded for what she paid. Customer service stated that we should contact them again if we didn’t receive a response from the restaurant in 2 business days. A full work week has gone by, and all we’ve heard is nothing! During our past few visits before this experience the restaurant is often understaffed, or operated by people from other locations (unable to catch their breath, given the small differences between the outlets). Sorry not sorry I’ll avoid coming back if at all possible.

Ravik A

Extremely Disappointing Experience - Order Not Made Correctly Twice I rarely leave negative reviews, but today’s experience needs management attention.I ordered a hot hazelnut latte and instead they handed me an iced drink.When I corrected them at the window, they said they would fix it but what I received next was just plain hot coffee with no hazelnut at all. The drink tasted terrible and clearly wasn’t what I ordered. It’s frustrating to correct an order and still receive something completely different.This location needs better attention to detail and quality control, especially when customers are paying extra for specialty drinks. I hope management addresses this, because this level of service is unacceptable.

Edu Signey

Service is slow and people do not communicate well. We got our donuts but our sandwiches weren't made yet after 30 mins. Other people's order were also lost in the shuffle. I get they're busy but they prioritize drivethru and forget about people that order inside. One person's coffee was left on the coffee maker. After they gave it, it was cold already so they were asked to remake it.

love monae

They are so trash here! I placed my order at 8:48am 11/10/2025. I didn’t get my order until 9:09am after i said where’s my order?? The hash browns were soggy and they completely left the egg patty off of the maple bacon sandwich that comes with egg! So we had to turn around after we left to get the sandwich corrected. The white girl had zero sense of urgency and she never changed her gloves. she was making orders touching non food items and then back to making orders all with the same gloves. the heavy set black lady with the dreads came in for her shift never washed her hands and began working on orders. Keenan did apologize and offered a complimentary meal on our next visit for the mishap but we wont be back.

Jayla Finley

I created an account JUST to make this review because my experience was TERRIBLE. Waited patiently for 30 minutes and my drink had not been called out. During this time, one worker checked for my order but did not return. During this time, the workers were occupied and although I understood this, I could not continue to wait so I did ask the cashier for a refund who needed help from the manger to issue it. The cashier asked the manager for assistance but the manager told the worker that she needed a “second”. After 10 minutes I asked the manager how much longer and she was short, passive aggressiv, and dismissive to me. The manager told me that she “didn’t know” because she was “too busy“ despite me having to wait for so long. The manager did not offer to make the order I was waiting on which was just 1 small matcha latte with cookie butter syrup. Took an additional 20 minutes to finally receive a refund because the manager continued to deny me one. Made me an hour late to work although originally I would have been on time. This event occurred 11/05/2026 at 7:45 am.The manager did not have on a name tag but she wore a plain black shirt. Thank you to the sweet worker that eventually was kind enough to issue me my refund despite not knowing how to and also did not receive manager assistance though needed. Instead the worker received assistance from a cook that verbally assisted her to issue a refund. I do not see myself returning to this establishment, especially never at this location because the service definitely left a bad taste for the company.

Lily Truong

probably the laziest staff at this dunkin, sugar all on the bottom of my coffee plus paying $3+ for snackin bacon just for it to be dry and no seasoning

A A

The staff could really use more training on how to make drinks. I ordered a caramel macchiato and was asked if I wanted it with cream and sugar—uhm what? That should’ve been my first red flag. Sure enough, when I got my drink, it wasn’t even close. Instead of a proper caramel macchiato, I ended up with an iced milk that had just a hint of coffee and caramel. Very Disappointing!! Will probably skip this location next time.

Satish Siripuram

Store is an absolute disappointment and the food is a disaster. It is frozen and thawed food put in a toaster for few seconds and served cold!. It is so bad that the neither cheese on the sandwich nor the cheese inside minis melt (see pictures) I went to drive thru and the inside the store and even after that it is same food. Store front service is ok but kitchen is pathetic which seems to ran by bunch of lethargic kids. When you get to store you need energy on the employees face which gives energy to you and the food they serve. All this store gives you is serious faces with lethargic body language. It makes you depressed for rest of the day Only saving grace is donuts because they are not made in store. Store owner seems does not have any interest in the store nor the employees. I wish it was run by someone who has interest in the food industry not just the business alone. With the store as is it is better not go to go to save your day! PS: my review is only on food they serve not the beverages as I never tried beverages at this location. I hope beverages are better