Delhi A. Santiago

I really love the place, the variety of bread and desserts that they have it’s amazing, everything looks so good that you’ll want to buy at least one piece of everything!, and the cakes?. Those cakes are amazing. I really love the creativity that they put into everything. And let’s not forget about the customer service, they are super nice and sweet; and the best? They are taking the best measures so that the client takes care of their health and that of others, they have a hand sanitizer when entering the business and gloves for the customers to use!

+2

Dumitrita Paladi Contes

I like coming here when I’m the mood for something sweet. The macarons are great and any other dessert I tried. Maybe the sandwiches need improvement and maybe the service a little. Also, there should be a rule on how long people can dine in for. I had to wait a very long time to get a table when some people were sitting without ordering anything or long after they finished their coffee.

Kaysie Cheng

pastries are so delicious! recommend going earlier in the day bc the ube & matcha cream donuts weren’t as fresh and a little soggy. love that everything isn’t too sweet. offers a military and police discount of 10% off

Yvngumar

Not bad of a place considering all the hype I heard regarding this franchise. They have more then 1 store and the other one I know is near queens center mall in the middle of the block this one kind of sits in the corner. You go inside and the ambiance is pretty good. There are a couple of workers in the back preparing the food or tending to the customers with 2 registers at a time but other than that it’s usually self service. Take what you want sort of thing. You browse around and find all different types of deserts and pastries. I tried a couple things I have never seen before and I was pretty amused by the experience of it all. Still depending on how you see spending $15 on a couple of 1 time snacks maybe a bit on the far end. They do have sandwich meals and other lunch time options but this is mostly for cakes, drinks, sweet items etc. The menu sometimes may not be so clear but other than that no other complaints about this place. Plenty of space to sit around, eat and have conversations on the intricacies of life.

Jeremy Wang

I want to preface this review by stating that I will continue to come here as I think the coffee, cakes and pastries are all above average. The staff overall is fine but there is not enough staff at the checkout counters. There are only 2 cashiers and I've been in here hundreds of times and over 80% of the time there is a long line. I understand there may be a cost factor here but I've observed a lot of people leaving the line or people with very annoyed faces. I waited for 10 minutes this morning for a cup of coffee and I feel that if management added a cashier or perhaps came up with a system where the staff would be more efficient it would greatly help.

B L

Great cafe for a quick coffee break or breakfast. A wide variety of Asian inspired and French influenced pastries. Although some buns and pastries need no additional sugar coatings as it is already filled with very sweet fillings. Service is acceptable but the ‘wait lines’ to the cash register are very disorganized. Benches and padded cushions on chairs are VERY STAINED AND DIRTY. Restrooms are always dirty. Bad sign of the maintenance and management skills. A clean bathroom tells a lot about the establishment and how their pastries and cakes are served.

It's been a couple of years since I've been to this location and I'm disappointed in the decline in service. My coffee order was incorrectly taken and the barista didn't make it right when correcting the order. I didn't realize the order was wrong again until I left to head to work. The baristas from a couple years ago were so wonderful.

Tiffany S

The cakes were nice the line was pretty quick. Went in line mostly to buy some drinks, the guy at the counter seemed new as he was taking his time finding the items on his screen, he also messed up a few times when we said iced versus hot. But the drinks, same guy went to make my drinks, he was really staring down at recipes they had trying to find the drinks I ordered....ordering 2 iced honey lemon teas does not mean they should be warm, without any honey, and made together because the second cup literally has the paper from the teabag of the first cup. Even if they were asked to remake it, all they did was add ice, still no honey and still with the paper soaking at the bottom of the cup... Also, the more complicated drink that was ordered as made right. New hires should be monitored, not left alone.

It might be unfair to give this 5-star review but based on the sliced bread that I was bought by a friend yesterday, the quality was top-notch. I have to change this to 1-star because after interacting with those cashiers (non-Asians), they need serious training or just quit the job. Sorry.

They don't know how to treat customers. They should be educated. They were so rude and ignored what I've said. I was in the right line and I was first but manager ignored and did not apologized. Terrible!

Lusi Lay

Although I love these cakes and have been a loyal customer for years, the service has become incredibly unprofessional. After being sold an unfresh cake from the back, I began requesting cakes specifically from the display window, but this has led to hostile encounters and staff members yelling at me. Most recently, an employee named Alexandra intentionally misled me by switching a display cake for one from the back while boxing it up. The staff's dishonest behavior and dismissive attitude have made me feel unwelcome and uncomfortable. It is disappointing that such a great product is paired with such poor treatment, and I hope management addresses these issues immediately.

Li Moon

It's 10:39AM in the morning and they have breads with prepared time 12pm in the afternoon ready for you. The employee just wipe the original time and write the new time in the front if my face. Wooooooo

CIP TV Bangla

Reply : We received two calls from the police, who instructed us to notify the Better Business Bureau. However, your establishment claimed we finished the food before requesting a refund or exchange. As evidenced by the attached picture, the food was barely touched when we returned it to your manager, who was rude and unprofessional. Furthermore, your establishment failed to declare food ingredients on the container, which is a violation of law. According to legal standards, if food quality is subpar, it should be recooked and provided correctly. Your actions appear to be a scam, and attempting to threaten us is unacceptable. Instead of threatening customers, you should focus on enhancing your service and food quality. We paid for our meal and did not request anything for free. Your business practices are questionable, serving undeclared food, which is both illegal and unethical. We expect professionalism and courtesy. ….. ….. Today we visited this store and encountered a rude manager, Yoon. Subsequently, we contacted 911 and the police arrived. This incident exemplifies their service standards. Customers are compelled to seek external assistance due to the subpar service. The entire experience was absolutely ridiculous and the store's service was the worst. Exercise caution when dealing with them. This incident occurred approximately at 3 pm. Don’t go.