DQ Grill & Chill
Ice cream, burger · Cotulla
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About DQ Grill & Chill
En DQ Grill & Chill, te invitamos a disfrutar de la auténtica experiencia americana con nuestros deliciosos burgers, patatas fritas y, por supuesto, nuestros icónicos helados y batidos. Un lugar donde la tradición y el sabor se unen para crear momentos inolvidables. ¡Ven a refrescarte y a saborear l...
En DQ Grill & Chill, te invitamos a disfrutar de la auténtica experiencia americana con nuestros deliciosos burgers, patatas fritas y, por supuesto, nuestros icónicos helados y batidos. Un lugar donde la tradición y el sabor se unen para crear momentos inolvidables. ¡Ven a refrescarte y a saborear la alegría en cada bocado!
What Customers Say About DQ Grill & Chill
This DQ Grill & Chill receives mixed reviews. Many customers praise the fast, friendly, and professional service, especially mentioning a standout employee. However, numerous complaints cite rude service, order inaccuracies, cold food, and long wait times, impacting the overall experience.
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Tip: Ice cream is consistently rated positively. Be prepared for potential inconsistencies in food quality and customer service.
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DQ Grill & Chill Cotulla Reviews
Stopped by here the day after Thanksgiving and the service was phenomenal and the food was just as good if not better. Fresh produce, hot food and plenty of ice with my tea the way I like it. All the staff had a smile and very welcoming demeanor. This place is a must stop every time we visit on our way to the family ranch. Thank you for being a staple to the community for such a long time. If I’m not mistaken, there was a plaque there showing the first pic of existence to present day. Over 50 years is a testament to your business model. Happy Holidays.
Went through drive thru fast and friendly,thank you!
Pretty upgraded store great employee in coutulla much better than laredo what else is new.
Unfortunately I did not catch the name of the guy at the counter, but he definitely made it a gold star service! Very polite and professional. The food was great and found a picture of a friend of mine hanging in the dining area. Place was clean and we had an enjoyable lunch. We had the chicken and beef finger tenders and a hamburger.
Order shrimp basket with taters instead of fries in drive thru. Employee stated he couldn't switch the fries to taters on the menu screen, but he could switch to onion rings. Thought it was weird, but told him I'd take the onion rings anyway. A car was waiting in front of me when I got to window. By the time I got my order, the car in front did too and drove off. Something told me to check my order, I just thought it was weird that we both got our orders so quickly. My bag had a steak basket. The employee took it back and gave me my order with and ice cream for the trouble, which I thought was nice. I opened the bag, and the shrimp was piping hot. However, the fries I didn't order were cold. I was too tired to even drive back around. Anyway, I won't be back.
The person at register was rude and very cold during time we were waiting for our food the same lady started mopping the floor I had to get up to get some condiments and she seemed very bothered by that. It made us very comfortable eating there.
Don't know if the person taking my order was preocupied with something. Request mayo NO MUSTARD and just sandwich and drink. I get combo with mustard and mayo. Spoke to manager she explained that it was added as it showed on ticket. Clearly not what i ordered. Manager thank you for clarifying things for me. I just ask that your employees pay attention when a customer orders the food and get it right. Thank you. Disappointed.
Took them 1 hour to give my food and it was cold when I got it
To be honest. Idk why I keep coming to this location. Don't get me wrong DQ. I've been eating your food all of my life but this is getting out of hand. I literally told them that I got shredded hamburger salad the last time I ordered a grilled chicken salad, instead of romaine. Don’t get me wrong this isn't the first time. I'm just sick and tired of these lies. If you don't have a proper salad. Why do you sell it to begin with? Some people actually like to eat a late night salad but I guess it's too hard for your management to understand that. As a business owner I know it's hard to have inventory at hand at times but damn do a better job to keep those that actually care about the food. How I said I told them that all I got the last time was hamburger lettuce and I got the same thing again. I know this will not mean anything to yall but to be honest all of your workers are just there to collect a paycheck so maybe you should invest in them and teach them to do a better job at serving the customers.
Terrible service never able to place an order due to employees never picking up the phone
9-11-24 8:05pm Sat in the drive thru for at least 5min. Not a single greeting. A simple "I'll be right with you" makes all the difference instead of not even acknowledging a person is there. I finally just drove off. Only 1 person if front of me. Never again.
Normally this location is pretty good but on this particular day the lobby is closed and the two female working were too busy cleaning to even come to the window to take people's orders the only one that was somewhat helpful was the cook. He seemed to be in a better mood
The food is good ! & The workers hate their job horrible attitudes. I can only imagine their attitudes at the ending of their shift. And they need to train their employees on how to make ice creams right I got a sundae with one strawberry literally. And no one was cleaning up the tables.
The new remodel job has taken out a bunch of tables and added an ice cream kitchen. Waste of space if you ask me. Doesn't have a welcoming feeling anymore. Two girls working the front. One at the window and one in the ice cream kitchen. Neither acknowledged the fact that i was standing at the counter waiting. The girl that waited on me, after I had to ask if anyone was working the counter, didn't know what a frosted coke was and didn't know how to make a cherry coke. Obviously completely untrained. This place has gone to Hell since the Taylor's retired. No one cares probably but I won't be going back.
The guy who is serving the ice cream is always with a bad attitude, this time he didn’t put pecans on my sundae and I just told him while I was there waiting he ignored me and went on making other ice cream for the drive thru then came back and started making another one then I told him again, can I just get the pecans on this sundae because it’s melting then he rolled his eyes at me and came all mad to add the pecans. He is always with that mad face I think he should get fired for bad customer service
Don't order the taco salad. Very small compared to other Dairy Queens. Had no beans in the bottom like there is supposed to be. The taco shell tasted nasty. Not worth the money. The fries that I order tasted old and not fresh to order. Who ever owns this Dairy Queen needs to sell it or do some changes in this store because it really was very disappointing for a Dairy Queen franchise.
OMG!! I order my food, the lady hands my drinks to me thru the window, spilling over the top, i ask her for napkins to clean my truck and cups. She tells me to pull around to wait for my order! I’m like, can I wipe these cups real quick. So I proceed to pulling around and there’s already a car waiting for his food so I pull beside him to wait too, a different lady(manager) comes out rudely telling us to park right! And barges back inside! The way the stores parking is on the pulling around the drive thru side is impossible to easily park when coming around. Those ladies were complete bit@&$. I’ll never go back!!
My husband just got home from a long hard day of work & purchased a Nachos Deluxe & come to find out they DID NOT EVEN PUT MEAT IN THE NACHOS!!! AND ITS NOT THE FIRST TIME THEY'VE MESSED HIS ORDER UP THEY NEED TO GET THEIR ORDERS CORRECT!! 😡😡😡 Just money down the drain!
I can't believe I just left there after waiting almost 10 minutes for my food and was served cold leftover food that was mostly inedible. I guess they wanted to give me the appearance that they were making me fresh food so they made me wait. The only thing warm in my whole country basket was the gravy. And it was only warm not hot. The only fries in that basket that were somewhat warm must have been close to the light because there was zero crunch on the rest of the cold fries. I have been stopping by there once every 2 to 3 months sometimes more for many years now. Time to give something else a try.
Quality of the hot food is a hit and miss but the ice cream is always on point . The customer service tho is greatly lacking , I have been to this location more than once and Have experienced poor and rude customer service both at the intercom and window everytime . The tone and demeanor of workers seems as if they hate there jobs and that it is just an inconvenience for them to take my order and allow me to pay. The speed of service is also lacking even when it appears there are only a few vehicles in the parking lot and no line in drive thru with that being said be prepared for Ridiculously long wait for something a simple as a dip cone or large drink.
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About DQ Grill & Chill
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1092 FM468, Cotulla, TX 78014
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1092 FM468, Cotulla, TX 78014
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