McDonald's

Joey Pauga

November 2025 Update We were cruising along I-20 when the grandkids hit that hungry-now moment, so we pulled off at the one place we know they’ll eat without hesitation — McDonald’s. Sometimes it’s not about trying something new, it’s about knowing what works, and this stop did exactly that. From the jump, the staff was kind and respectful, which always sets the tone for the visit. The dining area was clean, the floors were well taken care of, and the restrooms were clearly being maintained. Sure, there were a couple of paper towels on the floor, but overall? Clean, stocked, and way better than what you sometimes expect on a highway stop. What really stood out to me was how smooth and modern the whole experience felt. The place was well-lit, easy to navigate, had kiosks for ordering and a working tap-to-pay system — which matters more than people realize when you’re on the road and trying to keep things moving. When a stop is efficient, clean, and stress-free, it earns points in my book every time. This is one of those locations that quietly does things right, and when you’re traveling with kids, that reliability is gold. Follow @joeypauga on TT, FB, YT, IG, LinkedIN and X ================== Very clean, makes it welcoming. I like McDonalds because no matter where I go, the food is the same. I can always order what I know, and it will taste the same. The service was also the same. The people are different but have good customer service 👍

+7

Alicia Elias

I tried the new chicken tenders They were really excellent, seasoning that's been added to it makes it taste like it has actual flavor. Your Dr peppers are the best don't ever change a thing on that please. ❤️

Edith Monroy

Depending on the employees working that day then the food is either good or bad and that includes the service! I ALWAYS get a mocha frappe w/espresso and oreo. Today the dude told me they couldn't add oreo because it messes up the machine! The same machine that "crushes" ice! Smh THEN WHY HAVE THE OPTION TO ADD OREO?? Yesterday I ordered the same drink and the mexican guy made it so perfect, I wish I would of gotten his name but next time I will and update my post! Samething with the food and how its made too. Some employees just slap stuff together then you have those employees that make it like they are going to eat it themselves! Makes a huge difference. It's a hit or miss here but it's closer than going to the whiteoak location.

Levi Pelham

I was given diet coke instead of coke. When I tried to get it exchanged they argued with me about what was in the drink. I took only one sip out of the drink and knew it was not what I ordered.

Cory Rhoades

Don't understand why this store even advertises their ice-cream because the machine literally "never works" when in reality they're to lazy to clean it. Im giving 2 stars because of the very few times my order has been correct, but I can say the ice cream machine has never worked every time we've tried to order it.

Aretha Franklin

The line was not moving 830am on Sunday morning. When I finally drove up to make my order. I couldn't understand the young lady. Oh ok, this is the problem. I wanted to try the new steak breakfast out. Big mistake. They have made it into sausage patty. It was dried up and it tasted horribly. I threw it a way. Smh

Braves 2021

First time I visited this location I picked up a nail in my tire because they didn’t clean their parking lot good and cost me $15 to get my tire patched. This time the music was loud I couldn’t even hear the cashier when she reviewed my order and got my drink wrong. Maybe if y’all can turn down that music a bit this wouldn’t have happened

Russell Stringer

I guess people don't read reviews on this location. Food is never hot maybe loop warm and no flavor but McDonald's hasn't tasted good since the 89 cent hamburgers the one in white oak is decent and cheaper than this one seriously order the same food in Gladewater go to white oak order the same thing look at the price.

Max Dans

I ordered McDonald'sthrough DoorDash before they closed, and instead of cancelling the order or waiting for someone to come pick it up, they closed and tried to take my money. I managed to get a refund, but I'm pretty dang upset and will never be ordering from here again.

album183

Absolutely the worst run McDonald's store in the entire McD's global franchise operation system. I always go to White Oak instead as the problems with this location are numerous and never improve. Was tired, didnt want to drive to White Oak and pulled in here. I knew better, so I really cant be mad at Gladewater McD's doing what Gladewater McD's does. Ordered a simple #1 combo, was even the only customer in the drive through. What could possibly go wrong here? Got home and opened the bag and recieved a Spicey McChicken with mustard only, small fries, and a 4 piece McNugget with Buffalo sauce. Again, I cant be mad or upset. I knew better than to go there, so I guess the blame really is on me. Wont make this mistake ever again.